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“Amazing views of the river”

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Cinnamon Citadel Kandy
Ranked #5 of 53 Hotels in Kandy
Certificate of Excellence
AlexCThomas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing views of the river”
5 of 5 bubbles Reviewed 18 November 2012

We stayed at this hotel for just one night when travelling down from Habarana and it was a brilliantly, modern hotel and in a great location for us to visit Kandy. Unfortunately due to the heavy rain we didn't get to enjoy the amazing pool and riverside views as much as we would have liked, but the hotel itself was spacious, modern and of an excellent standard. The room was very slick and modern and the food was also of a very high standard.

  • Stayed November 2012, travelled as a couple
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Helpful?
Thank AlexCThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (478)
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Leeds, Yorkshire
Level Contributor
147 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 16 November 2012

Had a very pleasant 2 nights here. Nice room overlooking the pool and river beyond from our balcony. There was everything in the room that one could need and it was well appointed. Food was excellent both at breakfast and dinner and there was lots of choice for a vegetarian.

  • Stayed November 2012, travelled as a couple
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1 Thank Allexie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
298 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
3 of 5 bubbles Reviewed 15 November 2012

We stayed in this hotel when it was Chaaya Citadel (I understand that it underwent some renovation recently). Its a nice hotel and overlooks a river and forest area. We stayed overnight during our stay(there is so much to explore in Srilanka, we spent every night at a different place :)

Rooms: Our room was small but cozy. It had a balcony which overlooked the river. The river itself was not very clean though. We were on our honeymoon and the staff had kept few balloons in our room which was nice.

Restaurant: Restaurant was nice. However, food itself was quite ordinary. We being vegetarians had a tough time everywhere in Srilanka. Its very difficult to find veg food there.

There was nothing extraordinary about the place and we might want to explore other hotels if we happen to visit Kandy again!

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
1 Thank itspriyanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 November 2012 via mobile

A really great hotel which will make your stay perfect! Nice breakfast area - great to eat together with squirels. Very nice lobby overlooking to forest and river. Live music piano day time and sax evening time. Staff recognize you and learn your name from the day one. Nice experience from A to Z!

  • Stayed November 2012
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Helpful?
Thank poseyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibiza
Level Contributor
88 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 13 November 2012

This hotel has had a great renovation and is now surely the best mid range hotel in the Kandy and highlands area. For the independent traveller it is a bit heavy with tour groups but this does not detract from the high level of room quality and excellent buffet selection. As with my last trip twenty odd years ago, the sight of squadrons of flying foxes darkening the sky twice a day, is really beautiful. Staff are excellent and the public areas are enticing. Although I did not check first hand, my driver said the sleeping and eating provided for them were not great.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank roadtripbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 13 November 2012

During my stay at Cinnamon Citadel Kandy, the rooms were quite comfortable, but the room service is quite slow and really need a push. Besides their food sucks, such bad tasting food ( be it any cuisine ) .

Staff is quite okay but the waiters can't wait to get your plates off the table, as soon as u go to get yourself a glass of juice during your breakfasts.. lol

At night the air conditioning stopped working for a bit (quite a lame excuse, especially when you fire them over the phone and within 5 minutes you get cooling)
Also this hotel is quite uncomfortable if the guests have climbing issues, or any such physical disabilities as this has rooms going downward and spread all across .. . so please check while making a booking if you need specific rooms only !
View is quite nice, but as i said its just a resort next door !

Room Tip: Rooms over looking the River Mahaveli are quite good !
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank highflier_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest
Level Contributor
59 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 November 2012

We spent only 1 night here, but wish I could return! We had a lovely, comfortable, modern room with a view to the river. Bathroom instead looked a bit older. Garden is quite small, staff really friendly (as overall in Sri Lanka). Dinner and breakfast was great, wide choice, excellent quality, fine coctails, modern ambience. Missed a spa.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank egermadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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