We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Art deco bungalow with stunning views.”
Review of Castle Hill

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Castle Hill
Ranked #52 of 56 Hotels in Kandy
Reviewed 2 December 2013

This is the second time I have stayed at Castle hill the first being 6 years ago. I don't think much has changed except the price which has doubled . You stay here for the location,gardens and art deco lounge -all wonderful and the view over Kandy is stunning .The rooms are large but could do with a lick of paint and some dusting would not go amiss.Hot showers were fine. Breakfast was good eggs cooked to choice fruit etc.There is a small library .The staff were very friendly and helpful. My overriding memory is sitting on the terrace drinking tea taking in the view after a dusty squashed 6 hour bus journey from the north- BLISS.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Farida P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (105)
There are newer reviews for Castle Hill
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

23 - 29 of 105 reviews

Reviewed 19 November 2013

A breath taking view! Best location ever! The place is very warm & cosy. Had a great, pleasant, relaxing stay. Super service. The rooms are huge & very clean. The food was brilliant. The staff was very hospitable. The owner/manager was friendly. All facilities were provided. We are satisfied & happy customers. We just loved our stay @ Castle Hill. No complains at all. Hoping to come back soon! Can’t wait to go back there again! Looking forward for our next stay. We highly recommend it.

Room Tip: All the rooms are good.
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sudantha2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

Amazing view of Kandy from the house, even the location is great but I had one of the worse experience ever. For a person who is never fussy and easy going, this place took tolerance to the next level. Was told hot water would take 10 minutes...then 30 minutes and I waited 2 hours and still no hot water. Owner/manager was out of the country, rang her to politely ask her is it was possible if I used another bathroom to shower (wasn't even asking to change rooms!) as there was no one there. All I got was her getting defensive and telling me everything was fine and I didn't know what I was doing. Like I'm not a child, I gave it 3 hours in total and if there is still not hot water, from the previous night than there is something wrong with the system. The staff was sweet enough to get to a portable cabin with running hot water.

Another thing that was out of place was things going bump in the night. I was a solo traveler so I noticed a few things a miss when I checked in. The tap in the bathroom went on in the middle of the night... the fan speed kept changing...and a few things just didn't seem where I'd left them.

This place was over priced for what it is, and for the little freak incident, I'm will not recommend this place to anyone...also the power goes off!

  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Roshy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

My family and I stayed for two days at this property during the 2013 Kandy Esara Perahera. Castle Hill's location is very good and it has excellent views of Kandy downtown / Tooth Temple from its garden. I tis located fifteen minutes downhill to Kandy's city center. Midway - you will walk in front of one of the kandian dancers "theater" / showplaces. Old atmosphere? achieved by this guesthouse. Having said that, it is a poorly maintained B&B, and its management has no notion of cleanness (see attached images of room no.3's bathroom) and customer service. We did not have any problem with the property "smelling its age" (even expected this nice feature), but we certainly had issues with its smell reflecting lack of cleaning. The breakfast is very poor, and although scheduled twice for an specific time, it was never ready in time and we always had to wait for 30+ minutes for it to be served ... . Finally, we booked a room with TV, and upon arrival we found out that rooms at Castle Hill do not have TVs. On a positive note: wireless internet access is in relative terms not bad from a speed standpoint. IMPORTANT: although when asked they Castle Hill does not provide neither accommodation nor food for your driver. That means that you would eventually need to cover this as extra costs. Overall, we consider that this guesthouse is somehow overpriced considering what they offer in term of property features AND service.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sergio K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013 via mobile

We spent two nights in the castle hill villa. We felt kinda lost when we checked in because the manager was not there and we could not figure out who was in charge instead. The staff did not really seem to care.

The room was huge but not nice at all. The furniture is old and smells even older. They try to hide that bad smell but they don't succeed.

The hallway reminds more of a museum than a hotel or guesthouse. The breakfast is served at the big table in the living room. They didn't ask what we would like, so we got some fruits and toasts. The fruits were okay but there was a dark hair on the butter and the marmalade was inedible.

We wouldn't go there again because furthermore it was too expensive. The marvellous view of the tooth temple and the lake isn't worth it.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank holymacaroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

Our stay at the Castle Hill Guest House was unfortunately one whole terrible experience.
We arrived with the train in Kandy and took a Tuk Tuk to the Guesthouse.
Upon arriving the view from the Guesthouse was beautiful and the house from the outside looked very appealing.
But it went downhill from there. A man who worked in the garden greeted us and asked us to have a seat in the lobby. The furniture in the lobby is from the 1950s which I didn't mind but it smelled old and musky and we had black feet as the floor was not clean.
The manager was not present and the man from the garden was clearly not up to the task of managing a guest house. He brought us to our room which was really huge and had the same old and musky smell as the lobby. The bathroom was not clean and I complained about the smell and the lack of cleanliness. He then used a spray can of air freshener and left without a word. We had planned to stay there for 2 nights but we did not feel welcome there at all so we talked to the employee and asked him if it was ok if we left one day earlier.
He immediately said it was no problem. 5 minutes later he came back and told us that he just talked to the manager and that we have to pay for both nights as we already signed in for 2 nights.
We weren't happy about that and I told him that he told me otherwise before but he just said he is only a servant and cannot decide things like that. I asked him to get the manager on the phone but he told me that this was not possible. I then asked him to organize a driver for the next morning to pick us up and drive us to Sigiria.
He left the room again to organize the driver and came back and told us that he has a driver but we have to pay the driver in advance. At this point I had experienced enough terrible customer service for one day and I demanded to talk to the manager but he refused to let me talk to her. My wife and I had the impression that this place tried to rip us off so we decided to leave the place immediately. The staff member insisted that we pay for both nights although we only spent a total of 30 minutes in the Guest House.
I wrote a mail to the Manager and gave her my feedback of our stay at her place and she refused to accept our feedback concerning cleanliness, customer service and the dubious practice of paying a driver in advance.
We had really amazing experiences in Sri Lanka and all accommodations have been welcoming and very pleasant except the Castle Hill Guest House.
There are so many great places to stay in Kandy, stay away from this one!

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ali-olio-aloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

I heard about this place from other travellers in Colombo and what a beautiful place! I couldn't understand why drivers and guides tried to take me elsewhere until a local chap told me that the owner will not pay guides to bring tourists there which is common in Sri Lanka. The guide who took me had one hell of a row with the owner when she would not give him a fat fee! It doesn't make the owner popular with guides and touts but it makes it even cheaper for us.

The house and garden are beautiful and the views breathtaking. The rates are very reasonable and the food is good especially the Sri Lankan breakfast. The owner takes time to make one feel welcome and will offer advice on how not to get ripped off by local "guides". Kandy itself is crawling with rip off merchants so take notice of what the owner says. She regularly has to refuse entry to locals and travellers who want to book rooms 'by the hour' so you will be safe here. I have stayed here with my wife and by myself several times and will do again. Very highly recommended. SMRP

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Oldmanofthewoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kandy hotels
0.3 mi away
Hotel Casamara
Hotel Casamara
#42 of 56 in Kandy
211 reviews
0.2 mi away
Hotel See Kandy
Hotel See Kandy
#49 of 56 in Kandy
61 reviews
1.2 mi away
Kandy Holiday Home
Kandy Holiday Home
#37 of 56 in Kandy
53 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Nature Walk Resort
Nature Walk Resort
#18 of 56 in Kandy
501 reviews
0.5 mi away
Sevana City Hotel
Sevana City Hotel
#4 of 56 in Kandy
709 reviews
0.3 mi away
Sharon Inn
Sharon Inn
#20 of 56 in Kandy
536 reviews
Show Prices
Show Prices
Show Prices

Been to Castle Hill? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Castle Hill

Address: 22 Rajapilla Mawatha, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Free Parking Room Service
Hotel Style:
Ranked #52 of 56 Hotels in Kandy
Price Range: £43 - £44 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Castle Hill reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Castle Hill Kandy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing