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“Grand old place”
Review of Queens Hotel Kandy

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Queens Hotel Kandy
Ranked #31 of 56 Hotels in Kandy
Reviewed 28 February 2014

In terms of historical value and the location of this hotel, it is really good. When you enter the lobby you feel the grandeur of the olden days. Hotel staff is courteous and helpful with good service. We were in a group of 30+1 tourists and I was triple-sharing a room with my parents. The lake view is really good especially in the morning and good to take a walk. The tooth temple is also at a walking distance as well as the Kandyan cultural centre. The dining hall is spacious and the dinner and breakfast buffet fare was quite good. The elevator facility is available only in 1 wing of the hotel, so it is cumbersome to carry one's baggage and have to depend on the hotel staff if your room is on higher floor in the other wing. Then the walk to your room too is more through a long corridor. The rooms are quite big and look bit empty. Even the room numbers seemed to be haphazardly placed and difficult to find on our own. There was also some problem with water in the showers - it came in spurts and bursts. But my own nightmare started when I went to sleep. After about 45 min to an hour, I felt itching over my arms and neck. Putting on the light I saw quite a few bed bugs on my pillow. Mine was the extra bed due to triple-sharing. At around 12 midnight, we called the hotel reception & they promptly came. They took away the cot, mattress and all. They said there was no other spare room in the hotel to shift to and got me another cot, etc. The new bedsheet that they had put was slightly damp. Worst was when I tried to sleep again after all the changeover, again I felt and saw another bed bug on this new pillow. Somehow the night was over with bits of disturbed sleep. For me, I felt the old hotel had equally old furnishings and setup.

Room Tip: Choose rooms on the wing where elevator is available to avoid long walks to your room.
  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jyoti_Bhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 - 444 of 1,073 reviews

Reviewed 26 February 2014

We ended up here when then travel agent messed up our booking. It was just dreadful. It looks ok from the outside but is in dire need of renovation.
Unfortunately our rooms were on the 2nd floor overlooking the main road and the buses and tuk tuks started at 5am.
The pool was depressing. We had to go down a rickety fire escape to get there.
We had a connecting room, though not one which connected with our kids' room. the connecting door didn't shut properly and you could see light through the gap.
The buffet was dreadful. No real choice and an empty restaurant. Breakfast was no better.
We felt the staff did what they could, but it didn't really help.

  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank F H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 26 February 2014

Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Don't let your tour guides put you into a "luxury" tourist hotel just because they get better commissions at those. They are all well out of the centre of Kandy and the slow traffic means it takes ages to get to the sights. However, the Queens hotel is right across the road from the entrance of the Temple of the tooth and only a short walk away from the other things of interest to the tourist.

It is also significantly less expensive than the regular tourist hotels and the staff are good.

The rooms are acceptable with efficient air conditioning. The breakfast is good and, on the day we were there, was interesting because of the robed monks and white clad Japanese pilgrims to the temple if the Tooth.

Room Tip: Ask for one from where you can see the lake or Temple. These are at the front at the right hand side...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 25 February 2014

Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment us on Trip Adviser and your comment is highly appreciated by our management in advance.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

This hotel is in a wonderful location but it has it's problems. The staff are either not trained or can't be bothered. The service was very poor and the food not very good. The hotel is centrally placed in the centre Kandy and is ideal for visits to the Temple of the Tooth and the Botanical Gardens which are well worth a visit if you are prepared to put up with the hotel.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank President292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 25 February 2014

Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

I chose this hotel because it is just in front on the temple and very central. Also the cost was fair and in Kandy I would not spend too much time inside the hotel so thought it was a good idea. Also the hotel has history. That said, as a solo traveler I did not enjoy my sleep experience. The hotel is super old, the room is giant and you can hear any noise from outside. I had to call reception to ask my neighbor to make silence at 1am. ( Well, non polite people is not the hotels fault).
The hotel is huge and my room was super far from reception and walking during the evening alone was a creepy experience. All is quite and you hear steps and a staff appears from nowhere. Scary.
After all, breakfast was nice and food at the restaurant is nice and in a fair price. Also you have all around the corner such as bank, mall, groceries, etc. A tuk tuk can take you around and also if you need to book a car to take you to your new destination you can find small agencies near the hotel. The staff was cool especially in the bar and restaurant, the ones in the receptions can improve their attention to the client. The swimming pool is nice.
So overall not a bad hotel but definitely not the one for me, at least not when I am travelling alone. Maybe the hotel should consider putting solo travelers a bit closer to reception so they feel safer. ;)

Room Tip: Ask for a room close to reception and the lift/stairs
  • Stayed: October 2013, travelled solo
    • Value
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Thank Thelma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 25 February 2014

Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Maybe there are some modernized rooms but we didn't get one. We had a standard room - a huge, quiet room but very dark and gloomy with plumbing from the 1950's, we eventually worked out the hot and cold bath taps were reversed but I nearly burnt my hand trying to turn the hot tap off as scalding water was leaking out round the tap. Probably a good idea to ask to look at a couple of rooms and then choose - the West wing is miles from reception and all unmodernised I reckon.
We also had water pouring thro' our ceiling at 4am, we rang reception and were then awake for hours, no one came and no apology. They seem to have loads of guests and don't care.
The pool and garden are a wonderful refuge from the mania outside and make this hotel worth staying in. We had one buffet meal which was OK but you wouldn't want it more than one night. Service in the pool area is haphazard, we waited 1hr for club sandwich which was horrid.
We'd had a problem with a train strike and went to travel desk - he's only interested in selling tours and taxis, v unhelpful but reception desk got us the phone number. Some very nice staff, particularly the chap who cleaned our room, we had a lovely elephant made out of a towel sitting on our bed!

Room Tip: Ask to look and choose if you can!
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 25 February 2014

Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

Centrally Located Hotel Just opposite of Temple of tooth Kandy Sacred and Living Cultural City of Sri Lanka
Hotel still have the Old charm. staff are dress in old fashion uniforms you would feel that you are in 18th Century. Must visit when in Kandy, Rooms are equiped with all modern amenity and luxury I have stayed in this hotel in two occasions , Lovely pool adjoining the bar . relay enjoyed the cool beer while plunged my self in the pool .

Room Tip: Select a room facing the Temple
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peepi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded 25 February 2014

Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment us on Trip Adviser and your comment is highly appreciated by our management in advance.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queens Hotel Kandy

Address: No. 4 Dalada Veediya | No. 4 Dalada Veediya, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #31 of 56 Hotels in Kandy
Price Range: £47 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Queens Hotel Kandy 3*
Number of rooms: 100
Official Description (provided by the hotel):
WELCOME TO QUEEN'S HOTEL One of Sri Lanka's iconic historic hotels, Queen's Hotel, situated in the heart of Kandy, faces the beautiful splendid surroundings alongside the Kandy Lake. With a history of over 160 years The Queen's Hotel is a 90 room British Colonial style luxury hotel. This former Governor's residence is one of the oldest hotels in Sri Lanka which is managed by the Ceylon Hotels Corporation. What's momentous about Queen's Hotel is that it is situated in Kandy, where the world prominent "Temple of the Tooth Relic of Lord Buddha" is. Every country has its pageants and festivals and so does Kandy which has the world famous "Kandy Esala Perahera Pageant" which is held annually. This pageant proceeds along side the Queen's Hotel's East & West wings, providing the most magnificent viewing facilities for the guests who patronize the hotel. ... more   less 
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