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Hotel Topaz
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Reviews (805)
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All reviewsone nightgem shopsister hotelsri lankarecommend this hotelhill topgreat viewhotel is locatedrestaurant staffbuffet stylelovely hotelthird floorkandy citybuffet dinnershort stayour honeymoonstayed here for two nights
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363 - 368 of 806 reviews
Reviewed 24 April 2014

My wife and I went to Sri Lanka on honeymoon and took a small tour of the island, this took us away from our main hotel for an evening. The hotel which we stopped at was booked by the tour company, Hotel Topaz.
Hotel Topaz is set up high in the hills with excellent views over Kandy but this is one of the only highlights of the hotel along with pleasant staff.
It appeared the the hotel was under going a refit whilst we stayed there so out room was a mismatch of old and new and not to my personal taste.
Dinner in the restaurant was in a buffet style again not to my taste and the food was a mixture from different continents, which didn't appear to go together. Also while we were eating there were lizards running across the ceiling I guess due to a window being open and it being cooler in the hotel.
I feel my views on this hotel were skewed due to the rest of my stay being at the fantastic Fortress on Koggala Beach.

  • Stayed: August 2013, travelled as a couple
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Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this reviewResponded 28 April 2014

Dear Reviewer,
Thank you for staying at Hotel Topaz and for your kind review.
We are pleased you had a good stay and appreciate your feedback on our unique location with the outstanding view from your room we've provided,also noted your comments regard to food etc and we shall look into them and hope you will stay with us again when you visit Sri Lanka next.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2014

Stayed here as part of the Ceylon Tour. Reception staff were very pleasant, but in our experience the restaurant staff were not as friendly as staff in other hotels on our tour. Hotel was being upgraded in areas of the hotel although this didn't directly affect us. The room was clean and quite smart looking. The bathroom was rather small but sufficient. The hairdryer provided was a little dodgy, with the bare wires hanging out. Luckily I had my own with me.
The restaurant was ok, the food was luke warm and we were sat at a table which had a lovely view but the sun was strong in the morning and very hot streaming in the windows. There were some curtains to close as it was a little uncomfortable but unfortunately there was enough curtains for the amount of windows. This made it quite uncomfortable to sit and enjoy breakfast. Staff werent as friendly as they could have been.
Not sure I would return here.

  • Stayed: March 2014, travelled with friends
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Thank Kaz37y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this reviewResponded 28 April 2014

Dear Reviewer,
Thank you for staying at Hotel Topaz and for your feedback.
We regret to note you did not have a pleasant stay at our hotel and apologize sincerely for the inconveniences caused to you. In the meantime, we assure you that are looking into the mentioned issues and will take corrective action.
We sincerely hope this incident will not deter you from staying with us again, if you do visit Sri Lanka in the future.

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Reviewed 22 March 2014

Topaz is located at a very scenic point of the beautiful country of Sri lanka. The people and the beauty are so pleasantly surprising. Had a wonderful time at the hotel. The staff is courteous and friendly. The rooms are spacious and clean. Highly recommended for ppl traveling to Kandy. Just one suggestion, kindly expand your menu to include more Indian and other asian food. Thank you for a wonderful experience.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Abha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this reviewResponded 23 March 2014

Dear Reviewer,
Thank you very much for sharing your holiday experience on this forum.It gives us a great pleasure to know that we were able to deliver an impeccable holiday experience to your family as this is what we are here for and this is what we love doing.
Thank you for your positive comments in regards to the hotel service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible and give away everlasting memories.We all look forward to welcome you again to Hotel Topaz as a repeat family.thank you once again for the high recommendation.

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Reviewed 14 March 2014

After having had a very tiring day we were enjoying the hotel bar and terrace with a very nice view, breakfast was also full of choice. Hotel staff was so friendly and helpfull, when we arrived to hotel they made us get rest for a while then proceeded our registration. We were able to chose among available rooms to have the one that had the best city view. We recommend this hotel to the ones who are to drop in Kandy.

  • Stayed: February 2014
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1  Thank Serkan-Shalala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this reviewResponded 19 March 2014

Dear Reviewer,
Thank you for a most wonderful and encouraging review about your stay at Hotel Topaz. It is fantastic knowing that your experience with us has been a memorable one.
Our greatest endeavor is to make your stay with us relaxing, luxurious and memorable, and we take great care to understand each and every need, so that your stay with us is hassle free and you can simply relax within the atmosphere where we are located with convieniently provided facilities & amenities.
Thank you for your recommendation of us to other travelers, and we look forward to the day when we will be able to meet you again at Hotel Topaz for yet another great experience of true hospitality.

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Reviewed 8 March 2014

stayed at this hotel end of february it is perched on a hill and has stunning views over kandy there was building work going on upgrading the hotel it didnt affect our stay however not as pleasing to the eye as it may have been we stayed in one of there upgraded rooms which was perfectly accepatablel there is a good range of food so there will be something for everyone the staff are attentive and friendly

Room Tip: ideally you want a room as high as you can get as i said the views are very good
  • Stayed: February 2014, travelled as a couple
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Thank 130campbell11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this reviewResponded 10 March 2014

Dear 130campbell11,
Thank you for a lovely review of your recent experience at Hotel Topaz.
It is wonderful to note that you have had a great time with us,Thank you for some lovely comments with regard to the couteous & attentive service our associates were able to provide you whilst enjoying the atmosphere with a unique view and the meals on offer.
We would love nothing better than to see you again at Hotel Topaz, so please come back soon.

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