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“Be VERY careful with your valuables”
Review of Hotel Suisse

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Hotel Suisse
Ranked #13 of 57 Hotels in Kandy
Reviewed 20 May 2012

The Hotel is located near the lake and has a good atmosphere, we stayed for one night only since we had to get back to Colombo. So after checking in at 10:30am we got ready and went out for side seeing at 11:00am and was back at 6:30pm, had a nice day. However then we got to know our international phone was robbed / stolen by someone at the hotel. The thief had gone through our bags and had taken only the phone which was kept inside our laptop bag. We informed the front desk and nothing happened, later we went down and made a complained only after making a big noise the manager took some interest. Next day still no information regarding the phone, so we requested the cops to come and they did after few hours. We thought people in Colombo were more tricky to handle however it turned out to be KANDY. Anyway anyone going to hotel Suisse please be VERY careful with your valuables, since the staff have a great smile however it’s just a disguise…

  • Stayed: May 2012, travelled as a couple
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3  Thank Caraoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 May 2012

We stayed here for one night. Our reservation was booked for us as a part of a tour package. The facade of the hotel is beautiful, and it's situated facing the lake. The hotel is huge, and very colonial looking. Seemed a bit run down, but that's part of the charm. Our room was on the fourth floor facing the garden. Unfortunately, the night we were staying there was a wedding party occurring and the guests were partying quite loudly. We called to complain and ask for a room change. The front desk assured us that the party would finish by 11pm. When the music continued to play at 11:30pm we called again and demanded to have a room change because it was just too loud. The windows were reverberating from the bass, the party guests were so loud it was like they were in the room with us. Someone did eventually come up and showed us the room across the hall. We decided to move and we did end up getting some sleep.

The bathrooms in both of the rooms we stayed in flooded during shower use. In the first room the shower curtain didn't fit the stall, so water flowed out. The second room's shower had a huge crack in the tiling and water just poured out onto the floor. It was a mess.

The food was all buffet style and kind of average in my opinion. The staff were nice. We didn't have any problems with room security, but then again we only stayed for one night.

  • Stayed: May 2012, travelled as a couple
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2  Thank aikodeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

We stayed there for 3 days and had a spectacular time. Upon arrival we were greeted warmly and got our rooms almost immediately. Really big variety of food and very friendly kitchen staff =D

Room Tip: Book a room on a higher level and a room with a good view of the Kandy Lake.
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  • Stayed: September 2011, travelled with family
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1  Thank Amaan_xD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

Just Colonial……………
A very welcoming reception with a lovely fresh flowers as the centre of attraction…but we had to request for a welcome drink… unlike others who get it as they check-in, its just some discriminations!!!!!!
We were given 04 rooms out of which one was a damp smelly one , with no views except a notice to warn you about monkeys pilfering stuff if your colonial windows were left open. Offered to shift one to the fourth floor but we did not shift due to proximity of our friends, anyway we had a lovely 03 night stay. large rooms spacious just like a grand colonial semi palace.., we had to pass through the bar area to get to our room.. Caution... getting in and out of the bathtub for a shower was a bit tricky due to its height.

Buffet breakfast was superb, waffles, pancakes, hoppers, croissants etc, it was like a 5 star spread and fresh juices , curries etc etc. The restaurant an earlier ballroom & the buffet area in another section.. definitely the curtains need an immediate overhaul in some places half a foot longer & dirty specially the ones into the buffet area.. Dining was good too , with serenaders doing their round, entertaining!!
Location is ideal just 10minutes walk away to the centre of Kandy , we walked one evening and landed Odel & the Queens hotel and was so happy we had taken on the Suisse , no comparison at all ,had a great Pizza at The Pizza Hut & back. The lake walking path could have had better illumination.
We had a great tour, Alwis the great in his Toyota Microvan took us around, we had him for our 08 day stay, a superp driver & a guide too, took us to nice places, we did a day trip to Nuwara Eliya & back, that was a good decision, but the weather wasn’t as cool. The Mackwoods tea factory was an experience and good shopping!!! Ceylon tea one of the best in the world as they say!!!, we stopped at one of the vegetable stalls on the bends and also tried out the strawberries in this special strawberry place, but the weather wasn’t as cool.
Cannot forget !!! as we were at lunch on the 4th floor of a restaurant on the top of the handicraft shop we felt the quake , it just swayed away for some time a terrible feeling though… luckily we were not on the coast ..the Tsunami warning & all.
had no interaction with the Hotel staff, there was this cinnamon aroma in the public toilettes..different., unfortunately could not experience a massage as the attendants were off on their Buddhist new Year festival.

Room Tip: Check the room before choosing as will know what you getting, all are not the same, some small.
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  • Stayed: April 2012, travelled with friends
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Thank Sparkie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2012

it's not bad hotel for accommodation but please check your wallet.
when I was in breakfast, somebody came to my room and stole my money. The stolen money comes to more than 300 dallars. absolutely I locked door. unfortunly I put my walltet in by bag and left the room for breakfast. I think that cleaner or room service guys stole it. I called hotel reception guy, but he had silent.

  • Stayed: April 2012, travelled with family
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2  Thank trueangel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We stayed 2 nights a the Hotel Suisse. The room was huge as was the ensuite. It was a little noisey as we were overlooking the front of the hotel ( ask for a side room if this is a problem for you). The breakfasts were very good, and the staff very pleasant. This is a great hotel in a great location. You can walk everywhere from here!

Room Tip: Room overlooking the front of the hotel can be noisey
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  • Stayed: April 2012, travelled as a couple
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Thank mscahill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

Having stayed here in 2003, this hotel still has lots of character and a great bar and billiards room, although the pool area could do with a bit of attention. The hotel is located very close to Kandy lake and a short walk to the Temple of the Tooth.

On both evenings, we were invited to eat from the buffet, but asked to see the menu - the cost of a three course meal from the menu was cheaper than the buffet and the Sri Lankan rice and curry was as good here, if not better, than elsewhere.

  • Stayed: April 2012, travelled with family
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Thank Bluehamster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Suisse

Address: 30 Sangarajah Mawatha, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 57 Hotels in Kandy
Price Range: £65 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Suisse 3.5*
Number of rooms: 93
Reservation Options:
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