We booked this hotel, but when we came to the reception, there was no record of our booking. The reservation staff had not checked their mails for days! When we finally managed to check in - we got room 335. The room was extremely small with a rollaway bed. When we asked if there are higher category rooms, they front office informed us, that all room categories are the same.
The next morning, as we were leaving our rooms, we saw some rooms being cleaned, and they were so spacious, compared to ours! When we checked with the reception, they said the prices are the same, but each room is a different size.
In our experience, BAD HOTEL STAFF and even though it has a good location. the level of bad service and the fact that we got a room so small, for the same price as the spacious rooms, is shocking! Turns out other guests are not aware of this. NOT RECOMMENDED.
- Official Description (provided by the hotel):
- WELCOME TO QUEEN'S HOTEL One of Sri Lanka's iconic historic hotels, Queen's Hotel, situated in the heart of Kandy, faces the beautiful splendid surroundings alongside the Kandy Lake. With a history of over 160 years The Queen's Hotel is a 90 room British Colonial style luxury hotel. This former Governor's residence is one of the oldest hotels in Sri Lanka which is managed by the Ceylon Hotels Corporation. What's momentous about Queen's Hotel is that it is situated in Kandy, where the world prominent "Temple of the Tooth Relic of Lord Buddha" is. Every country has its pageants and festivals and so does Kandy which has the world famous "Kandy Esala Perahera Pageant" which is held annually. This pageant proceeds along side the Queen's Hotel's East & West wings, providing the most magnificent viewing facilities for the guests who patronize the hotel. ... more less
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