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“A time-warp back to the belle epoque... but in some need of maintenance”
Review of Hotel Suisse

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Hotel Suisse
Ranked #14 of 56 Hotels in Kandy
Reviewed 14 October 2013

Location: overlooking the lake, close to the centre of Kandy but far enough not to have the noise
Appearance: the atmosphere of the 1920s to 1940s, belle epoque all over; the bar area is a marvel and should be classified as a national monument, and so should the former ballroom which is now the restaurant.
Service: fine without being outstanding
Room: I had a junior suite and the staff made a big fuss about this being "the best room in the hotel"... which somehow I doubt. Anyhow, it was very spacious, but I suspect that the furniture had not been replaced for a few decades... maintenance could be better.
Breakfast was nice, dinner really great.
Prices: book via one of the booking engines like booking.com and you'll pay way less than if you book directly at the hotel
TOURS: Do not hesitate to book your tours with the Kandy Tours desk (ground floor, opposite the reception area on the way to the pool) and ask to have Mr. Rodney as a driver. He drove me through Sri Lanka for several days and he was a fantastic guide, speaking English fluently.

  • Stayed: September 2013, travelled solo
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Thank GypsyKingBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 17 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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479 - 485 of 1,094 reviews

Reviewed 13 October 2013

we came upon the 'suisse hotel' by chance, which turned into a lovely one night stay. the staff were friendly and got us a great room with a lakeside view from the balcony. the room was magnificent, old-style but immaculate and charming. the buffet breakfast was delicious. will definitely stay for longer next time we are here. the pool was a delicious relief after walking to the centre of town and back. everything is close from this hotel. highly recommended.

Room Tip: the best rooms are with balconies overlooking the lake.
  • Stayed: September 2013, travelled as a couple
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1  Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 14 October 2013

Dear Eddie,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

This is an old colonial hotel that has not been sympathetically restored. It has vast amount of potential but has achieved only about 40% of it. The staff were not the best, they were not attentive and rarely smiled or engaged in conversation. The food was good and there is plenty of variety. The room we had was huge, clean and comfortable.

  • Stayed: September 2013, travelled as a couple
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Thank OldTel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded 10 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

I had been to this hotel few times but never stayed there. This time I spend three days. though the hotel is bit old still providing good service. Staff was friendly . Definitely you won't get this much of friendly atmosphere in any other part of the world. Food was above the average and rooms are very tidy and got every thing we need ,specially the safe.You'll get the value of money you are spending here. It was bit of nuisance to see politicians hanging around with their security personnels. Overall this is one of the best place in Kandy situated close to city and Temple of tooth and I recommend for you to stay.

  • Stayed: October 2013, travelled with family
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Thank channaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded 10 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

stayed here for a week and enjoyed our holiday alot mainly because of this amazing hotel special thanks to mr.manjula jayathunge who helped us alot and gave an excellent service thank u very much mr. manjula for your friendlyness and helpfull service ,although he was busy he was very polite to us ,the rooms very tidy and large ,the food were amazing .if you are going on holiday to kandy,srilanka this is the best hotel i recommend for you to stay. thank you again manjula. :D

  • Stayed: August 2013, travelled with family
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Thank ashley g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded 10 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

This old colonial building needs a bit of TLC but then almost everywhere does in Sri Lanka - however if you are looking for pristine then you will be in sterile Dubai not here so it almost goes without saying. Our room was large airy and relatively clean, it had everything we needed and probably more. The restaurant was Ok - how truly Mongolian the Mongolian buffet was I could probably argue about but it would be pointless... However if you are going to see the relic of the tooth a) ignore the guide touts outside b) go in time for the ceremony at 09:30 (05:30 or 18:30) and look out for a grey haired gentleman with an official badge at the entrance to the shrine he will tell you all about it in a very charming way, ask him to show you his picture of him meeting Queen Elizabeth and it will make his day. Don't forget to tip him - he is worth it.
Anyway back to the hotel - everything is perfectly fine for a one night stay, it has a pool and with any luck you won't arrive on World Temperance Day 3 October as we unfortunately did!

  • Stayed: October 2013, travelled as a couple
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Thank ski-nation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded 5 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2013

Stayed here for two nights. Old fashioned in a good homely way. Great breakfast. Lots of people, the pool had a cheerful lot hanging around. Nice view of the lake from poolside. Staff seemed busy but polite.

Room Tip: take a room with the verandah
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank moyenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded 5 October 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Suisse

Address: 30 Sangarajah Mawatha, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 56 Hotels in Kandy
Price Range: £58 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Suisse 3.5*
Number of rooms: 93
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