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“OK stay”

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The Swiss Residence
Ranked #45 of 55 Hotels in Kandy
Hong Kong
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“OK stay”
Reviewed 16 April 2013

This was a one night stay on a road trip around Sri Lanka and was more upmarket than some to the other accommodation. Arrived late and only and a buffet option which we did not feel like. However the meal was good and the curries and vegetarian options were very good. Power failure led AC to fail during the night but otherwise room was good and bathroom clean with good shower.

  • Stayed April 2013, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank Toby J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 April 2013 via mobile

Happen to go to swiss residence for dinner since we had friends staying there. We ordered a la carte from the 2nd floor bar. Took the waiter quite sometime to find the menu and he kept outsourcing it to another person to find the menu. Once we got the menu card and placed the order we were waiting for the food for quite sometime even then they brought only one and forgot the rest we had to attract a waiter again to find the rest. Also the one and only elevator was out of order and the guests need to use the stairway on the date we visited this hotel.
I find the service to be very poor and staff is untrained. If that was the service I can't even imagine the service you get if you stay at this pace. This hotel had much better service few years back sadly it's not the case now.

Stayed April 2013
Helpful?
Thank Ramalp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kandy hotels

Dehiwala-Mount Lavinia, Sri Lanka
Level 6 Contributor
142 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 10 March 2013

We were there for a wedding ceremony which was held on 07.03.2013. On the previous night I went with my wife to kandy not knowing that all the hotels in Kandy was full. When I called Swiss Residence they had employed good reception team as they were full on this night but they went out of their way to help us to find accommodation to stay overnight as they were also full on this night.
Next day we came to Swiss Residence for the function and this was situated on a top of a hill & it is a 5 story building situated in a beautiful surrounding. The hotel is a beautifully constructed comfortable classy hotel. Clean swimming pool, large reception with a very friendly staff. The food was very testy. The Food & Beverage staff is very polite & very friendly service personal.
If you are planning to visit Kandy, don’t miss to visit Swiss Residence at least for a meal.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Manoj A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chennai
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 February 2013

A great looking hotel no doubt.Rooms were ok.But what was a let down was the food & service.They served us soft drinks along with the food which was included in our package but later asked us to pay. This was the mistake of the waiter for not informing but they were very adamant in demanding he payment.So check with them if its included in the package.

  • Stayed February 2013, travelled with family
    • Value
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Helpful?
1 Thank DRPChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartford, United Kingdom
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 February 2013

The only thing that this Hotel hs going for it is the View, the room we had was poor, the restaurant was awful, the bar seedy - our experience was somewhat soured by the fact that the air conditioning wasn't working when we returned to our room after an evening out, I was told that there weren't any other rooms available so they had to fix it - four different handy men later and it was fixed but dripping! I demanded that they would not leave us with a towel on the floor but complete the repair - eventually they did! The room was shabby, the bathroom ancient and without a mosquito net over the window. Our evening meal was poor with hardly any choice and when I bottle of warm white wine appeared I sent it back. If you arrange a trip to Kandy - arrange the hotel yourself!

Room Tip: Go to another Hotel!
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  • Stayed December 2012, travelled as a couple
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Helpful?
2 Thank Ralph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 January 2013

I felt like I was taken back in time when I entered the hotel, which I did not mind. The hotel was evidently very old, but would have been a good one had it been properly maintained. The staff were all very friendly, but below are the unconstructive "concerns" of the hotel:

---room was very dusty, an anti-histamine would be handy
---you have to pay a certain amount for 30-minute-wifi-connection, which must not be availed if not urgent since the connection was very very poor

We have requested to be transferred to another room as I have started to sneeze immediately after entering the room. The staff were very pleasant and immediately moved us to a deluxe room which was much better.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank DyAngelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2013

One can see that the hotel was once a beautiful hotel. Unfortunately, there didn't seem to be anything or very little done to maintain the hotel. Even the 3 stars they claim to be is undeserved. The room was barely furnished and whatever furniture they had have seen better days. The bathroom is just about serviceable and why would anyone install a shower curtain that in the middle of the bath tub is perplexing. Food was basic and don't order ala carte, the kitchen is extremely slow and disorganised. My order of a curry combo (taken from the buffet) too 40 minutes to get to the table.

One plus point is that the staff were friendly and try to please in spite of the challenges of the hotel.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoyLai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swiss Residence

Property: The Swiss Residence
Address: No. 23 Bahirawakanda, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#12 Luxury Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Swiss Residence 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the World Heritage City - Kandy, The Swiss Residence is more a home than a hotel. Known for our warm and personalized service, you will be greeted and made to feel right at home, from the moment you set foot here. Placed amongst the luscious rain forests in the hills of this calm & peaceful city, The Swiss Residence, though placed in the heart of the city, is the perfect spot for those looking for a place to simply relax and enjoy solitude, forgetting the burdens of urban life even for a moment. Created with a rich mixture of Kandyan and Swiss architecture, The Swiss Residence consists of 40 cozy, well furnished rooms, with spectacular views of the surrounding mist covered hills in one direction, as well as the sun touched busy streets of the city seen below in the other direction. ... more   less 
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Also Known As:
Swiss Residence Kandy

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