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“Pretty Good hotel ”
Review of Serene Grand Hotel

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Serene Grand Hotel
Ranked #35 of 54 Hotels in Kandy
Mumbai (Bombay), India
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Pretty Good hotel ”
Reviewed 18 July 2014 via mobile

We stayed there for 3 days and the staff is very helpful and restaurant tried to cater to our vegetarian needs but the staff is very stubborn . Breakfast SHUTS means Shuts at the prescribed time and after 11PM no food available and hotel in a very quiet area so unless you don't have private transport , can't help yourself. The rooms were airy and great views and very clean with wifi .

Stayed July 2014, travelled with friends
Helpful?
Thank Pranaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014 via mobile

It had a Great Location in Kandy overviewing The tooth Temple.
They have delicious food with real taste of kandy ad srilankan food.
The Staff is very friendly and they will help you out for anything or places you need to go.

Recommended for people coming for short or long period

Prices are moderate compared to others

Stayed July 2014, travelled as a couple
Helpful?
Thank Hussein S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
170 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 10 March 2014

Our room was spacious and light, with a balcony and chairs. The bathroom was clean and there was lots of hot water. All very good ... However, the room was directly beneath the restaurant and the noise of chairs and tables being shifted on the tiled floor above reverberated in our room. This was almost unbearable, starting early and finishing late. An intermittent electrical motor also made a loud droning sound in the room. Breakfast was varied with hot and cold food to choose from. Many tour groups as well as individual travellers used the hotel during our two night stay. We did not receive exceptional service. Disappointing overall as the hotel is in a quiet location and has the potential of being really good.

Room Tip: Avoid the third floor
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LooksWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2014 via mobile

We stayed here for 4 days intially planning on 5. I can say from the time we got out of our van I was impressed. The service of the staff was wonderful they couldn't do enough for you. The room were the best I had experienced in Sri Lanka and surprisingly high tech. As I said we were supposed to stay for 5 days but we planned to go further east so we had to cut it short we thought we would lose the money we had already paid for the last day however the staff offered us a hotel apartment at the location we were staying for free. Wonderful can't say enough good things about this place

Stayed February 2014, travelled with family
Helpful?
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 January 2014

We didn't want to pay for the hefty "gala" fees that most hotels in the area were charging so we chose Serene Grand. Unlike the Kandians, we were not big on celebrating the New Year and with all the travels through the culture triangle, we just wanted a quiet evening. Instead of buffet, we tried ordering ala carte but the kitchen was too busy with the New Year's buffet, nothing else can be cooked! Disappointed and exhausted, we traveled into town for dinner instead...

After we returned, the music went on for New Year's until 2-3am in the morning. I completely understand that New Year's need to be celebrated in style in Sri Lanka but the problem was the moving of the furniture above our room sounded like serious construction was going on. There was no sound proof whatsoever for the rooms directly underneath the lobby and dining area. People walking with slippers can be heard in our room below the main floor!

Our room was spacious, clean, and tastefully decorated but the noise was THE factor that made us move to a different hotel the very next day so that we can get enough sleep for our travels!

Room Tip: There are rooms that have great views of the hill but do not choose the one below the lobby due to n...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 December 2013

I was in Serene Grand Hotel Kandy for one night. I truly liked spacious clean rooms with spectacular view of Kandy town. Rooms are very clean and the shower and the bathroom is very good. I took Breakfast and dinner from this hotel and it is delicious. The hotel staff also too very friendly and helpful.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lekha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
148 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 12 November 2013

Stayed here one night and the room was spacious & clean with good showers . The view from our balcony was very nice although there are monkeys around and you are advised to keep the windows locked. The dinner and breakfast meals were excellent. The best western meals we had in Sri Lanka. Recommended.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eeky888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serene Grand Hotel

Property: Serene Grand Hotel
Address: No 113 Rajaphila Mawatha, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #35 of 54 Hotels in Kandy
Price Range (Based on Average Rates): £
Hotel Class:4 star — Serene Grand Hotel 4*
Number of rooms: 21
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