The topaz in kandy is at a great location, overlooking the town. The rooms are clean, airy and bright. That's about as good as it gets.
The rooms are not sound proofed and noisy or enthusiastic neighbors might just keep you up all night. We even heard housekeeping staff converse at 1:00am and had to request them to pipe down.
Your only recourse is to turn the air conditioning on full, but then it does get chilly in kandy and the blanket provided is well, not really up to it either.
Perhaps we were traveling at a time when the hotel was still completing maintenance jobs, but there were no room signs or door numbers - just a poorly laminated sheet with the room number on it. That was still ok, I guess.
Unfortunately for us, for the two nights that we stayed here - Oct 11 & 12, 2013, there was no hot water. Repeated calls to the reception, house keeping and even the management yielded no results other than a profuse - if not entirely sincere, apology. A cold shower in Kandy really shouldn't be on your itinerary either.
Careful with the gem shopping within the premises too, we've been warned of the authenticity of some of these - pure gems.
Overall, Kandy is an expensive place - further inflated because everything is primed and aimed at European tourists ( you do get a 40% off for being from SAARC countries) but the topaz is not geared to wear that luxury tag just yet.
They have the potential and the location but neither the staff nor the management to pull it off - not even as a bed and breakfast place.
- Official Description (provided by the hotel):
- Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more less
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