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“Nightmare rental, House on the Rock, Kandy, Sri lanka”
Review of House On The Rock

House On The Rock
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House On The Rock
Ranked #196 of 470 Kandy B&B and Inns
Reviewed 12 April 2010

Subject: Self catering house rental

Location: Kandy, Sri Lanka, Asia

Title: House On The Rock Kandy Sri Lanka

ID#: 10048251

September 2007.House on the Rock,Kandy. Beware pretty pictures on web

sites. We were seeking privacy , silence, views and nature and

informed the owner of this upon booking. On arrival builders working

on extension, landscapers had reduced grounds to mud lake, builders

rubble, roof tiles ,pipes everywhere. Massive arguments involving

calling owner in UK. Workmen told to go. House filthy, smell of death

and toxic fumes filled all rooms. Owner's mother had removed most

bulbs to save electricity, warned us not to use tumble drier.Roof

leaking, 2 grubby holed and threadbare grey towels, no starter pack

and bedsheets smelt unwashed. Next morning no water upstairs bathroom,

no hot water anywhere. Owner's mother had removed switch for hot water

heater. She was under final notice of disconnection of electricity.

Flood in one bedroom. Smell was dead and dying rats behind

non-functioning washer in kitchen. Took 3 hours to clear and

disinfect. Dead rats all over property. Builders and landscapers kept

returning. More arguments. We had to take key from builder and

padlock side gate. Owner's mother called police, we called owner,

police left. An extremely distressing, nightmare experience. House

not fit to rent because of builder damage , general neglect and

electricity problem. Will provide photos for any potential renter.

Other Sri lankans friendly likeable and Kandy cool and beautiful.

2  Thank blondehcmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryV43, Owner at House On The Rock, responded to this reviewResponded 28 July 2011

We have only recently seen this review but, although the comments relate to a booking back in 2007, we thought it would be helpful to respond.
Unfortunately, a couple of weeks before these clients were due to stay at the House on the Rock, a fire destroyed most of the caretaker's house, adjacent to our property, rendering her homeless. We informed these clients of this dreadful incident before their arrival and offered them a full refund. This was refused. We therefore pledged that no construction work would take place during their stay, although workmen would be on site to take measurements, plan etc. On arrival, the clients indicated they were not happy and did not wish to have any people working next door. We again offered the money back and offered to find an alternative place for them to stay, but they refused. During the course of their stay, they were in regular contact with us to complain (for example, our plants were in the wrong place so they uprooted them), on each occasion we offered them a refund and actually asked them to leave as they were so clearly unhappy. They refused. They also refused to return the caretakers house keys to allow her access to her own house. At this point, we called the police and the clients eventually returned the caretaker's house keys to her.
Despite this dreadful review, readers may wish to note that these clients stayed the full two weeks in our house, despite the repeated offers of refunds and assistance to find alternative accommodation. They also refused to leave our house when we asked them to. It was unfortunate that there was a fire and the stay wasn't pleasant, however we did offer other options and did our very best to better their stay even after they refuse our offers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 29 May 2012
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  • Stayed: June 2011, travelled with family
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1  Thank S0raya007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about House On The Rock

Address: 3 Granville Place | Otley, West Yorkshire, Kandy LS21 3EA, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #196 of 470 B&Bs / Inns in Kandy
Price Range: £43 - £60 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Official Description (provided by the hotel):
This beautifully built and decorated house is only 5 minutes drive from Kandy town centre. Wake up to the sounds of birds and wildlife and spend your whole stay enjoying the panoramic views over the Knuckles range of mountains and the Mahaveli river. The house is only 5-15 minutes drive from all major attractions in Kandy, sleeps up to 9 people and is available for lets of up to six months. To the rear of the house, there is a large terraced garden with sun throughout the day. ... more   less 

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