Stayed second night of our trip with a group of friends from Dubai. Reception/bar/lounge a bit dated although with a panoramic view of the thunder storm we arrived in. We were on the ground floor over the front of the hotel, looks like refurbishment is in progress as we had unpainted walls unless grey plaster was the intended finish. Bathroom had a great walk in shower although I never did find out how to turn off the light/extractor all night! There were bare wires showing by the hairdrier. The doors don't latch without turning the key which was an annoyance with three friends sharing a room and only one key between us, we resorted to propping the door closed with a cushion. The room power needed the key fob to activate so whoever stayed out late couldn't take the key with them, also you could only charge electrical items when in the room - found this a problem in a couple of hotels we stayed in. Yes the jewellery shop is a little too over enthusiastic, if a customer doesn't come back in the morning there is no need to corner them in the lobby just to make sure they don't want to purchase an item they were looking at - however charming the salesman. One niggle, three ladies sharing and only two beds, ended up putting single sheets on the double bed but not very thought through from the management. Buffet dinner in the restaurant was good but they had a shwarma grill going full blast on the buffet which we could feel the heat from on our table! Better to set it back a bit or provide a heat shield. We had an issue on check out about a missing set of toiletry bottles from the bathroom. None of us had taken them and we had a discussion with staff to that effect before we left, however sitting in our mini van we were confronted by a manager who insisted we paid for them or the money would be deducted from the houseboys wages. It wasn't a lot of money, about £5 but the couple who stayed in the room in question paid the man so we could leave and we all felt very embarrassed. As I mentioned before none of the room doors shut by themselves so in the 20 minutes or so it took to organise the bags/check out etc anyone could have access to the rooms. It left a rather bad taste.
- Official Description (provided by the hotel):
- Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more less
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