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“Covers all Extremes”

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The Swiss Residence
Ranked #44 of 54 Hotels in Kandy
Kangaroo Island, Australia
Level 6 Contributor
212 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
“Covers all Extremes”
Reviewed 31 August 2013

This hotels offers from the sublime to the ridiculous. The Royal Suite has 360 degree views of Kandy and surrounding mountain peaks with eye level views of the monolithic Buddha overshadowing the superb Tooth Temple. The first level refurbished rooms (ask for 105 or 106) are small but chic and not much of a view. The rest of the hotels rooms are sad, dark and very tired though if you are feeling positive, you might enjoy the "retro" experience they offer. They do have quite lovely views and balconies. Overall the hotel is well-positioned, quiet and set among greenery with really lovely views and away from the absolute mayhem of downtown Kandy - which is a frenzy of human and vehicular chaos. The bus and tuk tuk rides are positively terrifying. But it is the adrenaline rush that places like this inspire that staid old home just doesn't do for you!! Now breakfast was a grand affair on the first day - who were they impressing? Me? They succeeded. The Dosai were the best ever and then there was all other cuisines as well. Three meals in one. Day 2 on the other hand was a drab offering of next to nothing on the a la carte. I was told there were not enough guests to have the buffet. Now the staff - the grimmest looks to the most angelic. It was an interesting place all round. Overall as elsewhere, the people were just lovely and could not do enough with what they had to please. Problem with room changes - could not get TV cable reception - as with previous place, the story is something about satellite connectivity. Some of us just cannot do without good viewing from the bed to relax after a day of touristing.

Room Tip: 105, 106 standard refurbished or third floor old rooms deluxe with bath - go for corner rooms and if...
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank NibbanAh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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280 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (48)
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Dubai, Dubai, United Arab Emirates
Level 6 Contributor
240 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 16 August 2013

The hotel is in a good location and the amenities are good enough. Breakfast was good too. The view from the room we got was wonderful :) over a good experience. Room was clean and spacious. And washrooms clean enough :)

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Chithra U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subang Jaya, Selangor, Malaysia
Level 4 Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 14 August 2013

It was a long journey after visiting Sirigiya Rock Fortress, Dambulla Cave Temple, Spice Garden & a Cultural Show. We were welcomed by smiling faces ... the warm hospitality of Sri Lankans. Room No : 103. We had one floor to be taken by steps and then we had the elevator to take us to our room. Room was clean though it had an aged look. Basic furniture provided with a comfy bed n clean sheets. Towels were clean too. TV was a 'dinasaur'...the old fashioned tv. Shower was excellent.. (hot & cold). Breakfast was a combination of both western n local...quite a variety. There was a little bar at the corner of the first floor with some live band serenading melodic tunes. We ordered margarita to be sent to our room and we had some wine too to celebrate our successful trip to Sri Lanka! Room service was fast. We were attended to quickly. Check-in & check-out was smooth...with no delays/waiting. While you are in Kandy, do go to Helga's Follly...a unique & mystical ambience...a place to bring back the memories of the yesteryears of the Frank Sinatra era or the series called The Frankestein Family. You need to make a reservation before hand if you intend to have your meal at Helga's. A unique place with unique decor. Our trip was planned by Miraculous Travel House. Do contact Sharon. Our guide/driver was Mr. Gayan (+94722590904)

Room Tip: Higher floor rooms have a better view.
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  • Stayed August 2013, travelled with friends
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Helpful?
Thank BalvirBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level 6 Contributor
483 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 356 helpful votes
Reviewed 28 July 2013

Normal hotel. The food for breakfast was ok. I think the price was a little high. Room was clean and comfortable but had an old European style. Only problem was they charged my credit card even though i was told i would pay for the hotel in cash. I was not to pleased about this. Overall nice stay and about a 20 min walk into town.

Stayed July 2013, travelled solo
Helpful?
Thank PresPJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2013

Rooms are comfortable, however we had a leaking ac which was sorted out efficiently by the manager and we were given another room. Room Service staff tried to sell us the buffet when we wanted to order ala-carte however finally managed to bring the food that was ordered. Food was ok. This was the only hotel on our trip that charged for Wi-Fi.
Since we were in Kandy only for a day, the stay was decent.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dhipesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2013

> Comfortable rooms with floor carpets,
> steaming hot water showers & clean bath rooms
> a cozy place with a carrom board/dart to play , a fire place to sit by.
> a 10 min drive to the central market place in kandy make this hotel convenient.
however,
> lack of manpower = lack of services and delay (although they managed to serve us)
> They kept serving cold food (it was cold outside, and they couldnt warm it up)
> Table service took very long
> No pool/ outside courtyards or gardens or balconies to enjoy the view. (all our rooms saw the rooms of houses/slums)

We did see many many hill top hotels with better infrastructure, and should have done more research.
Although we dont regret staying here....

Room Tip: Theres only one floor above the reception. I dont think any room has a balcony and a great valley vi...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level 3 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2013

As said in the title its just another Mediocre hotel with basic facilities.

Rooms and toilets are kept neat but nothing great about the hotel nor their service.

Staff and Reception are not that tourist friendly. They just reply coz they have to and not because they want to.

Swimming pool is ok. But beware you are not supposed to wear Swim suit until you jump in the pool... this is what one of their receptionists told me. Weird huh...

View from hotel balcony is awesome... You can see the whole of Kandy. This is the only reason why I might suggest you to take this hotel and not for anything rest they offer.

Food is again mediocre quality. But they give amazing spread in Fruits. Must try fruit is Rambutan, it's awesome.

Room Tip: there are no fitness centre nor spa. Rooms cannot be chosen. You have to take what they give. But ev...
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  • Stayed April 2013, travelled as a couple
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Helpful?
Thank varunbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swiss Residence

Property: The Swiss Residence
Address: No. 23 Bahirawakanda, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#12 Luxury Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Swiss Residence 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the World Heritage City - Kandy, The Swiss Residence is more a home than a hotel. Known for our warm and personalized service, you will be greeted and made to feel right at home, from the moment you set foot here. Placed amongst the luscious rain forests in the hills of this calm & peaceful city, The Swiss Residence, though placed in the heart of the city, is the perfect spot for those looking for a place to simply relax and enjoy solitude, forgetting the burdens of urban life even for a moment. Created with a rich mixture of Kandyan and Swiss architecture, The Swiss Residence consists of 40 cozy, well furnished rooms, with spectacular views of the surrounding mist covered hills in one direction, as well as the sun touched busy streets of the city seen below in the other direction. ... more   less 
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Also Known As:
Swiss Residence Kandy

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