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Denise A
Shropshire, United Kingdom

Impressive views

Review of Hotel Topaz
4.0 of 5 bubblesReviewed 6 Feb 2019via mobile
Overlooking Kandy with fabulous views from all rooms. Bedroom fine but bathroom very small with bath/shower which was difficult to climb into with a concrete wall under the glass doors to navigate!
In common with most hotels in Sri Lanka, very little storage space as they seem to not expect visitors to unpack at all.
Excellent selection of buffet food available which was good quality and delicious. Drinks reasonably priced also.
Date of stay: January 2019
Trip type: Travelled with friends
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Anura b, General Manager at Hotel Topaz, responded to this review
Responded 10 Feb 2019
Dear Valued Guest,

Thank you for taking time to share your holiday memories spent with us and glad to note that, our elegant views and outstanding cuisine were up to your preferred standards.
With regard to your comment on the bathroom & storage space, your constructive observations are welcomed positively & these issues will be addressed seriously.
Awaiting to receive the privilege of welcoming you once again !

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews one night sri lanka fourth floor amazing views buffet style hotel is situated lovely hotel swimming pool two night stay kandy city mini bar stayed here for two nights steep hill breakfast and dinner mountains varieties
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Reviewed 1 February 2019

We stayed for this hotel a total of two nights on our private tour of the country and enjoyed our stay here.
The hotel upgraded us the a superior suite as it was our honeymoon AND provided us with a fruit platter. The suite was lovely although not really needed (it had a whole other living area with sofa, dining table and 2nd TV). I wasn't sure about the fruit platter either as we had just come from an all-you-can-eat buffet...which had fruit on it! I would have preferred a couple of free drinks but the hotel does not provide that service.
Hotel and rooms were very nice and modern. Good views from the top floor where you can order drinks. I would suggest bringing mosquito repellent!

Scenery was great from the breakfast/dinner hall as you could see over all the hills. The food was very good here too, probably the best we had in our entire Sri Lanka trip.
Kandy is a Muslim community so be prepared to listen to morning prayer being blasted through loud speakers in the town at about 6am!

Kandy is a nice area. Temple of the tooth a very boring and usually i don't mind a museum (although the guide we had was a very boring fellow so made it worse). It's where Buddha's tooth is kept, but you don't get to see the tooth...so, what's the point?!?

Room tip: Let the hotel know if your going for a special occasion, they are happy to give you something
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank DHONEYMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 2 February 2019

Dear Valued Guest,

It was indeed a pleasure having you reside with us and thank you for the time taken in sharing your valuable feedback.
Firstly, It’s our pleasure to offer you utmost surprises during your special day celebrations, however we regret for not being up to your personal choice.
Your comment on the mosquito repellent is quite a concerning, although Sri Lanka is a Tropical country we have controlled the spread of mosquitoes by maintaining regular pest control activities, further please accept my apologies for any inconveniences caused.
Moreover, sorry, your guide haven’t explained you the importance of the Temple of the tooth, which ranked the first by UN on heritage tourism site and known to be a blessing to Sri Lanka.
Be our Guest once again !

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Reviewed 29 January 2019

Topaz, Lovely room with dual aspect overlooking Kandy. Busy International hotel that coped well with all the in and out. No outside sitting space. Staff professional . On hill so long walk to anywhere. No outside sitting space and pool shared with sister hotel.

Date of stay: January 2019
Thank CharlieCoombes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 31 January 2019

Dear Mr. Charlie,

Thank you for taking time to place a comment with regard to your recent stay with us and your grateful comments are appreciatively acknowledged.
Regarding your comment on the sitting area, we have provided sufficient space for sitting beside the shade of pool area, except the few tables & chairs placed near the porch.
Further, the pool in located between the hills, sharing the same with hotel Tourmaline which belongs to the same company, and hope that wasn’t a disturbance to you.
We value your continued patronage and your assurance to stay with us again !

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Reviewed 21 January 2019

Nice hotel, up on the hills in Kandy. Clean and comfortable rooms, well equipped. Great restaurant with huge buffett at breakfast and dinner - no problems at all with choice or quality.

A littled faded around the edges, but nice touches like the candles along the corridors.

Would stay again. NB need trabsport to get there, it's out of the centre and up some long hills - hard even to find!

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Turtle5954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 22 January 2019

Dear Prestigious Guest,

Thank you for reviewing your recent experience with us and for highlighting the factors that won your heart.
Going forward, the hotel is located on a top of a hill which is only 1.6 kms away from the city whilst capturing the breathtaking views that the hotel could offer, further we regret for any inconveniences caused on arrival, although the hotel provides sufficient direction boards towards the route.
We certainly hope to have the privilege of welcoming you back Topaz during your next holidays !

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Reviewed 19 January 2019

This hotel is on top of a mountain hence it has beautiful views all around. Upon entry you receive a lovely iced tea and check in to spectacular views. The rooms are very large and spacious. It is quite far from the city center and the closest building is its sister hotel the Tourmaline which you can use the spa facilities of. The pool was large and had a kids pool and large deeper pool. The restaurant opens at 7pm which made dinner time difficult for my son who would be asleep by then. The buffet spread was plentiful and staff fantastic. Wonderful stay at Hotel Topaz.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Marcia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 22 January 2019


Dear Ms. Marcia,

We wish to thank you for taking time to share your holiday memories spent with us.
Firstly, it was a great pleasure to have been at your service and equally glad to note that, our staff, cuisine and rooms had suited your needs and level of comfort.
Be our Guest once Again !

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Reviewed 14 January 2019 via mobile

The hotel is located on a mountain top so that gives beautiful view. The rooms are wonderful, very nicely designed. They have a huge buffet spread with a variety of dishes. It did seem costly do we settled for ala carte. The staff is friendly and helped us get Indian vegetarian options to eat. Overall a very nice experience.

Date of stay: January 2019
Trip type: Travelled with family
Thank DishaM109
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 22 January 2019

Dear Valued Guest,

It was a pleasure having you reside with us and we’re glad to note that you were offered with a Satisfactory hotel experience enjoying the quality of our views, accommodation & cuisine.
Further, it was great to learn that, our team has dealt with your requirements efficiently thus to your appreciative remarks.
Awaiting to be of your service once again !

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