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Reviewed 9 October 2017

I visited the hotel with my friend for afternoon tea. We were ignored on entering the hotel and had to ask a member of staff. Sorry no afternoon tea but you can order a cup of tea !
We went into the bar area and asked for tea and cake, victoria sponge or chocolate, we asked for one of each.. they then brought two chocolate. total let down , we drank our tea and walked out.

  • Stayed: September 2017, travelled with friends
    • Cleanliness
    • Service
Thank WoodheadManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Manager at Queens Hotel Kandy, responded to this reviewResponded 30 October 2017

Thank you very much for your valuable feedback and we are extremely sorry for any inconveniences and bitter experiences you have had during the stay at our hotel. As you suggested we will look into the problems in the service areas specially in the restaurant. We apologize once again for the inconvenience and will make sure your next stay at our hotel would be very pleasant.

Thank you & regards,
Kumara Adikari, Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Queens Hotel in Kandy is 175 years old hotel in heart of Kandy. Location is central and as I am from Pakistan the interiors will attract more of foreigners then the neighbourhood countryman. It was economical as compared to other hotel amd best thing they give free drivers quaters so that saves you alot. Other than that hotel management could be better lots of places they should improve and investment is required in many places. If you are looking for a luxurious place to stay or a newly built hotel the place is not for you. I enjoyed the stay.

Stayed: October 2017, travelled as a couple
Thank Hammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Manager at Queens Hotel Kandy, responded to this reviewResponded 30 October 2017

Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at our hotel. Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Regards,

Kumara Adikari
Resident Manager.

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Reviewed 5 October 2017

Grand hotel, requiring some updating, in a great location. Rooms and bedding were adequate, bathroom a little grubby. The buffet breakfast was excellent and the staff very well trained and helpful. The Royce tour desk in the hotel foyer was also very helpful. Thanks

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Chookens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Manager at Queens Hotel Kandy, responded to this reviewResponded 30 October 2017

Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at our hotel. Your comment is noted, and also will pass your kind regards to our food service team. Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Regards,

Kumara Adikari
Resident Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

Very nice and quite atmosphere. The staff service is superb. A tourist destination. Good hospitality from the staff. Food is really good in condition and healthy. Also a large variety of food is available to eat according to the preference and food is really tasty.

Stayed: October 2017, travelled as a couple
Thank Sonali_Abeysinghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Q, Manager at Queens Hotel Kandy, responded to this reviewResponded 30 October 2017

Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at Queens hotel,Kandy. We will pass your kind regards to our Executive Chef. Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Regards,

Kumara Adikari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

The foyer, dining room, bar and pool, as well as the lifts are grand and beautifully decorated, exuding old world grace and charm. The rooms are a little more basic but comfortable, clean and air conditioned. The location of Queen's Hotel is superb. We found the staff friendly and attentive. This hotel was great value for money and a lovely step back in time.

Room Tip: Maybe spend a little more money for a suite, we had a basic room which was fine but the suites looked sumptuous and were not much more
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Nene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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