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“Nice Place”

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Mahaweli Reach Hotel
Ranked #10 of 53 Hotels in Kandy
Certificate of Excellence
Brisbane, Australia
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Place”
Reviewed 2 May 2014

The hotel is beautiful and very "colonial" the rooms very large and spacious and well equipped. The grounds and pool facilities also beautiful. Dining was good with a good choice of food, the fresh cooked desserts of banana fritters or caramelised bananas were divine!
A few improvements would make this hotel perfect, - service was a little lacklustre and slow, there seemed to be confusion over where beverages and services I.e. laundry could be signed to the room account, on several occasions we were asked to pay upfront in cash - after several complaints and an apology from the manager we were allowed to sign things to the room.
The bathroom ventilation window could not be closed, which allowed insects to fly in,and one other minor complaint we were charged for an item that we did not have from the mini bar ( it was not there in the first place) but it was just easier to pay for it than to try and make the staff understand that we didn't actually have it.
All in all we did enjoy staying at this hotel and would stay again once staff have been fully trained.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasp08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 May 2014
Greetings from Mahaweli Reach !

We truly appreciate & value your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We are also grateful to you for highlighting areas in which we can improve our product & services as we endeavor to maintain the highest standards

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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996 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
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English first
Prague, Czech Republic
Level 5 Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 May 2014

i have spent i this hotel 2x 1 night during visit of Kandy, and can just reccomend, exelent food, quick and good, helpful reception, beautiful pool and clena and spacious rooms. It is located about 10 mins by tuck tuck far from city centre.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 114Michal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 May 2014
Greetings from Mahaweli Reach !

We truly appreciate & value your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 April 2014

This is a relaxing hotel, we enjoyed the large pool, the service was good in the restaurant, the buffets were different on the two evenings and we enjoyed eating outside.The location was very good for local sight seeing. Check out was good as we paid as we went along,except our driver was asked not to leave until our room was checked.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 8 May 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We are also grateful to you for highlighting areas in which we can improve our services as we endeavor to maintain the highest standards


We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
310 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 28 April 2014

We have stayed in this hotel last week. The location adjoining Mahaweli river was fascinating.The room was spacious with a nice balcony decorated with flowers, facing garden side. The bathroom was clean. We have had inhouse dining with vegetarian food. The food was good if not outstanding. The buffet breakfast was well spread out with a lot of choices. The swimming pool was elegant and the water was very clean. The lawn, garden and the view of the riverside was breathtaking.The only problem we faced was that of riding staircases to the 3rd floor every time as the lift was located at a considerable distance. The hotel staffs were well behaved and helpful not very smiling though! A nice experience all through.

Room Tip: Rooms near the riverside are beautiful.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gopal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 30 April 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruges, Belgium
Level 6 Contributor
138 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 28 April 2014

This is a very nice hotel when you check in. Friendly staff, huge & clean rooms. Excellent buffet (dinner and breakfast). Free wifi with a good signal. Big, clean pool. We enjoyed al of this but there where a few downsides. Without them, I would have give this hotel a 5*
Lots & lots of mosquitoes in the room. The first night we got a tablet for in the little electrical device, didn’t work. The second night they sprayed our room AND put a tablet in the electrical device, didn’t work. Our son was almost eaten by them, full of bites. They came in trough the bathroom ventilation window, we couldn ’t close that window, so spraying and tablets didn’t work at al. We had to ask several times to come and spray the room. Slow service here.
Another bug-problem: the second night during dinner, our table was filled wit ants. It was a black table-cloth so you couldn’t see it at the first sight but we got a lot of bites in our hands and arms. When you looked closely you could see lots and lots of them. When we asked to change tables, it wasn’t possible (altough we saw lots of free tables inside the restaurant). When we asked to eat our dessert on a table in the bar or by the pool, it was not possible. So we ended up with no dessert, and waiting a long time for the bill, standing around (because we wouldn’t sit there anymore). Very slow to no service here. And no excuses for the bites en lack of dessert.
When checking out, we had to wait half an hour for the bill (litteraly sitting there and waiting, while our driver was waiting outside). When we finally payed the check and stepped in to the car, the bell-boy didn’t want us to leave, he had to check first if we hadn’t taken something out of the mini-bar. Waited again half an hour, then got inside, they stil didn’t check our mini-bar and said we didn’t pay our check for the restaurant while we got the receipt in our hands! We got angry and left… Very slow to no service here also…
So if you are lucky to have a room with no mousquitoes and a table with no ants (we just got bad luck I hope), and you have time to wait for drinks, towels, your bill…this is a very good hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indra_and_Wim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 5 May 2014
Greetings from Mahaweli Reach !

We regret that your stay with us did not meet your expectations however we are glad that you were pleased with certain aspects of the hotel. We appreciate your comments on areas in which we can improve our product & services as we strive to maintain high standards.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2014

Very Relaxing.
Clean and large rooms
Buffet Breakfast is excellent
Well maintained
Large clean swimming pool
Prompt room service

Wifi is free and the signal was good from my room
Nice decorations (we went during New Year)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 30 April 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 25 April 2014 via mobile

It was verry nice hotel...I like to stay hire again...my room was #08..its near by the river..its verry nice room an nice location..staff verry help full...specially our room cleaner..he is verry kind to us..unfortunately I forget his name..he helps a lot to us..food is good..lot of choices..I wish to cone back hire..

Stayed April 2014, travelled with friends
Helpful?
Thank nataliades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, 30 April 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mahaweli Reach Hotel

Property: Mahaweli Reach Hotel
Address: 35 PBA Weerakoon Mawatha, Kandy 20000, Sri Lanka
Phone Number:
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Business Hotel in Kandy
#5 Luxury Hotel in Kandy
#10 Romantic Hotel in Kandy
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mahaweli Reach Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located along the banks of Mahaweli River, Mahaweli Reach Hotel offers 5-star accommodations with rolling mountains as a backdrop. It features a large outdoor pool, Ayurvedic center fitness facilities. Featuring private balconies, air conditioned rooms open out to stunning views of tropical greenery. They are equipped with classic wood furnishings and floors as well as cable TV. Guests can enjoy relaxing Ayurvedic massages after active workouts at the tennis courts. The hotel also provides bike rental, water sports and business facilities. Hearty meals featuring Sri Lankan specialties are served at the restaurant, which also features live entertainment. Hotel Mahaweli Reach is a 30-minute drive from Victoria Golf Course and about a 3 hour drive from Colombo International Airport. We speak your language! ... more   less 
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Also Known As:
Mahaweli Reach Kandy
Hotel Mahaweli Reach

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