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Hikka Tranz by Cinnamon
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Reviews (1,948)
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Reviewed 19 February 2014

I didn't stay at the hotel but visited for dinner and to use the pool and areas. Staff service is excellent and the quality of the food is super. Good veg selection in all restaurants and pool bar menu is particularly friendly. Based on my time spent at this hotel as an outside guest, I would consider staying here properly. The use of the pool for outsiders is a 1000R.

A big thumbs up to the staff at this hotel. The clientele at the hotel seemed to be largely Russian & Eastern European and the banter was lively and young.

  • Stayed: February 2014, travelled with friends
    • Value
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Thank Dover6Juliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaminda S, Resident Manager at Hikka Tranz by Cinnamon, responded to this reviewResponded 22 February 2014

Thank you for sharing your feedback following your visit to Chaaya Tranz Hikkaduwa. We are indeed pleased to know that you enjoyed Tranz Hospitality. While thanking you, we welcome you to our resort for a memorable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

Wow, is the only word to use for the wonderful staff and service. This is the second time we have stayed at this hotel. We would like to give a huge thank you to all the staff.

You can go BB, HB, FB and AI. We went AI which included all food and drinks.

The food is awesome and caters for all tastes and diets.

2 Pools. 1 huge pool and a smaller one for the younger ones. Very clean.

Great pool side bar with excellent service from staff.

The rooms are spotless although I would of liked a bigger wardrobe for all the extra dresses I bought.

Kettle provided. Hairdryer provided.

Views from rooms are stunning with a nice sized balcony. We stayed on the 4th floor which was lovely.

We will be going back to this hotel the sooner the better. Thank you.

Room Tip: 4th Floor.
  • Stayed: January 2014, travelled as a couple
    • Value
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2  Thank Lyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaminda S, Resident Manager at Hikka Tranz by Cinnamon, responded to this reviewResponded 17 February 2014

Thank you for your feedback following your stay at Chaaya Tranz Hikkaduwa. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. It is great to know our culinary expertise, Services & staff exceeded your expectations. We eagerly look forward to having you with us again.

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Reviewed 15 February 2014

Just returned after a 2 week stay. Our holiday got off to a bad start when we were told a room wasn't available for us and we were put into a temporary room (turned out to be a lovely suite with superb views) for a couple of hours (initially) though this soon changed to overnight. Despite the lovely room, this was inconvenient as all we wanted to do was get unpacked, have a shower, dinner and to sleep off the long haul flight. Still, the next day we reported to reception as instructed only to be told that there still wasn't a room available and would we mind waiting in the temporary room for a couple more hours till it was sorted out? Well I did mind and got quite vocal about it and low and behold a room instantly became available! We essentially lost an afternoon and a morning of our holiday because of this, but we were given an apology and a bottle of complimentary wine by the management.

Positives for this hotel -
> Great beach front location,
> Hotel is right in the middle of this nice little laid back resort so plenty of bars, cafe's, restaurants, ayurvedic medicine outlets and shops on your doorstep.
> Charming, friendly, helpful staff.
> Great food (plenty of choice even for a vegetarian like me),
> Great pool.
> Bedrooms, bathrooms and balconies all a good size,
>Tea and Coffee making facilities in the room.
> Hotel is smart and well maintained - Some very attractive décor (some of the décor is much less attractive - see below!)

Negatives for this hotel -
> The great pool is hardly used as there are no sunbeds or shades around it.
> Not enough sunbeds (and sunbed mattresses) for the number of guests. Plus some of the sunbeds are in poor repair.
> Being woken at 8am to be asked if we had any laundry,
> Room often not cleaned till after 4pm (a real pain having to vacate the room when you've just come in from the beach and want to rest before dinner)
> Housekeeping disturbing you again at about 5pm to ask if you want extra tea/coffee etc. (why can't this be done when the room is being cleaned?)
> Multiple power cuts (at least 2 or 3 every evening but often as many as 9 or 10 each night (from the window it appeared the rest of the resort still had lights on)
> Laundry shortages - the last few days there were no hand towels available
> Dampness of bed linen. We've been to Sri Lanka before and know about humidity. I've stayed in 4 other SL hotels but here my bed frequently felt and smelt damp. I've never had that before.
> Some ugly very decor - such as the huge paintings in the unattractive reception area and the great expanses of polished grey concrete in various places around the public areas of the hotel.

I know this reads like there were far more downs than ups, but overall its a nice hotel whose best assets are it's staff, location and food. Would I go back? Yes I would.

Room Tip: All rooms have a sea view. The suites have two balconies so get the best sea views of all but the cost approx. $200 USD extra per night. The angle of the hotel means some rooms are closer to the main road and may experience more road noise.
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank Hampshire_woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaminda S, Resident Manager at Hikka Tranz by Cinnamon, responded to this reviewResponded 16 February 2014

Thank you for your feedback following your stay. We are sorry that the room was not ready & truly delighted to know that you enjoyed your stay with us and our warm hospitality. Great to know our Food, services & staff exceeded your expectations. We eagerly look forward to having you with us again.

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Reviewed 14 February 2014

Got off to a very bad start to what was supposed to be a dream holiday.
Arrived mid afternoon (15.30) and was told there was a problem with the air con in our room so we would need to wait for it to be fixed, after almost 24 hours travelling we were not happy! We were firstly told we could use a room to shower as it would be probably 20.30 before a room would be ready. We complained and were taken to a suite, which I must say had the most superb views over the ocean, but had a double bed, which, although I was travelling with a friend, we are not that friendly! We were finally told we could have this room for the night and would be allocated a room at 10am next morning. So after breakfast we presented ourselves to reception only to be told to return to the room and they would telephone us when a room was ready. As we had already lost almost a whole day and still were unable to unpack and get settled, we refused to return to the room to just sit and wait, and, guess what, a room was given to us straight away. Our travel rep complained to the management when we managed to talk to her and that evening we were presented with a complementary bottle of wine!
After this debacle, things did get much better.
The food throughout our stay was very good with plenty of choice, even for my friend who is a vegetarian.
Our room was spacious and was cleaned daily, but often not until 16.00, which is a pain if you have had a busy day and want to shower and rest up before dinner. Also why do they come to refill tea/coffee etc. in the early evening, why can't this be done when the room is cleaned? Also, could have done without the knock at the door early morning to ask if we had any laundry!
The staff were very friendly and helpful and I really appreciated the birthday cake made for me.
When things, like our air con, went wrong an engineer was sent straight away to put it right.
The location of the hotel is brilliant, right on the seafront with lots of local shops and restaurants right outside the doors. Being able to feed green turtles at the oceans edge is an experience I will never forget.
More sunbeds and mattresses are needed as we were told people were often there at 6am to reserve them, although the towel boys did do their best to find us a spare beds so that we didn't need to lay on the floor.
I know there seems to be a lot of complaints in this review, but other than the debacle with the room initially, they are quite small niggles which are easy for management to put right.
On the whole we had a brilliant time, with all the staff doing their best to make our stay a good one. They succeeded.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank raineh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaminda S, Resident Manager at Hikka Tranz by Cinnamon, responded to this reviewResponded 16 February 2014

Thank you for your feedback following your stay at Chaaya Tranz Hikkaduwa. We apologize for the room was not ready & truly delighted to know that you enjoyed your stay with us and our warm hospitality. Great to know our services & staff exceeded your expectations. We eagerly look forward to having you with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

I have been to Sri Lanka several times and experienced many beaches properties within different beach areas of Sri Lanka.

My last visit to Sri Lanka was this month Jan. 2014 and I stayed in Chaaya Tranz Hotel at Hikkaduwa. I could say Chaaya Tranz Hotel at Hikkaduwa is the best beach Resort ever I tried. You can see my reviews though my profile on the tripadvisor.com.

I would like to express my special thanks and appreciation to the following Staff of the Food Outlets for their cooperation, assistance and efforts to reach the customer satisfaction, especially at “Tranzfusion Restaurant”; which is the main restaurant in Chaaya Tranz – Hikkaduwa:

- Ms. Chamari Herath - Hostess
- Ms. Julinda Pushpakumara - Executive Chef
- Mr. Saman Kumara - Sauce Chef

“Tranzfusion Restaurant”, Chaaya Tranz - Hikkaduwa:

Tranzfusion Restaurant is the main restaurant in the Chaaya Tranz Hotel – Hikkaduwa. It is air conditioned, superb and serving three meals a day in buffet style with high standard and luxury. The food at the buffet got different types of varieties, such as Sri Lankan, Asian and Continental, nice salad bar and dessert buffet. Also the restaurant has two outside permanent live cooking stations, one for the grills and the other for baking local favorites. The Hotel is offering different types of meal plan, Bed & Breakfast, Half Board and Full Board.

Many thanks,

Saeed Al Romaithi
Abu Dhabi, U.A.E.

  • Stayed: December 2013, travelled solo
    • Value
    • Service
2  Thank Saeed Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaminda S, Resident Manager at Hikka Tranz by Cinnamon, responded to this reviewResponded 14 February 2014

Thank you for sharing your feedback following your stay at Chaaya Tranz Hikkaduwa. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

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