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“Very good place to relax”

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The Paradise Resort and Spa
Ranked #3 of 15 Hotels in Dambulla
Anuradhapura, Sri Lanka
1 review
“Very good place to relax”
Reviewed 23 June 2014

Spaces rooms & green environment is excellent for relaxation. Staff is also very friendly. Calm & quiet place & very good for relaxation with family.Ample space for walking / jogging & availability of well-equipped gymnasium + pool.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gamini J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 25 June 2014
Dear Gamini J.

Thank you very much for the complimentary review! We are so happy to have you repeatedly at Green Paradise! we know that you and your family love this environment very much! It is great to hear that my team has lived up to your level of expectation as always. We are so confident that we could be the number one hotel in the triangle very soon and therefore your compliments and advises, not only encourages us but also confirms our stability in this very competitive environment!

As I am aware, you have recommended our place to many in the locality as well as within your business circle! Thank you very much for all this and we appreciate this very much!

Please do visit us again with you family and my team is more that happy to welcome you at Green Paradise!

Susantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
colombo
Level 4 Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 June 2014

stayed one night in 2 rooms.check in was smooth.nice large rooms and clean.excellent food and service, pool was clean. staff was freindly and efficiant.specially the GROs. special thanks for Ashfaq and salinda for their effort to make our stay comfort.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank malinda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 17 June 2014
Dear Malinda,

Many thanks for the complimentary review! So glad that you have not forgotten us to send your compliments!

these reviews are all rewarding and they encourage us to do well and help us shining amongst other hotels! I will pass down your massage to my team!

Thank you again! Please visit us with your family again!

regards,

Susantha Bandara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 June 2014 via mobile

We loved this hotel,whether it be the architectural uniqueness, the friendly staff, the elegant loft room or the pleasantly surprising pool with a rock view :-) The food was also pretty good and this hotel is within easy access to many a site,Overall we were very happy here :-) Keep it up guys!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank dat-gal-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 17 June 2014
Dear Dat-Gal-88,

Thank you very much for staying at Green Paradise and we are so happy to hear that you enjoyed your stay with us!

It is a great thing to see all this compliments coming on our way and we know that it just because of the hard work and dedication of my team! Now my team is fully trained and i am sure they will make GP as a signature hotel in the whole country!

With all your blessings, we improve further and i will surely pass this massage down to my team! Thank you again and we look forward to welcome you soon!

regards,
Susantha Bandara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
Level 6 Contributor
363 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 29 May 2014

Nice hotel in beautiful surroundings. Good choice of food. Clean and spacious rooms.

Unfortunately, we arrived at the hotel after a coach full of Chinese tourists and were allocated a double bedded room. As we travelled as 2 single ladies and had booked twin rooms we were horrified. Reception staff were contacted, but the only compromise reached was that we pay $50 dollars extra for one night in a twin room, but would have to move into a double room for the following night. This offer was declined by us, but no recompense was offered to us even free drinks would have helped ease our grievance . What happened to customer service?

Room Tip: Make sure you are allocated the type of room you have booked before leaving reception.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Nan2272252117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 31 May 2014
Dear Nan,

Thank you very much for the review and we really appreciate this feed back! we regret to note your disappointment with the hotel arrangements during the stay and i could see that it had happened due to some miscommunications with the Travel Agent somewhere! i made a special inquiry on this matter yesterday, and found out that your booking has reached to us with a voucher for a Deluxe Double room which is the first category of our room inventory where we have space restrictions to put an additional bed. Standard double and Twin rooms are two different categories and so are the charges. the twin Facility is available in the resort but on this day, were were running house full. we could have arranged your room accordingly only if we had this request on the voucher ! i think My Front Office Manager explained to you this issue very well and offered a Twin next day with reasonable additional charge!

I am sure that you will understand the situation now. I have communicated this to all the Travel Agents at the onset so that we could avoid these issues!

However, we regret to hear this unfortunate incident! Please accept our apology!

Looking forward to seeing you again at Green Paradise!

Susantha Bandara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kandy, Sri Lanka
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 May 2014

I was really enjoy with our family....the location was good.....service was superb....food is good....
thanks Mr.Chaminda (F n B) you gave good support for us.....
thank all the staff...........thank you very much........
we hope to visit again........................

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chamara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 15 May 2014
Dear Kishan,

Thank you very much for staying at Green Paradise and for the lovely review about us.
We noted your recommendation about the car park and we would definitely look in to that!

Please do visit us again!

Susantha Bandara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kandy, Sri Lanka
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

This is situated in a nice place and you can be with nature if you are nature lover. many small animals can be found in the premises.

A quite new hotel and facilities are all good. Food is fine and ( both sri lankan & non-sri lankan )

The best thing is their personalised service. Staff is friendly and helpful

Things to improve:

Need some easy access to car park from rooms and would be better if you can grow some trees around it make a natural shelter.

Room Tip: They have some 2 story rooms which can be useful when you need extra space.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kishan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 4 May 2014
Dear Kishan,

We are so happy to see your lovely review about Green Paradise! Also, We highly appreciate your recommendation about the hotel, service staff and the food. We just celebrated our second anniversary this April and are really happy and proud about our positioning today in Cultural Triangle! this comes through lots of efforts and hard work!

We with all your blessings and input, are improving tremendously both in service and product. we being a major part of LOLC leisure hotels, are working very hard to bring this concept to the international Level and i am sure in no time will be the best domestic chain hotels in the country.

Your input in this site is greatly appreciated and gives us the enough courage to achieve our goal!

Thank you again and look forward seeing you soon at Paradise!

Susantha Bandara
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Colombo, Sri Lanka
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 April 2014

It saddens me to write this review as the hotel is extremely well built, awesome concept and architecture. We have stayed at many star class hotels and specially the ones in the area, and I felt Green Paradise Agro had the best, most spacious rooms and bathrooms. The location was good, maybe not as good as the other hotels in the area. The gardens were maintained to a certain extent but again compared to other hotels in the area, they were not daily swept etc.

The staff was the best part of the hotel, one of the best services we ever received, very accommodating, polite and helpful. 5 stars for the entire team front office/ restaurant staff!!! The welcome drink was tiny but refreshing. Buggy cart was very useful.

We found the rooms were not very clean - not a level of concern but not immaculately clean either as they should have been. On reflection, we could see dirty footprints everywhere in the room (perhaps during cleaning/ mopping?). Corners/ covered areas were not very well cleaned. The bathroom was spacious but the shower cubicle corners/ floor was a bit dirty. The showers, water speed was very good. It was nice to see two kinds of showers unlike other hotels where you have to use shower caps ( which were provided here also by the way). The shampoo, conditioner bottles were old, hence couldn't see/read what each was. The towels were clean but they've used too much fabric softner I guess, as it didn't absorb water and felt weird.

The curtains in the room was not fully covering the windows (edges) hence we didn't have full privacy in the room, which was very uncomfortable (specially if ppl were staying in adjoining rooms)

The bed was comfortable but the pillows were not as fluffy or comfortable. Only 2 were provided.

To the most negative part of our stay - FOOD!
There were only a very few people staying in the hotel, hence no buffet. It would have been ok if they offered a good set menu like other hotels, but it was not the case here. Set menu had only two choices each and they were rather very poor!!!! As there were only a very limited selection, we expected that the food they served would at least be their finest - but it was not!! For dinner we were served a green salad which was just cut green pepper, cucumber and salad leaves with some black olives. No salt, no pepper, no dressing, nothing - very bland. Main course was presented well but didn't taste good at all - infact it tasted a bit weired. Dessert was good but sadly was given a very small portion ( 2 spoonfuls!). Breakfast again was very poor, very cheap for the hotel. We felt they prepared traditional rice n curry well but not western dishes which was unfortunate for a hotel of this standard.

The pool was well maintained and big. A relatively big baby pool as well. The location was nice - away from the crowd which was special and well thought compared to other hotels. Perhaps due to low occupancy, there were no pool attendants etc. which was a safety concern.

For the worst part - it rained during our stay and there was water leak from 3 spots in the room!!!!!!!!!!!!!!! which was just unacceptable!!!!! Water was leaking down on to the bed, both left and right. I was glad we were checking out then coz if god knows what will happen if it was during our stay. During lightening, power was going off a lot and may be its due to eco concept that they don't have auto backup generators?

I fully agree with other reviewers - the AC is NOT enough at all!!! It was so cool outside and raining yet we were sweating inside the room! the AC was not adequate at all. It was some cheap brand and not powerful enough to cool off the room. I had to open the door finally as it was too hot inside.

There was a funny incident when a room attended knocked on the room to check the mini bar and lock it. Yes, we were offered a late checkout as there was not many ppl staying (perhaps we were the only ones there) but it was still not nice to face this incident. The room attended was not even polite or didnt even ask for permission to come in, he just walked in saying he wants to check the minibar and proceeded to open and check whats in. He wanted to check and close it as 'he wouldn't be coming that way again'! our room was about 20 feet away from the reception!

It really saddens us that a place as nice as it was with an awesome service staff is managed very poorly. If we were given quality, tasty food, I think we would come back for sure! specially for the way we were treated.

I really hope the management would do something and save this place!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this review, 5 May 2014
Dear Ran P

Many thanks for the long but very constructive review about Green Paradise! We have noted all your highlights very well and already attended certain areas! We regret that you did not like the food varieties and the quality of them so much. As i always mention, we are very flexible in our dining options and you can select anything in your choice to be your meal. when we have few guests, of course we dont set up buffets but table d' hote with lots of choices. i too regret that i could not talk to you during the stay and could have sorted out immediately if you let us know your requirements.

Also, the rain is just started and we did not know our brand new roof has a leek until your note. thanks we have already attended. Mini Bar issue already addressed. we gave you late departure with no additional charge as we did not have a rush but unfortunately the room attendant had not communicated as to why he needs the mini bar closed! i see that as a communication problem!

Please do not worry about the food and we serve the best international/local cousins in this area. apology for the sour experience you had! Please do visit us again and we promise that you would not regret coming here.

Thank you again for the great review and is really an eye opener!

Susantha Bandara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Paradise Resort and Spa

Property: The Paradise Resort and Spa
Address: Kubukkadanwala, Dambulla 21100, Sri Lanka (Formerly Green Paradise Agro Eco Hotel)
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 15 Hotels in Dambulla
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Paradise Resort and Spa 4*
Number of rooms: 67
Official Description (provided by the hotel):
Nestled in the middle of the Cultural Triangle of Sri Lanka, about 160 km from the International Airport, this hidden gem offering ultimate luxury and isolation is tucked away amongst lush vegetation amidst the mystery and spirit of the past. The resort offers easy access to the nearby historical sites like the Dambulla Rock Temple and other cave temples dating back hundreds of years ago and the Sigiriya Rock fortress and the ancient cities of Anuradhapura and Polonnaruwa, as well as short drive to the East Coast beaches of Sri Lanka. ... more   less 
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