My boyfriend and I decided to book Amaya Lake for my birthday after traveling the country for about 1 1/2 months. We wanted something nice within a reasonable distance from Kandy. The Heritance Kandalama was booked so we opted for Amaya Lake. Our troubles started as soon as we arrived. The woman at reception was not friendly (this did not change throughout our two night stay there) and as we waited for our room to be prepared other guests arrived and were whisked off to their rooms before us probably because they had a driver who was dealing with reception. They were also very understaffed (only one person to help with luggage).
The room was nice but the atmosphere of the bungalows was more family than exotic. The lake is actually quite a ways from the bungalows and there was no boat ride or bird watching as was advertised. In fact when we inquired, the reception gave little to no explanation as to why they couldn't offer the services and were unwilling to make calls or arrange alternative activities.
We tried to salvage our fun by renting out bicycles. But, to make things more ridiculous, ALL of the 10 bikes were broken in some way or another. AND, they didn't even have a pump on hand to fix them nor did they know how to get a pump or how long it would take! My question is, why have 10 bikes next to reception if they don't actually function?!
By this time in our travels, I had eaten plenty of food in Sri Lanka, from small guest house fare to big hotel buffets, ie Blue Water, The Lighthouse, etc and I must say that the food was pretty awful.
I could go on but I will refrain and say that there were some nice touches like flower decor on the bed every night, some friendly staff, and after my boyfriend made a visible show of frustration over all of the problems we encountered with someone on staff, they arranged a surprise birthday cake for me.
Still, wouldn't recommend this place for anyone except perhaps families.
- Official Description (provided by the hotel):
- On the shores of enchanting Kandalama Lake, discover a lifestyle defined by tradition and natural splendour. Nestled amid 40 acres of lush forest, Amaya Lake preserves the aura of local historical treasures, creating a feeling of old-world Sri Lankan charm matched with modern luxury. Located in the heart of Sri Lanka’s Cultural Triangle, the resort is the ideal base for exploring nearby wonders such as the ancient city of Anuradhapura and the Dambulla cave temples. ... more less
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- Also Known As:
- Amaya Lake Dambulla
- Amaya Lake Hotel Dambulla