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Randholee Resort & Spa
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Reviews (467)
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All reviewsinfinity poolmountain view roomsri lankaour honeymoonquiet hotelamazing viewspool sidetwo nightsfabulous hoteloverlooking kandymini barminute drivekandy cityenjoyable stayrooms are bigbreakfast and dinnertuk tuk
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257 - 262 of 467 reviews
Reviewed 30 April 2013

This hotel had the best views of kandy from our rooms. Resort is not very big but rooms are clean and comfortable.There was small swimming pool and greenery all around. breakfast was elaborate and tasty. Staff was friendly and helpful. But highlight was definitely the views from our balconies .

  • Stayed: January 2013, travelled with friends
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1  Thank CuriousTraveller2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded 8 June 2013

Dear Guest,

Thank you very much for selecting Randholee Luxury Resort for your recent stay in Kandy, Sri Lanka.
We appreciate your highlighting of the view of our hotel, cleanliness and how comfortable our rooms, green environment, friendliness of the staff and elaborate and tasty B,fast.

Dear guest, we are happy to inform you that Randholee Has won the TripAdvisor Certificate of Excellence Award 2013 for the second consecutive year. We hope your good comments must have immensely helped to achieve this great heights.

All the very best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2013

The hotel is set on a hilltop and does have great views. However, the description of the room we booked did not come close to the reality. Our room was small and oddly shaped with no view. The large bath was far from it. Service was very average and the wi-fi did not work the whole time we were there.

Room Tip: Insist that you have a room with a view out over the valley.
  • Stayed: March 2013, travelled as a couple
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2  Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded 8 June 2013

Dear Valued Guests,

Thank you very much for choosing Randholee despite few setbacks for your recent stay in Kandy, Sri Lanka. We are sorry for accommodating you in a smaller room as when you reserved the room our hotel was full and your agent was unable to reserve a good view room. We are much concern over the unhappy service on the particular day and its an alarm for us to make some corrective action.

We hope you will choose the TripAdvisor Certificate of Excellence Award winning hotel 2013 for your next stay when you are in Kandy and we make sure to offer you a memorable stay.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2013

Both myself and my husband Frank ,stayed in this amazing hotel in early February of this year.We so enjoyed every aspect of ourstay.From the beginning,when we were welcomed personally on our arrival,with welcome drinks and courteous hospitality,right through to our delihght when shown our beauitiful and spotlessly clean room.We loved the hotel grounds with its pretty garden and inviting infinity pool.The restaurant and staff were excellant,and food lovely. All hot.el staff and management were friendly and helpful.We would recommend this lovely resort to anyone Thankyou

Room Tip: The quality of the staff usually reflects on the quality of the hotel and rooms
  • Stayed: February 2013, travelled as a couple
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Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded 27 March 2013

Dear Madam,

We salute you for taking your time to write very encouraging review on Randholee. You had mentioned all the aspects of the hotel clearly which is very helpful our future clients those who wish to visit our hotel. These reviews help our staff to be motivated and give a better hospitality for our valued clients. We wish both of you all the very best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

We stayed here for 2 nights on our tour of Sri Lanka.

the first thing that we were greeted with was the fantastic view from our room, it really was amazing! The room was very plesant although the plug in the bath didnt work so I didn't get my long soak like I was planning.

The food on offer was very tasty although being a small hotel youdon't get the wide variety of the bigger hotels but what was there was delicious.

The staff were very helpful, and did their best to make us feel welcome.

The location wasn't great though, being at the top of a massive hill meant that we couldnt take a stroll into Kandy unless we hired a tuk-tuk to take us there and back.

If a quiet hotel is what you're after then this is the hotel to go for.

  • Stayed: March 2013, travelled as a couple
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Thank Catherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2013

The only think marring our three night stay was the initial room we were allocated for the first tow nights. It was a room with no view or balcony. It was small, airless and smelt particularly musty and stale. I see other reviewers have had the same experience. As the hotel was busy we could not get a view or balcony room - we did ask several times. For our last night we moved to a balcony room which was much better.

So, based on this experience and that the first room was pretty bad, I can't be too complimentary as it simply does not make the grade at this price point - ie; it was not value for money.

Moving right along... the staff were excellent, the food and dining very good. They made an effort to accommodate me as a vegetarian. We loved the pool, the garden and the views.

The hotel is a bit out of the way and not convenient to town. The access is pretty steep and hairy too. We overcame this by wandering out and negotiating a tuk down the road. We then dealt with the taxis on the outside. Having a GPS made it a lot easier to get back, So, with this in mind you can have a nice time. YMMV

Room Tip: Those non balcony "garden rooms" are small, airless and musty!
  • Stayed: February 2013, travelled as a couple
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Thank wing6rider-Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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