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“Wonderful hotel with great service”
5 of 5 bubbles Review of Serene Grand Hotel

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Serene Grand Hotel
Ranked #35 of 53 Hotels in Kandy
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful hotel with great service”
Reviewed 26 February 2014 via mobile

We stayed here for 4 days intially planning on 5. I can say from the time we got out of our van I was impressed. The service of the staff was wonderful they couldn't do enough for you. The room were the best I had experienced in Sri Lanka and surprisingly high tech. As I said we were supposed to stay for 5 days but we planned to go further east so we had to cut it short we thought we would lose the money we had already paid for the last day however the staff offered us a hotel apartment at the location we were staying for free. Wonderful can't say enough good things about this place

Stayed February 2014, travelled with family
Helpful?
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Ho Chi Minh City, Vietnam
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 January 2014

We didn't want to pay for the hefty "gala" fees that most hotels in the area were charging so we chose Serene Grand. Unlike the Kandians, we were not big on celebrating the New Year and with all the travels through the culture triangle, we just wanted a quiet evening. Instead of buffet, we tried ordering ala carte but the kitchen was too busy with the New Year's buffet, nothing else can be cooked! Disappointed and exhausted, we traveled into town for dinner instead...

After we returned, the music went on for New Year's until 2-3am in the morning. I completely understand that New Year's need to be celebrated in style in Sri Lanka but the problem was the moving of the furniture above our room sounded like serious construction was going on. There was no sound proof whatsoever for the rooms directly underneath the lobby and dining area. People walking with slippers can be heard in our room below the main floor!

Our room was spacious, clean, and tastefully decorated but the noise was THE factor that made us move to a different hotel the very next day so that we can get enough sleep for our travels!

Room Tip: There are rooms that have great views of the hill but do not choose the one below the lobby due to n...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 December 2013

I was in Serene Grand Hotel Kandy for one night. I truly liked spacious clean rooms with spectacular view of Kandy town. Rooms are very clean and the shower and the bathroom is very good. I took Breakfast and dinner from this hotel and it is delicious. The hotel staff also too very friendly and helpful.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lekha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
149 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 12 November 2013

Stayed here one night and the room was spacious & clean with good showers . The view from our balcony was very nice although there are monkeys around and you are advised to keep the windows locked. The dinner and breakfast meals were excellent. The best western meals we had in Sri Lanka. Recommended.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank eeky888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2013 via mobile

The view was spectacular, rooms were clean with spacious balconies. Breakfast was good, you can sit outside view of beautiful mountains. Location is close to kandy city centre so you can enjoy nights there. I just didnt like how reception close at 10pm

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Missy777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 October 2013

Stayed 2 nights in Kandy at Serene Grand- very steep hill to get to (make sure you have a car), rooms are not large, but with modern amenities and comfortable bed, the staff is very nice, and the food was one of the best we experienced in Sri Lanka.

we stayed in October 2013, a couple and a one year old baby - the restaurant staff went out of the their way to get a baby chair for us (which is not common in sri lanka at restaurants) and looking after us.

Room Tip: no pool or amenities... but great place to rest and have dinner after a long day sightseeing
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Big_Marcelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alnwick, United Kingdom
Level Contributor
1,651 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 563 helpful votes
Reviewed 26 July 2013

The Serene Grand hotel is situated on a small road that rises on the hillside above the lake in Kandy. It is ideally situated for walking down into town (or taking a short tuk tuk ride). Rooms have balconies with pleasant views of the hills that surround Kandy. Often monkeys can be seen parading around the place which is entertaining. The staff of this hotel are extremely helpful and friendly. Certainly in my experience if you want something different to eat from what is on the menu it can be done. Rooms are clean and well equipped and room service is excellent. I found no significant problems with the place. Wi-fi is excellent in the reception and restaurant areas but not so good in the bedroom - but that is a minor point as it works in the common areas.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank profjoypc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serene Grand Hotel

Property: Serene Grand Hotel
Address: No 113 Rajaphila Mawatha, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #35 of 53 Hotels in Kandy
Price Range (Based on Average Rates): £
Hotel Class:4 star — Serene Grand Hotel 4*
Number of rooms: 21
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