We were supposed to stay here for two nights in December. We had booked two rooms, one for the in-laws (a double) and one for us to stay in with the kids (triple). The location is fantastic, and Priyantak the caretaker manager was really sweet and helpful. Although the rooms looked a little dated and there were practically no lights on in the house when we arrived, our first impressions were pretty good.
Unfortunately there are a lot of downsides to the hotel, and I see these are echoed in the other reviews of the place.
When we arrived, we asked to swap rooms as the double room had two separate beds and the triple had a small queen. We figured it made sense to have the kids in their own beds. Priyank asked the owner and she wouldnt allow it. She said if we wanted to do this we would be charged for an extra bed. Nice.
Then we discovered the rest: The sheets, bedlinen and mosquito nets were filthy and smelled as if a hundred other people had slept in them since the last wash. The floors of the house were also so dirty that within 20 minutes the soles of our feet were black and the children were getting black marks all over their clothes. There was no hot water in our room, and the water ran at a trickle. The towels were about 15 years old, the bathrooms were way below standard too. Even our driver mentioned he was surprised we had chosen this location because of it's terrible reputation (or more specifically the manager's bad reputation).
We ended up insisting that our travel agency move us to another hotel for the second night because we didn't get any positive improvement by the following evening. The sad thing is that the manager then ripped apart Priyank and blamed him for everything, when it was he who had honestly done everything he could to help us. He even paid out of his own pocket to get extra fruit for the breakfast for the kids in the morning (why should he have to do that???)
Terrible shame as the place has great potential, if only the owner would actually do something constructive with the place and ensure that it is kept in a suitable condition. We wouldn't have paid more than $10 a night as backpackers, far more than the listed $50 for the triple rooms.
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- Also Known As:
- Castle Hill Kandy