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Mr.SHAMAL

5.0 of 5 bubblesReviewed 21 Oct 2019via mobile
The reception by bell boy was poor. The reception at the check in was excellent by Mr.Shamal. Mr Ashen at the counter was also excellent. The room and toilet was big and clean . The ambiance good. The dinner buffet was good. The breakfast Srilankan thosai, roti was good. The hoppers, seeni sambol,pol sambol and katta sambol and thosai sambol was excellent. The waffle was good.
Date of stay: October 2019
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review
Responded 22 Oct 2019
Dear Guest,
Ayubowan & Warm Greetings from Mahaweli Reach!


Thank you for recounting your stay at Mahaweli Reach. We are pleased to note that you have enjoyed the wide variety of food that we offer. We are glad that the service extended by our team made your stay at our hotel more enjoyable. We will certainly convey your comments to them as it will motivate them to continue to develop their skills.
Please accept our apologies on behalf of our associate who failed to provide the high standards of service expected of him. Immediate action was taken in this regard.
We are looking forward to your next visit!

Thank you.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1,090 - 1,095 of 2,641 reviews
Reviewed 15 October 2019

Lovely property... spread across a few acres, the property is right at edge of mahaweli river. The layout , the cleanliness, the staff... all won our hearts. Special thanks to Samudra for helping us out during d checkin . The food was amazing, huge spread and the chefs were really accommodating to adjust to our demands for mashed food for our baby. Will definitely visit again.

Room tip: Room with river view are smaller. If u want larger rooms opt for d ones in d new wing
Date of stay: October 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank vikramabrol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 17 October 2019



Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach !



Whilst thanking you for your kind endorsement of our product we are glad to hear that the service rendered to you by our dedicated staff met your expectations. It was of course our pleasure to cater our service as per your wishes.

While the serene atmosphere and the extensive grounds are appreciated by many of our guests, we are happy to hear that it was the case for you too.

We are certainly looking forward to your next visit!

Thank you.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019 via mobile

The mighty Mahaveli Ganga flowing besides the property. Beautifully maintained property . Amazing hospitality. The staff was ready for us when we arrived. Rooms are large and spacious. We had bit trouble with their light systems but nothing that bothered too much . Food was good.

Date of stay: October 2019
Trip type: Travelled with family
Thank MeeTravelLogs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 11 October 2019

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!


Thank you very much for your commendation of our unique product. We are happy that our friendly and dedicated staff made your stay at Mahaweli Reach a pleasurable one. We will indeed pass on your comments about our associates to them.

Our apologies for any inconvenience caused during your stay with us.

Looking forward to your next visit.

Thank You.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2019

This was my 10th visit. As usual the htl was excellent, one nt stay this time. Room 226 river view, was very Comfy & large, Amenities very good. AC good.

The special dinner was 100%. The exc Chef, ex RitzCarlton OMAN. Staff very attentive.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Nirmalan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 2 October 2019

Dear Sir,

Ayubowan! Warm Greetings From Mahaweli Reach Hotel!

We humbly thank you for your valued patronage & the opportunity of serving you.

It gives us immense pleasure to observe that our unique product, the amenities, the special Dinner & the services of our dedicated associates were up to your expectations

We will share your feedback with our team, as it will motivate them to perform better.

We look forward to welcoming you to Mahaweli Reach as our special guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

The place is very Nice!.. the room was very large, comfortable and clean, it also had a balcony... the staff was very helpful and friendly... the food was good and in general everything was perfect!..

Date of stay: September 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Ilaria F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 2 October 2019

Dear Guest, Ayubowan & Warm Greetings from Mahaweli Reach!

We appreciate you taking the time to recount your stay at Mahaweli Reach & thank you sincerely for your feedback.

We are glad that our product & services were up to your expectations which enabled you to have a perfect stay with us.

it was a pleasure to serve you & we look forward to welcoming you on your next visit.

Thank you.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

A 45 year old hotel in the heart of Kandy. Greenery fills the place keeping the ambiance as natural as possible. Well lit and tidy rooms. Due to the natural lush green had a lot of unwanted visitors on the periphery like lizards, bats and rats. Other than the staff and services are spot on.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank aliasgarmc52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 23 September 2019

Dear Guest,

Ayubowan! and warm Greetings from Mahaweli Reach Hotel!

Thank you for your gracious comments on the setting of our hotel and the services of our dedicated staff.
The beauty of Mahaweli Reach is enhanced as it’s natural setting is prioritized in its architectural designs.

We will certainly look into your comments and regret any inconvenience caused.

We look forward to your next visit.

Thank you!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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