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“Disappointing for a 5 star hotel.”

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Mahaweli Reach Hotel
Ranked #9 of 55 Hotels in Kandy
Certificate of Excellence
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing for a 5 star hotel.”
Reviewed 6 July 2013

The hotel has a good property and good rooms. However, the staff although courteous lack the necessary training required and are often lost for words when basic enquires are made.

The food served does not meet international standards and is extremely over priced. The water provided at the hotel costs 4 times the price than the water provided at the local market.

Although a reasonably good hotel; it doesn't live up to the standard of a 5 star hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sridhar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 18 July 2013
Greetings from Mahaweli Reach !

It is a pleasure to note that you liked our property. We value your feedback as it will assist us in improving our service.

Thanking you & looking forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Beauly
Level 5 Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 July 2013 via mobile

We stayed two nights here, during a two-week tour of Sri Lanka that included some exceptional and wonderful hotels. Sadly, this wasn't one of them.
It's a big hotel on a relatively small site on the banks of the Mahaweli River (which you hardly ever see). Although it does everything a 5- star hotel should do, it does it with little charm or grace. The front of house staff seemed only superficially polite, and were often unhelpful. I tried to use the gym but as I didn't have ant gym shoes with me I was turned away. Neither the gym-man, nor the duty manager seemed interested in finding a way round the problem. It was impossible to connect to the wifi Internet by any of the four of us who stayed there. It just felt busy and congested all the time - noisy, lots of other business-orientated events, a disrespectful scrum at the breakfast buffet, a too-small pool for the mass of guests.
We'll go elsewhere when next we go yo Kandy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rolandsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 July 2013
Greetings from Mahaweli Reach !
Thank you for your feedback. We value your comments as it will assist us in improving our service. Our sincere apologies for any inconvenience caused. We have taken note of your comments and will take steps to rectify any short comings.If you should visit us again, we assure you that we will ensure that you have a comfortable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 27 June 2013

We recently arranged a surprise birthday dinner for my grandfather's birthday. As there were less guests at the hotel on that day we were served a set 5 course dinner instead of the normal buffet. The menu was good and had good variety. The food quality was good but there was nothing extraordinary.
In terms of service, the restaurant staff was very good who was very prompt and courteous. But the front office staff could improve especially in the day before the dinner when we went to make the payments. Even though they did what they had to do they were not very friendly and not humble. I personally expected better level of service from the staff.
All in all our experience at this hotel was ok.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank UdSe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 July 2013
Greetings from Mahaweli Reach !

Many thanks for your valued comments. Look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 June 2013

Beautiful stay here, unfortunately we only stayed one night and it was raining but still lovely. we were there for our honeymoon and they made our room up for us in love hearts, also reserved a table for us on the outside overlooking the pool - was a beautiful night. The staff were very friendly and always helpful, we spent an hour in the bar just us two with the bar guy and he was very friendly. Would recommend this place to anyone and would stay here again.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs_M_Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 July 2013
Greetings from Mahaweli Reach !

We are very happy that you had a memorable stay with us.

Many thanks for your valued comments & looking forward to having you with us again.

With Our Very Best Wishes!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 June 2013

A very pleasant stay in a hotel which could be called resort. Great service by all staff and from the moment you enter you feel welcome.
Food and beverages of very good level and both Dinner and Breakfast Buffet with great selection of choices of expected quality with view positive surprisers!
Spa options as well as trips offered are good with only minus that around the hotel nothing interesting can be found, so you're quite stuck or need to take cab into town.
Rooms are large and beds and bads are well sized.
Only minus was maintainance work going on, giving lot of noise and starting early.
When reaching hotel group wanted to have a powernap so had to call several times to have maintainance paused to make it possible.
Still, overall defintiely a great place to stay and to go while in Kandy!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WC2010-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 July 2013
Greetings from Mahaweli Reach !
It is a pleasure to note that you had a pleasant stay with us & enjoyed the wide selection of food & beverages which are available , further we are very happy to note that you were satisfied with the standards that we maintain as our aim is to set high performance standards .
We are sorry that the surrounding area of the Hotel did not offer any interesting sites, however we are in the process of organizing a play area for kids & guidance for our guests who are interested in bird watching to learn about the different kinds of birds that flock to the garden. We offer river cruises / boat rides & organize meals on the boat. We also have bicycles in the Hotel which could be used for rides into the city etc .
We regret the disturbances that you experienced due to the refurbishing process but will ensure that you will receive our service par excellence on your next visit !
Thank you for your valued comments & we look forward to your next visit !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 June 2013

We stayed here for 1 night during our Sri Lanka trip. It's a nice colonial feel hotel that looks oout onto the Mahaweli River.

Check in was easy and our room was large. The room is a bit dated but this helps it to retain that colonial feel. The bathroom is ordinary and the toilet took so long to fill up with between flushes that we took to using the reception area toilet for number 2's, (TMI, sorry!)

The dinner and breakfast buffet were superb and the staff so lovely. My younger daughter accidentally dropped a plate and was very upset but the staff cleaned it up and consoled her beautifully.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bligg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 July 2013
Greetings from Mahaweli Reach !

It is a pleasure to note that you had a pleasant stay with us & were satisfied with our services
Looking forward to having you with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2013

Unfortunately we only stayed in this hotel for 1 night but the service and food were great. Rooms are massive but toilets are a bit small. It's a bit pricey but it's a quality hotel and the setting it's beautiful.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kittnina21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 21 June 2013
Thank you for your kind comments & happy that you enjoyed your stay with us even though it was just one night !. Look forward to having you with us again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mahaweli Reach Hotel

Property: Mahaweli Reach Hotel
Address: 35 PBA Weerakoon Mawatha, Kandy 20000, Sri Lanka
Phone Number:
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Business Hotel in Kandy
#4 Luxury Hotel in Kandy
#10 Romantic Hotel in Kandy
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mahaweli Reach Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located along the banks of Mahaweli River, Mahaweli Reach Hotel offers 5-star accommodations with rolling mountains as a backdrop. It features a large outdoor pool, Ayurvedic center fitness facilities. Featuring private balconies, air conditioned rooms open out to stunning views of tropical greenery. They are equipped with classic wood furnishings and floors as well as cable TV. Guests can enjoy relaxing Ayurvedic massages after active workouts at the tennis courts. The hotel also provides bike rental, water sports and business facilities. Hearty meals featuring Sri Lankan specialties are served at the restaurant, which also features live entertainment. Hotel Mahaweli Reach is a 30-minute drive from Victoria Golf Course and about a 3 hour drive from Colombo International Airport. We speak your language! ... more   less 
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Also Known As:
Mahaweli Reach Kandy
Hotel Mahaweli Reach

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