Check in was prompt, with a lovely welcoming ceremony. Our rooms had lovely views of the surrounding mountains and Kandy town, especially room 311. The rooms were spacious and the bathrooms were well appointed. We only had breakfast in the restaurant, which was buffet style. There wasn't much choice, however, they offered to bring us Sri Lankan food, such as dhal, curry and rotis, which we appreciated. However, some of the food seemed to be reheated (maybe leftovers from the previous evening?) and the pooris had gone hard and could not be chewed.
We did have an incident with the smoke alarm during the night - the batteries needed replacing as it kept beeping. We called reception and they sorted it out straight away and were very apologetic.
Overall, the service here was first class and the staff were very friendly and helpful. The restaurant just needs tweaking a bit to bring it up to the same level as the rest of the hotel.
- Official Description (provided by the hotel):
- Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Agoda, Southall Travel, Odigeo and Evoline ltd so you can book your Tourmaline Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.