Thilanka Hotel is within walking distance from the Temple of the Sacred Tooth Relic of Lord Buddha. We had a very nice and spacious corner room with large comfortable bed and windows on both sides, with nice views. However we had to change lift at level 3 to get to our room. The first lift was very small and old, with collapsible grille door.
There were monkeys outside the rooms and we were warned to keep the windows closed. We had a very pleasant dinner at the hotel, with 4 musicians singers going around the tables to entertain the diners.
However our stay at the hotel was marred by poor service during our buffet breakfast. The waiters brought coffee and tea but there were no cups at our table and no spare cups in the dining area. I asked the waiters 3 times for cups. Each time the waiter promised to bring the cups but never did. Finally I walked to the small room, where coffee and tea were prepared, to get our cups. There were 5 waiters there, chit-chatting. There was no supervisor there or in the dining area.
I complained to the duty manager at the reception desk. He paid little attention to my complaint until I said that I would complain.
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- Also Known As:
- Thilanka Hotel Kandy