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“Living on clouds”

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The Swiss Residence
Ranked #44 of 54 Hotels in Kandy
Melbourne, Australia
Level 5 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Living on clouds”
Reviewed 28 August 2012 via mobile

We stayed for 3 nights at this hotel last week. Our room was on the third floor. I don't know about the other floors but our room was extremely quiet. It was so serene that we could even hear the breeze. Plus,every evening the monk prays in the nearby temple and we could hear his soothing voice.

Pros: amazing scenic views. Beautiful pool area. Good breakfast, lunch and dinner menu. Very hospitable staff.
Cons: there are no safe in the room for safe keeping me items. Charged facility is available in lobby. Internet is not free. Charges are minimal but the wi-fi signals are not too good. Plus, the speed is similar to that of a dial up.

It was a ten minute downward walk to the city center. But don't try to walk back. Its too steep. the tuk tuk driver took 300 LKR from city center to hotel.
When visiting this area you should generally beware of monkeys and mosquitoes. Monkeys can enter your room and steal stuff if you aren't careful. Mosquitoes can be a problem, so use a mosquito net or simply don't open the windows after sunset.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aneera S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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280 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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Skanor, Sweden
Level 6 Contributor
166 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 24 August 2012

This was a true disappointment, the rooms small, the AC and bathrooms in poor state and the bed a nightmare. It is a hotel in many ways beyond repair. They need to totally refurbish it. The food is stale and uninteresting even though they have understood that different cultures need different food. The staff is friendly. The air was nice due to high elevation.

Room Tip: I would not book this hotel again
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bitte_von
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kandy hotels

Milan, Italy
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 July 2012

I stayed at the Swiss Residence for 4 nights; the first night I arrived very late in the evening and I found sandwiches in my room for calming dowm my hunger (much appreciated!)
The rooms are not big, but they are clean; I also had a small terrace where I could stay during the evening with a beautiful view.
The bathroom is very small; I found a small dead beetle during one of the nights that did not impress me that much. It is something you might expect if the hotel is surrounded by nature.
I had to stress out the necessity to change towels since these were really dirty after 2 days.

The swimming pool area is very nice, good exposure to the sun and service is great.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lalau81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 July 2012

had gone along with my wife to celebrate our wedding anniversary, which turned out to be a horrendous experience.

The hotel elevator is on the first floor, need to climb the stairs, furthemore, the entire hotel had a particular stink of the oil in which they cook,... also they were serving stale breads for the breakfast or even if one would call for breadbutter the breads were stale.

The stink made my wife feel very uncomfortable and she started vomitting.

Since her health was down we called for Bread and Butter, and the answer was that butter was out of stock.

we had to make atleast 10 calls to the housekeeping for a single blanket.

one needs to check all the ratings before goin to such an horrendous expeirence of lifetime!!!!

Room Tip: horendous rooms very noisy corridors,..
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Teamglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 May 2012 via mobile

1. HOTEL: Hotel is outdated with outdated decor, dark, basic room, shower base stained I wore my thongs to take a shower. The shower head broke while I was taking a shower. The hall outside the rooms echoes to amplify any noise, so no decent sleep ins!

2. LOCATION: Situated out of town, we needed to get a tuc-tuc in each time, but this was no real problem. The benefit was the great views while having breakfast or a shower!

3. STAFF: The staff were fantastic, providing great friendly service, and going out of their way to help us wherever possible.

4. FOOD: The A' La Carte menu food was terrible, but we found the buffet to be quite good. However the buffet is on the expensive side.

5. PRICE: The price was reasonable, not too expensive, but then the accommodation wasn't high class.

6. AMMENITIES: Pool is available, but we didn't use it. Internet is available, at a charge per half hour. This price structure isn't great, as the speed is very slow and we spent most of the paid time waiting for pages to load. Air con works fine.

SUMMERY: Resonably clean hotel and an okay place to stay if you can put up with the drab decor. A big disadvantage is the noise echoing into the rooms, we heard doors closing, people talking, kids shouting, alarms, etc all morning.

The friendly staff gave this place a couple of bonus points, but although we have stayed in worse hotels we would not recommend it.

Stayed May 2012, travelled as a couple
Helpful?
Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 March 2012

Very badly maintained hotel. Poor furniture, tasteless.
Breakfast terrible.

  • Stayed March 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Els M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 February 2012

The first impression of the Swiss Residence is that you have to climb a
steep hill to get into the lobby. Once that is accomplished, you have to
climb up one flight of stairs to get to the lift, so this is not a
hotel for the tired, weak or physically challenged. Apart from that, the
hotel offers great views over Kandy, has a pretty pool and serves good
food. It has an old-fashioned feel to it that we liked.

Since the hotel is popular with Sri Lankans for weddings and other
parties, it may be noisy at weekends. We only heard the barking hounds
of the Kandy police some way below us.

The hotel really looks like the photos on its webpage. (Do not confuse it with the Swiss Hotel, Kandy, which is down on the lake.)

Room Tip: There are definitely better and worse rooms (as one can see from the reviews). Ask for a refurbish...
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hjmZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swiss Residence

Property: The Swiss Residence
Address: No. 23 Bahirawakanda, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#12 Luxury Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Swiss Residence 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the World Heritage City - Kandy, The Swiss Residence is more a home than a hotel. Known for our warm and personalized service, you will be greeted and made to feel right at home, from the moment you set foot here. Placed amongst the luscious rain forests in the hills of this calm & peaceful city, The Swiss Residence, though placed in the heart of the city, is the perfect spot for those looking for a place to simply relax and enjoy solitude, forgetting the burdens of urban life even for a moment. Created with a rich mixture of Kandyan and Swiss architecture, The Swiss Residence consists of 40 cozy, well furnished rooms, with spectacular views of the surrounding mist covered hills in one direction, as well as the sun touched busy streets of the city seen below in the other direction. ... more   less 
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Also Known As:
Swiss Residence Kandy

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