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“Great Hotel for Tranquillity”

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The Paradise Resort and Spa
Ranked #5 of 19 Hotels in Dambulla
Reviewed 23 June 2014

By its nature, this hotel makes great emphasis on green living. It was nice to note the overall right balance between technology and greenery concepts. This hotel is an ideal place for tranquility and a great place for green lovers. The rooms are very spacious, clean and with all required amenities. Well balanced and delicious meals. The management and staff are very friendly, positive and attentive on resident’s demands.

  • Stayed: June 2014, travelled with friends
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Thank Hasalat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 25 June 2014

Dear Hasalat,

Thank you very much for staying at Green Paradise and for this most encouraging review! It is always a pleasant thing to hear compliments but we know that we have earned this compliment through lot of efforts put out by my team to make you happy during your holiday! We are very proud about GP team and our only intention is to become a model hotel for all the tourist hotels in the country for quality and memorable service standards! We are so sure that we could achieve that status through your valuable feedback!

Your Visits and feed back will be a great push for us to achieve our goals! Thank you again! Please do remember us when you plan your next holiday!

Cheers!

Susantha Bandara

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368 - 374 of 657 reviews

Reviewed 23 June 2014

Spaces rooms & green environment is excellent for relaxation. Staff is also very friendly. Calm & quiet place & very good for relaxation with family.Ample space for walking / jogging & availability of well-equipped gymnasium + pool.

  • Stayed: June 2014, travelled on business
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Thank Gamini J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 25 June 2014

Dear Gamini J.

Thank you very much for the complimentary review! We are so happy to have you repeatedly at Green Paradise! we know that you and your family love this environment very much! It is great to hear that my team has lived up to your level of expectation as always. We are so confident that we could be the number one hotel in the triangle very soon and therefore your compliments and advises, not only encourages us but also confirms our stability in this very competitive environment!

As I am aware, you have recommended our place to many in the locality as well as within your business circle! Thank you very much for all this and we appreciate this very much!

Please do visit us again with you family and my team is more that happy to welcome you at Green Paradise!

Susantha

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Reviewed 15 June 2014

stayed one night in 2 rooms.check in was smooth.nice large rooms and clean.excellent food and service, pool was clean. staff was freindly and efficiant.specially the GROs. special thanks for Ashfaq and salinda for their effort to make our stay comfort.

  • Stayed: March 2014, travelled with family
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2  Thank malinda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 17 June 2014

Dear Malinda,

Many thanks for the complimentary review! So glad that you have not forgotten us to send your compliments!

these reviews are all rewarding and they encourage us to do well and help us shining amongst other hotels! I will pass down your massage to my team!

Thank you again! Please visit us with your family again!

regards,

Susantha Bandara

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Reviewed 12 June 2014 via mobile

We loved this hotel,whether it be the architectural uniqueness, the friendly staff, the elegant loft room or the pleasantly surprising pool with a rock view :-) The food was also pretty good and this hotel is within easy access to many a site,Overall we were very happy here :-) Keep it up guys!

Stayed: June 2014, travelled as a couple
1  Thank dat-gal-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 17 June 2014

Dear Dat-Gal-88,

Thank you very much for staying at Green Paradise and we are so happy to hear that you enjoyed your stay with us!

It is a great thing to see all this compliments coming on our way and we know that it just because of the hard work and dedication of my team! Now my team is fully trained and i am sure they will make GP as a signature hotel in the whole country!

With all your blessings, we improve further and i will surely pass this massage down to my team! Thank you again and we look forward to welcome you soon!

regards,
Susantha Bandara

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Reviewed 29 May 2014

Nice hotel in beautiful surroundings. Good choice of food. Clean and spacious rooms.

Unfortunately, we arrived at the hotel after a coach full of Chinese tourists and were allocated a double bedded room. As we travelled as 2 single ladies and had booked twin rooms we were horrified. Reception staff were contacted, but the only compromise reached was that we pay $50 dollars extra for one night in a twin room, but would have to move into a double room for the following night. This offer was declined by us, but no recompense was offered to us even free drinks would have helped ease our grievance . What happened to customer service?

Room Tip: Make sure you are allocated the type of room you have booked before leaving reception.
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  • Stayed: February 2014, travelled with friends
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1  Thank Nan2272252117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 31 May 2014

Dear Nan,

Thank you very much for the review and we really appreciate this feed back! we regret to note your disappointment with the hotel arrangements during the stay and i could see that it had happened due to some miscommunications with the Travel Agent somewhere! i made a special inquiry on this matter yesterday, and found out that your booking has reached to us with a voucher for a Deluxe Double room which is the first category of our room inventory where we have space restrictions to put an additional bed. Standard double and Twin rooms are two different categories and so are the charges. the twin Facility is available in the resort but on this day, were were running house full. we could have arranged your room accordingly only if we had this request on the voucher ! i think My Front Office Manager explained to you this issue very well and offered a Twin next day with reasonable additional charge!

I am sure that you will understand the situation now. I have communicated this to all the Travel Agents at the onset so that we could avoid these issues!

However, we regret to hear this unfortunate incident! Please accept our apology!

Looking forward to seeing you again at Green Paradise!

Susantha Bandara

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Reviewed 6 May 2014

I was really enjoy with our family....the location was good.....service was superb....food is good....
thanks Mr.Chaminda (F n B) you gave good support for us.....
thank all the staff...........thank you very much........
we hope to visit again........................

  • Stayed: May 2014, travelled with family
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1  Thank Chamara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 15 May 2014

Dear Kishan,

Thank you very much for staying at Green Paradise and for the lovely review about us.
We noted your recommendation about the car park and we would definitely look in to that!

Please do visit us again!

Susantha Bandara

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Reviewed 1 May 2014

This is situated in a nice place and you can be with nature if you are nature lover. many small animals can be found in the premises.

A quite new hotel and facilities are all good. Food is fine and ( both sri lankan & non-sri lankan )

The best thing is their personalised service. Staff is friendly and helpful

Things to improve:

Need some easy access to car park from rooms and would be better if you can grow some trees around it make a natural shelter.

Room Tip: They have some 2 story rooms which can be useful when you need extra space.
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  • Stayed: April 2014, travelled with family
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Thank Kishan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenparadiselk, Resident Manager at The Paradise Resort and Spa, responded to this reviewResponded 4 May 2014

Dear Kishan,

We are so happy to see your lovely review about Green Paradise! Also, We highly appreciate your recommendation about the hotel, service staff and the food. We just celebrated our second anniversary this April and are really happy and proud about our positioning today in Cultural Triangle! this comes through lots of efforts and hard work!

We with all your blessings and input, are improving tremendously both in service and product. we being a major part of LOLC leisure hotels, are working very hard to bring this concept to the international Level and i am sure in no time will be the best domestic chain hotels in the country.

Your input in this site is greatly appreciated and gives us the enough courage to achieve our goal!

Thank you again and look forward seeing you soon at Paradise!

Susantha Bandara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Paradise Resort and Spa

Address: Kubukkadanwala, Dambulla 21100, Sri Lanka (Formerly Green Paradise Agro Eco Hotel)
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 19 Hotels in Dambulla
Price Range: £44 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Paradise Resort and Spa 4*
Number of rooms: 67
Official Description (provided by the hotel):
Nestled in the middle of the Cultural Triangle of Sri Lanka, about 160 km from the International Airport, this hidden gem offering ultimate luxury and isolation is tucked away amongst lush vegetation amidst the mystery and spirit of the past. The resort offers easy access to the nearby historical sites like the Dambulla Rock Temple and other cave temples dating back hundreds of years ago and the Sigiriya Rock fortress and the ancient cities of Anuradhapura and Polonnaruwa, as well as short drive to the East Coast beaches of Sri Lanka. ... more   less 
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