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All reviewsnice hotelwake up calltuk tukswimming poolhotel is situatedbuffet styletraditional sri lankanbalcony doornice staypanoramic viewbreakfast and dinnerrooms are cleanstayed here for nightskandy townmonkeyshillwifi
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Reviewed 30 August 2017

I had booked the hotel for my family through a trip advisor. The reservation was for two nights but I couldn't stay more than one - Checked out and moved to a much better hotel. The beds were dirty, food - supposed to be B&B buffet but was set menu and was sub par. It was like the hotel was empty. Stairs were dim and dark. Found some ants as well. Definitely NOT recommended for anyone! Pay just a bit more (a breakfast buffet worth) and move to muccccccch better places.

Stayed: August 2017
Thank ProffX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_OakRayHotels, Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 4 September 2017

Dear Guest,

Ayubowan!

Greetings from Oak Ray Hotels!

We sincerely appreciate you taking time to provide your feedback on your stay at our property & we regret that certain aspects of your stay did not meet your expectations.

The observations mentioned by you are noted and corrective action will be taken as we constantly strive to maintain the highest standards and give each of our customers a courteous and efficient service.

We once again apologize for the inconvenience caused to you,

Manager_OakRay Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Hotel is below par. Went to the room which was damp, dirty and to top it off found stains everywhere. I'm no spoilt princess but I would seriously think before staying here. I think went in for closer inspection of the bed and found body hair from one private bits.. I marched straight out and checked in to another hotel. You've been warned !! Photo 2 is the said hair. Lots more to report but the list is too long. Shameful more like 1 star!!

Stayed: August 2017, travelled as a couple
Thank Sebputney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_OakRayHotels, Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 4 September 2017

Dear Guest,

Ayubowan!

Greetings from Oak Ray Hotels!
We sincerely appreciate you taking time to provide your feedback on your stay at our property & we regret that certain aspects of your stay did not meet your expectations.

The observations mentioned by you are noted and corrective action will be taken as we constantly strive to maintain the highest standards and give each of our customers a courteous and efficient service.

We once again apologize for the inconvenience caused to you,

Manager_OakRay Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

We stayed here on a trip whilst on a tour around Kandy and the hill country. The hotel was very average. The room was fairly small although there was a balcony which had great views over Kandy. The TV was not working and the fan on the ceiling was completely broken and gaffa taped together. The bathroom had lots of small insects around the shower and did not look like it had been cleaned properly prior to our arrival. The hotel was also fairly noisy overnight and it was difficult to get a good nights sleep.

The main positive of this hotel was that the food standard was fairly good. We had dinner and breakfast at the hotel and both meals were of a good standard.

The hotel itself is on a hillside and therefore you need a transport to get back into Kandy. There is fairly little within walking distance in terms of shops/restaurants etc.

We only stayed in this hotel for one night and it was manageable overnight, however it would have been difficult for us to stay there much longer. The staff were friendly enough but the cleanliness of the bathroom and standard of the room really let this hotel down.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank readysettravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshadeva K, Assistant Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 7 August 2017

Dear Sir,
Thank you for time to to review your stay at Oak Ray Serene Garden Hotel. Regarding particular room you occupied and its standers, Please accept my sincere apologies as this all falls far short of the standards we strive for and which you can rightfully except from us and since we acquire the property very recently from the previous management be assured all this shortcoming are address with the Operational staff and the Management.

We are looking forward to welcome you back and to do so please contact us at asst.manager@oakrayserenegarden.com

Thanks

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Reviewed 18 July 2017

Spent 1 night on 14th July 2017, Very Good location, Rooms are clean enough but Bathrooms needs some refurbishment. Big selection of Breakfast, Friendly staffs. I Liked this Hotel. Very good location.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank upendra987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshadeva K, Assistant Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 8 August 2017

Dear Sir,

Thank you for staying with us and sharing your experience and as well as highly recommending on TripAdvisor. We appreciate your review and we are please to inform you that Management has already embark on refurbishing selected Bathrooms standard.

We hope that we could have the pleasure of welcoming you back again at Oak Ray Serene Garden Hotel.

Thanks

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Reviewed 10 July 2017 via mobile

Basic rooms but a well kept hotel in a beautiful setting high above Kandy. Very friendly and attentive staff, and a tasty traditional breakfast.

Difficult to reach if you aren't with someone that knows the roads.

Stayed: December 2016, travelled as a couple
Thank IDM_MMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshadeva K, Assistant Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 8 August 2017

Dear Sir/Madam,

Thank you for taking time to review and recommending our hotel on TripAdvisor.

We are delighted you have enjoyed our hospitality and your compliments is the best motivator for our young team to continue striving for excellence.

We are looking forward to welcome you back.

Thanks
Harshadeva Karunatilake

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