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queenjean1
Manchester, United Kingdom

Fabulous

Review of Hotel Topaz
5.0 of 5 bubblesReviewed 3 Mar 2019
Hotel was brilliant we stayed here for 2 nights we stayed in sigiriya first it was part of the holiday we was on it was our first time in Sri Lanka and most certainly won't be our last the staff was so welcoming and nothing was to much trouble we booked with a company that we had never used before but everything went very smooth and would certainly recommend them would definitely use them again.
Date of stay: February 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this review
Responded 6 Mar 2019
Dear Valued Guest,

Thank you for the kind compliments which recommend us to other travelers.
It was indeed a pleasure to have you here as our guests and to learn that our associated have created you an exceptional stay thus to your word of praise.
Whilst remain hopeful of being your preferred hotel in Kandy, awaiting to be of your service once again !
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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The Kandyan Villa is a Boutique Hotel and a detached Private Bungalow located along the slopes of the Hanthana mountain range in Heerassagala near Kandy, which offers you a outdoor pool, rooftop terrace, surrounded by lush tranquil gardens with a breathtaking view of the surrounding mountains! | Contact on +94 812 208 208 for reservations and information
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All reviews one night sri lanka fourth floor amazing views buffet style hotel is situated lovely hotel swimming pool two night stay kandy city mini bar stayed here for two nights steep hill breakfast and dinner mountains varieties
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Reviewed 3 March 2019 via mobile

This was one of two higher end hotels during our trip. Not cheap but rooms are very good - large with a small dining table, mini bar, wardrobe and seati ng area with tv. The bed was very comfortable and faced the surrounding hills so great view to wake up to. Food at dinner and breakfast was very average as it was all buffet so mass catered. Expected a lot better for the price paid, hence the downgrade to 3 stars for the review. Staff was fantastic. They have a pool but didn't use it. Very odd candle lighting ceremony at check in - I noted that it made most of the guests feel awkward so advice to the hotel is to stop it and stick to the welcome drink (3 juice choices).

Kandy itself has unfortunately really deteriorated - I visited it in the early 2000's and was a fantastic place to stay but it's now an overdeveloped, congested and polluted modern city that's full of noise and so much traffic that the colonial roads can't cope with.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Sirimon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 6 March 2019

Dear Mr. Sirimon,

Thank you for the time taken in sharing your valuable feedback and for highlighting the factors that won your heart.
As per to your remarks on the Kandy, we are fortunate enough to be located on a top of a hill which is just 1.6 kms away from the bustling city, offering our guests a polluted free, supernatural experience at a tranquil location.
Further your comment on the food was immediately passed on the chef, and will discussed deeply when re-engineering the menus, and your helpful observations are much appreciated.
See you again !

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Reviewed 28 February 2019 via mobile

I was greeted at Hotel Topaz with a welcome drink, candle ceremony, a cool towel and very friendly staff. I was upgraded to a presedential suite for free which was incredible - so much room just for me!
The views - you can see the mountains and over pretty much the whole of Kandy.
Location - it’s a bit out of the way as it’s up a rather large hill so walking anywhere could be quite difficult but everything you need is airway within the hotel.
Food - amazing food! High Tea available between 4-6pm for only 1000Rs which is great value. Buffet breakfast with lots of different options.
Bar - serves lots of different drinks and will also send up to your room if required. Very lovely bar staff.
Room - Very comfortable bed, amazing views, tv, mini bar, room service.
Pool & Spa - not available on site but just a short walk to the sister hotel where this is all available.

I was very happy with my stay here and felt very looked after as a solo, female traveller.
I would highly recommend and would stay here again!

Date of stay: February 2019
Trip type: Travelled solo
Thank hancan94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 6 March 2019


Dear Prestigious Guest,

Thank you for taking time to share your holiday memories spent with us and for highlighting the factors that won your heart.
It was indeed a pleasure to have you here as our guest and get to know that Hotel Topaz raised the value of your stay in Kandy thus to your word of praise.
Awaiting to receive the privilege of welcoming you once again !

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Reviewed 28 February 2019 via mobile

Stayed here for 2 nights while climbing lion rock and visiting elephant orphanage the staff were absolutely fantastic rooms were very good it's definitely 1 of the best in kandy .food all very good plenty of choice all really good price always clean

Date of stay: February 2019
Trip type: Travelled with friends
Thank 830kevins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 6 March 2019

Dear Mr. Kevin,

Thank you for taking time to place such lovely review and for the opportunity given to serve you.
Whilst thanking for the gracious recommendation placed, awaiting to ensure a refreshing and far more delightful experience next time

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2019

Check in was excellent and the customer relations manager was extremely helpful. Nothing was too much trouble: unlocking the fridge, bringing bucket of ice to room.
The buffet is excellent with plenty of choice. However , some items were not kept hot enough, which was a shame.
Pool was a welcome relief at the end of a hot day sight seeing. Pool staff were great.
Rooms are comfortable and well appointed with excellent views over the mountains and city. Large comfy bed with good contemporary decor.
Some frustrations... items on wine list unavailable. No flexibility on items not on cocktail menu. Not able to fulfil a request for a cocktail that we explained how to make (negroni). Cocktails on menu not made with standard ingredients. Ice appeared to be severely rationed (but only in the bar, abundant when we asked for some to be brought to room), Mixers were flat and lifeless.
Attention to detail is what lets the hotel down.
However, we enjoyed our stay and would consider the hotel again should we return to Kandy.

Room tip: Ask for a high room - 4th floor
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JayneJ214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 6 March 2019

Dear Ms. Jayne,

Thank you for the detailed review and for the time taken in sharing your holiday memories spent with us.
It was indeed a pleasure to have you here as our guests and as we strive hard to provide our guests with the highest standard of service in the industry, your valued observations are welcomed positively.
Whilst thanking for the gracious recommendation, looking forward for the pleasure of welcoming you once again !

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Reviewed 22 February 2019 via mobile

Stayed here for 2 nights. Well appointed room with decent en suite and great views of the city. Very polite and attentive staff. Evening and breakfast buffets probably a little above average. Would stay again and would recommend.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank cumbrianf0x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anura b, General Manager at Hotel Topaz, responded to this reviewResponded 6 March 2019

Dear Valued Guest,

Thank you for the generous comments placed on this forum and it’s great to know that you have enjoyed the quality of our well-designed rooms, our location and the courteous Sri Lankan Hospitality.
Further, your comment on the food was duly noted and will indeed be taken into due consideration to ensure the guest expectations are met accordingly.
Awaiting to welcome you back during your next holidays !

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