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Serene Grand Hotel
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Reviews (144)
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All reviewsroom service was excellentdeluxe double roomother hotelsevening buffetrestaurant staffvery nice hotelstayed one nighthalf boardtuk tukwi finice staykandy townnice viewmonkeyshillbalconytroop
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Reviewed 31 January 2013

I;m writing this whilst staying AT the Serene Grand.
We were booked into this hotel by the tour company we've used and I was disappointed to find we weren't at the Serene Gardens. However, once we looked inside the hotel I was pleasantly impressed.
This hotel is of a good, international standard and I've no complaints at all about the standard of the room itself (although there is a lot of noise transference from the corridors, other rooms and above/below.
However the food in the restaurant was inedible, aside from quite a nice salad starter, The international food was of very poor quality - over cooked chicken, dried out fish and most of it was luke warm - including the rice (lukewarn rice is a known health hazard so I hope the other guests don't have upset stomachs).
Having had five weeks in Sri Lanka at this point, what I wanted was Sri Lankan food. All that was on offer (aside from the rice) was a cold carrot curry, a watery, cold dahl and a mixed vegetable curry of some sort (also stone cold). When I complained the waiter took the dahl away and about ten minutes later, after I'd given up and tried (and rejected) the fish in breadcrumbs - see above - I was told the dahl was now ready.
The room service menu has an impressive list of foods and their own website claims "a gourmet’s delight" -well I'd like to meet the gourmet - or anyone else for that matter - who would be delighted with the meal we were offered this evening.
What a let down for what is really a very pleasant building.

Room Tip: Aim for the top floor, you'll hear all the noise of the rooms above you otherwise. And don't book half board - B&B or room only!!!
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile
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Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018
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  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile
Google Translation

Stayed: March 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile
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Stayed: February 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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