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Hotel Suisse
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Reviews (1,254)
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All reviewskandy lakebilliard roomold world charmcolonial buildingsri lankacolonial feeloverlooking the lakefourth floorbreakfast buffet issacred toothswimming poolstandard roomrooms are largespecial thanksrestaurant staffstayed here for one nighttown centre
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Reviewed 8 December 2013 via mobile

We didn't stay here but had read in the latest Footprints Guide (and via our driver) that for 250Rs you could access the pool as a non resident. We turned up about 3pm and they tried to charge us 500Rs. I explained we'd thought it was 250 and they said no and asked where we had seen that, so I explained. We said we'd be having some drinks at the bar but they were not pleasant and just said no, 500. I can accept that guide books may sometimes be slightly out of date with their info (even latest editions) but it was more the manner with which we were dealt by the three men at reception. All I can say is we were very glad we had not stayed there! Luckily I can say that these people were not representative Sri Lankan people.

Stayed: December 2013
Thank Olivia667788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 21 December 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.

I will speak to the Foot Print travel guide for giving wrong information to the guests and putting them into an inconvenience situation.

Sorry for the inconvenience you faced and We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

We spent a couple of nights here on our Sri Lankan trip and liked this hotel. Yes, the rooms and facilities are a bit dated, but that added to the colonial feel of the place which is its main charm.

We booked a room with balcony overlooking the lake, which was very spacious. The drinks selection in the bar was good and the colonial feel in this area was very nice (snooker players will also appreciate the full size billiards table). The breakfasts and dinners were all buffet style - there was a very wide selection of Western and Sri Lankan dishes, but the food itself was not stand-out. The a la carte lunch we had was much better quality - a Sri Lankan fish curry with enough side dishes to feed a family for only about R600++.

The location right by the lake was fantastic, and the Temple was only about a 10 minute walk away. The pool area was also really nice.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 21 December 2013

Dear Mr. James,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

This grand old lady sits on the edge of the lake and has wonderful views. Unfortunately she is an old bird and in some ways is showing her age. The rooms are old style but charming, the mattress on the bed is lumpy and hard, the bathrooms are clean if a little awkward in the layout. The breakfast and dinner are buffet with the breakfast menu not varying much at all. The service by staff is good although a little stiff in their demeanor. Overall not a bad place to stay changing the mattresses in the rooms would make life a little more comfortable.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Travelinthewild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 21 December 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Loved this hotel. Ok it's a bit dated in furnishings etc but I found that part of its charm. The food was delicious, staff friendly, pool nice, easy walk around the lake to town and just the colonial feel of this gracious building was lovely.
An extra plus was the resident monkey troop, very entertaining but also too friendly....keep your windows closed, one came in and stole our sugar and coffee. Gave us a good laugh !
All in all a great place to stay.

Stayed: November 2013, travelled with family
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 21 December 2013

Dear Mr. Chris,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

This colonial hotel has its charm, even if it is in need of a facelift. However, one must bear in mind that this is a 3 star hotel, and not a star more. Big and comfortable rooms, clean bathroom. The buffet dinner and breakfast were ok, not the best of the trip. The pool are is nice, overlooking the lake. This hotel is fine for one night only. For a longer stay, I would look for something a bit better. Free wifi in the lobby.

Room Tip: The rooms on the second floor benefit from the lobby free wifi.
  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Buriti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanishka M, Manager at Hotel Suisse, responded to this reviewResponded 12 November 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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