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“Good but noisy location”
Review of Queens Hotel Kandy

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Queens Hotel Kandy
Ranked #30 of 54 Hotels in Kandy
Brampton, Canada
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Good but noisy location”
Reviewed 10 February 2012

The hotel is situated in the busy downtown area and just opposite the Temple of Tooth Relic, which is a revered place for Buddhist. The hotel facade and interior were recently painted but the bathrooms need improvement. The reception staff were great and eager to help and even switched my reserved room which was noisy to another room with a smile. The buffet breakfast had a good selection. As it is situated on a major street intersection, the noise from outside can be a problem for some.

Room Tip: Choose a room on the wing facing the swimming pool which are quieter than the rooms facing the two i...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrZeeCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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Helsinki, Finland
Level Contributor
160 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 4 February 2012

Queen's Hotel really has potential but does not live up to expectations. With some changes this could be a great hotel and charge more. I have to say, though, that the room was very inexpensive, so great things cannot be expected.

Pros

Great location, right next door to Sacred Tooth Temple.

Historical building

Attractive lobby

Large rooms



Cons

Rooms are very plain. With some minor decorations (local handicraft etc) the rooms could be really nice.

Room was very noisy (traffic from street and windows were very poor for isolating noise)
Windows not tight and as a result, mosquitoes in the room (bathroom window seems to have an opening letting insects in)

Only one towel per person in the bathroom (no hand towel)

Bathroom got all wet when I took a shower.

Not one blanket in the room (and 1st request did not result in blankets)

Dinner buffet (included in the room) - the local dish tasted very good but the meat was very hard on both evenings - should have been cooked much longer as the piece of meat was not tender.

Elevator broken for the most part of our stay.



Considering the low price of the room I don't have too many regrets expect that it is a great pity they keep things as they are in this magnificient building.

We came by train from Colombo. Inexpensive taxi drive from the station to the hotel. For our onward journey we walked towards the train station and foud a taxi station a few blocks before a station with many cars. Got a very good car and driver for a reasonable price.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kauris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 27 January 2012

I have tried to get some tea in that hotel around tea time that has been hopeless the place has been anything than crowded the waiter had none experience at all 15 minutes to wait for him he had no idea what we could get with our tea he had to ask in the kitchen from where he came after another 10 minutes We ordered tea and after another 15 minutes we just left the place frustrated because there has been no sight of the waiter and no tea.I complained at the recepmtion before we left the place but they did not care.

  • Stayed January 2012, travelled with friends
    • Cleanliness
    • Service
Helpful?
1 Thank Saliter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kandy hotels

Southampton, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 January 2012

The Queen's Hotel in Kandy once was the residence of the British Governor, situated right opposite of the Temple of the Tooth (the former Palace of the King of Sri Lanka).

It is in walking distance to the lake and the Temple of the Tooth.

I stayed 1 night at the hotel sharing a room with a friend.
We had done an online reservation but on arrival, our "special requests" like 2 beds for example had not been received. After a lengthy discussion with the reception staff, we were shown 3 rooms - they were either extremely small or facing the noisy street.

At one point we gave up and in and just accepted a room on the first floor as we were extremely tired of sitting in a car all day traveling in the heat.

The hotel is old and not very well looked after, the single beds are small and so was this tiny bathroom. The attitude of the staff was not very welcoming nor customer-oriented. WiFi is only available in the noisy reception area and not in the rooms.

All in all I would have a cup of tea at the hotel just for seeing it from the inside but would not recommend to stay there.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wilja W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 January 2012

Queen's Hotel
You can't beat the location. Across the street on one side is the lake and on the other side is the Tooth relic Temple. How convenient is that? If you want to be away from things, then, this is not the hotel for you. This is central. It has that old colonial charm...meaning antique pipes so we had no hot water for a couple of days. But the decor and atmosphere and the staff were wonderful. Like a time warp. Another big plus is the free wifi in the lobby. But there is a Cyber cafe a few doors down if you need a computer. The room itself was huge, with tiled bathroom and antique bathtub. Not to worry, the toiled flushed just fine. Everything was tidy and clean...just really old. The breakfast was a huge buffet of both western and SL dishes. Plenty of fruits and beverages. Be adventurous and try the string noodles with coconut topping. Yum! Also, I've never tasted bananas as good as those in SL. Having read some of the negative reviews, the 4 nights at Queen's turned out to be a lot better than I had expected. I would stay here again.

Room Tip: Ask for a room with a view of the lake. If you're just above the lobby, you can get wifi without...
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank werrible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 January 2012

...into a little bit of Kandy's colonial past.... Worryingly it appears a lot of the rooms and decor may not have been touched since the British hung up their white linen suits and left...

Reminiscent of a set from one of Agatha Christie's more exotic Miss Marple adventures, the Queen's Hotel has a certain loveable charm but isn't up to the standards of many of the other lakeside hotels in the city.

Reasonable value for money but you would be well advised to find somewhere to eat out (like Pizza Hut across the road) as the service leaves a little to the imagination.

Small but relatively comfortable rooms, an OK looking pool. But be prepared to hear every going on in your corridor - and above - and below until every one has gone to sleep for the night.

The travel office and tours guy in reception is helpful but expect to play a third more than the drivers and guides outside for little extra in the way of service.

Having been quite excited about the Queen's Hotel and Kandy in general we were left feeling a little under-awed.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adamnewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 January 2012

The best advice I can give is to strongly recommend that you do not stay at this hotel. There were so many problems experienced at this hotel it was crazy! The hotel is very old and I doubt if anything has been upgrade in over thirty years. While it is centrally located, it is ridiculously noisy. If you do end up staying here (care of hopeless travel agents that think tourists will like the 'old style' hotel), request a room overlooking the pool. The food was terrible with breakfast particularly poor. We ended up down the street at one the bake houses for something semi decent to eat. We also had the misfortune to spend new year's eve at the hotel as it was apparently included in our rate ( without our knowledge) and there was no where else to eat in the hotel. They forgot to organise sufficient wine and it ran out after the first bottle! Many other stories of the shoddy NY service. Food poor, rooms very poor, bathrooms old and dirty, pool area could be nice but very old with only three lounge chairs that were so old they left white flaking plastic on me. Bar area old, dirty and with poor selection of basic drinks. The wireless Internet only worked in the lobby and was slow......I could go on and on and on! On last day watched as an older women slipped and rolled down a full flight of stairs! Staff reaction was slow.... Overall staff were very very poor. Not responsive to any issues raised and even seemed proud of their old hotel. " It is original madam!". Can picture Basil Fawlty here and there were lots of Manuel's!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TOH2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queens Hotel Kandy

Property: Queens Hotel Kandy
Address: Dalada Street | Central, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 54 Hotels in Kandy
Price Range (Based on Average Rates): £
Hotel Class:3 star — Queens Hotel Kandy 3*
Number of rooms: 100
Official Description (provided by the hotel):
WELCOME TO QUEEN'S HOTEL One of Sri Lanka's iconic historic hotels, Queen's Hotel, situated in the heart of Kandy, faces the beautiful splendid surroundings alongside the Kandy Lake. With a history of over 160 years The Queen's Hotel is a 90 room British Colonial style luxury hotel. This former Governor's residence is one of the oldest hotels in Sri Lanka which is managed by the Ceylon Hotels Corporation. What's momentous about Queen's Hotel is that it is situated in Kandy, where the world prominent "Temple of the Tooth Relic of Lord Buddha" is. Every country has its pageants and festivals and so does Kandy which has the world famous "Kandy Esala Perahera Pageant" which is held annually. This pageant proceeds along side the Queen's Hotel's East & West wings, providing the most magnificent viewing facilities for the guests who patronize the hotel. ... more   less 
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