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“Oasis in Kandy”
Review of Hotel Topaz

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Hotel Topaz
Ranked #7 of 433 Kandy B&B and Inns
Dubai
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Oasis in Kandy”
Reviewed 23 June 2014

My first visit to Kandy and Topaz hotel was like a wonderful experience.First of all the staff are very warm,smiling and always there in giving their guest any service needed,anytime.The rooms are very beautifully designed and clean as well.They got a nice swimming pool along with a fine restaurant to offer delicious buffet breakfast(included free),lunch or dinner.The hotel is on the hills and its so beautiful up there and the town is just 5 minutes in car where you will get Pizza hut,KFC and other restaurants to refill your stomach.I will surely stay again in Topaz hotel if ever get a chance to visit Kandy.

Room Tip: Avoid 4th floor as you have to take stair case to go to the 4th floor because no facility of elevato...
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Hanif4786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 29 June 2014
Dear Reviewer,
Thank you for your excellent review of Hotel Topaz. We are delighted that you had a total indulgence of our modern rooms,food,facilities,services and loved our property. Your high recommendation of the hotel and its conveniences will assist other travelers to find the right place to spend their stay at the very peak level of kandy. We value your patronage and we do appreciate your assurance to return.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
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London, Canada
Level 4 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 June 2014

My first impression of this hotel was that it seemed very new and modern. Apparently it is actually quite old, so it's been renovated not long ago. The room was beautiful. Very European/North American-looking. The front desk service was excellent, as well. However, after my initial positive reaction, a few weaknesses began to stand out. For example, every sound from the hallway echoed its way into the room. The buffet food was a somewhat bland attempt to cater to Western tourism (just because we can't all handle spice doesn't mean we don't enjoy flavour) and a bit pricey with that taken into consideration. The servers/bus boys in the restaurant hover over you, watching you eat and waiting to snatch your plate away immediately, even if it means getting in your way. Not a great deal of respect for personal space, but this is a common part of the Sri Lankan experience. The pool area is pretty old and is shared between a few hotels, so it can get busy and noisy. Not the greatest place to relax. I wouldn't call the hotel 'Poor' overall, but I don't think I'd stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank SteveKeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 29 June 2014
Dear Reviewer,
Thank you for your review. We are pleased to note that you enjoyed some memorable moments at Hotel Topaz,even though your stay with us has not been up to your overall expectation. Remedial action was discussed on the observations made by you and we appreciate your bringing them up to our notice. However, we are sorry for any inconvenience you faced and hope you would give us another opportunity to indulge you in our true hospitality. Thank you for your patronage.
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Surrey, England
Level 6 Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 June 2014 via mobile

Comfortable, clean and modern room. Fantastic view. It is one of the oldest hotels in Kandy which shows in the pool and restaurant area. Rooms must have been modernized not long ago. As the hotel is located on a hill, it is not close to the town centre. However, a rickshaw is only £1.50 so it is easy enough to explore Kandy. A bit soulless and we did not like the huge noisy groups arriving in the evening and leaving early morning each day.. wake up calls were done by a loud knock on the doors which meant an early start for us too. Food was good on the first night, second night dinner and breakfast were just about acceptable.. too many guests meant that two restaurants were open and not too much attention was paid on the quality. Watch out if you settle the drinks bill by cash in the restaurant as you may find some "extras" on the non official bill. The SPA massages were expensive but good. All in all, it's a decent place to stay if you are travelling around Sri Lanka.

  • Stayed June 2014
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Sabrina159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

The rooms were clean and modern but the overall experience for this hotel was very ordinary , the food was nothing special. Ok for an overnight stay but wouldn't want to stay any longer . It did hav a good view of Kandy

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank 107jjp432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 28 June 2014
Dear Reviewer,
Thank you for staying at Topaz and for your kind review.
We are delighted to note that you enjoyed your stay with us in a modern,comfortable room with the greatest views over kandy.we have noted your average comments about the food and certainly we are trying different options now.look forward to welcoming you back to indulge in more of our facilities and true hospitality.
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Colombo, Sri Lanka
Level 5 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2014

Good hotel for relaxing clients with panoramic views of Kandy , rooms are nicely done and fitted with modern equipments. Food is good and resturant has a nice view , hotel spa is excellent , friendly staff

Room Tip: Hotel with a nice view
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kapila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 28 June 2014
Dear Reviewer,
Thank you for a wonderful review about your experience at Topaz Kandy, and we love it that you have enjoyed the design, architecture and ambience & specially the unique location of our pride and joy.
Our greatest endeavor is to make your stay with us unique in every possible way,because we truly believe that,that is where we make the biggest difference in your stay.
We do look forward to another visit from you during another long weekend,thank you for your kind sentiments.
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Pune, India
Level 6 Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 May 2014

I had read mixed reviews about the hotel so wasn't sure what to expect, so it was a pleasant surprise. The property is high up on the hills and very picturesque. Since we were here as part of a group it was okay, but I would personally not book this hotel as an independent traveller as it's location is not convenient to walk around and explore the beautiful town of Kandy.
We were here after a long journey so I was glad that I slept so well. The breakfast was good.

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank minilady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 29 June 2014
Dear Reviewer,
Thank you for your kind review of Hotel Topaz. We are delighted that you enjoyed your stay indulging in our true hospitality. We thank you for your encouraging feedback on our services and facilities and look forward to welcoming you on your next visit to Sri Lanka. We value your patronage.
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Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2014

My wife and I went to Sri Lanka on honeymoon and took a small tour of the island, this took us away from our main hotel for an evening. The hotel which we stopped at was booked by the tour company, Hotel Topaz.
Hotel Topaz is set up high in the hills with excellent views over Kandy but this is one of the only highlights of the hotel along with pleasant staff.
It appeared the the hotel was under going a refit whilst we stayed there so out room was a mismatch of old and new and not to my personal taste.
Dinner in the restaurant was in a buffet style again not to my taste and the food was a mixture from different continents, which didn't appear to go together. Also while we were eating there were lizards running across the ceiling I guess due to a window being open and it being cooler in the hotel.
I feel my views on this hotel were skewed due to the rest of my stay being at the fantastic Fortress on Koggala Beach.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, 28 April 2014
Dear Reviewer,
Thank you for staying at Hotel Topaz and for your kind review.
We are pleased you had a good stay and appreciate your feedback on our unique location with the outstanding view from your room we've provided,also noted your comments regard to food etc and we shall look into them and hope you will stay with us again when you visit Sri Lanka next.
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Additional Information about Hotel Topaz

Property: Hotel Topaz
Address: Anniewatte, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 433 B&Bs / Inns in Kandy
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Topaz 3*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more   less 
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