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“beautuful view on a wild river”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
Roma, Italia
Level 5 Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“beautuful view on a wild river”
Reviewed 2 April 2013

Modernized structure with a nice pool and a beautiful view on the river surrounded by a wild forest.
Modern structure in white color.
From the restaurant it is possible to see the pool and the river tasting many spiced sri lankan specialities in a big buffet. Dessets and fruit are put in a special refrigerated room.
Rooms are modern and comfortable. The air conditioner in the rooms is a bit noisy in the night.

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Paolo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2013

BeautifuL and ideally located. Good facilities . Staff are pleasant and friendly.
Rooms are tastefully decorated and has amazing views. Very family orientated. Food is of excellent variety and prices are reasonable overall.loved my stay here if only for a day. wish to visit this hotel again in near future for extended stay.

  • Stayed March 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Desini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, 11 April 2013
Thank you for staying with Cinnamon Citadel Kandy and for your positive feedback on Trip Advisor. We are glad that you have enjoyed your short stay here. It was indeed a great pleasure to have you with us. We hope that you will stay with us again for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 March 2013 via mobile

I was there with my familly. When i went there hotel i still under construction. So not fully functioning all the areas. Foods are not much gud as i thought but it was teasty. Staff is very friendly then are really keen on customers satisfaction so realy care about our self. Pool is very clean and clear. Enviornment is very attractive. One side is boundd by mahaveli river.
I am very much keen to stay a night there again.

Stayed October 2012, travelled with family
Helpful?
1 Thank Mouly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, 11 April 2013
Thank you for your response on our Hotel. Cinnamon Citadel was under refurbishment last year and we reopened in October 2012 as a stunning four star deluxe resort. The rooms are well appointed, uplifted to the international standards and equipped with all modern facilities.
Your comments concerning the food, staff, pool and the environment are very highly appreciated. We do hope to have you with us again to indulge in true cinnamon hospitality.
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2 reviews
Reviewed 30 March 2013 via mobile

Fantastic hospitality by chief chef Raminda and the Restrurent manager Dharshan. The hotel stuffs are friendly, rooms are very clean, swimming pool is very clean and good size, maintained. In fact my son had lost his bag which one of the hotel stuff returned on the next day. The hotel place is good. One room has nice looking toward river and swimming pool

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arijitmazumser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, 11 April 2013
Thank you for your kind review of Cinnamon Citadel Kandy. The pleasure was ours to extend our unique cinnamon hospitality that made you and your family feel at home with us.

We greatly appreciate your feedback and comments regarding our Chef, restaurant manager, facilities, service and food quality. We are grateful for your compliments on our location, view and food which were among the highlights of your stay.

Once again, we are delighted that you enjoyed your stay with us and we eagerly look forward to welcoming you back, should you plan another holiday in Sri Lanka in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amstelveen, The Netherlands
Level 6 Contributor
302 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 29 March 2013

Hotel is located away from the city center, on a smaller road, right next to the river with a grand view. Lovely pool as well. It's all very quiet and relaxing. Great staff all around. Room is spacious with good beds and a nice balcony.

Both the breakfast and dinner are buffets and were included as we booked half board. The selection and quality of the breakfast was really good, with a special colder area for some of the foods (fruits, yoghurts, cheese, desserts etc.). Dinner buffet was generally good but with hits and misses. The local curries and food were generally good and the non-local Western-type food was sometimes mediocre.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax
Level 5 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 29 March 2013

We stayed here for just 1 night whilst in Kandy and I must say we were very impressed. The setting was beautiful with really pretty scenery. The trip up the narrow winding road in heavy rain was certainly quite hairy.
We had a standard room on the 3rd floor on the side of the hotel with a lovely view of the river.
We had a snack by the pool which was delicious and really well priced. The restaurant food for both breakfast and dinner was of really good quality and there was huge variety to choose from. Some of the local curried dishes were on the spicy side, but really tasty. Looking at the number of tables grouped together it looks like the hotel is popular with coach tour groups touring the island.
The room had modern decor and a huge walk in shower in the bathroom. There were all the amenities you needed.
All staff were pleasant and courteous and all in all we thought the hotel was great and would have no problems recommending or returning.

Room Tip: Standard rooms were good quality.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Superguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manama, Al Manamah, Bahrain
Level 1 Contributor
4 reviews
Reviewed 29 March 2013

We stayed for one night and we enjoyed there hospitality, the rooms were very specious and with all the facilities,the hotel restaurants served very good food of our choice. The location of hotel on river side is very beautiful and morning breakfast on the deck is breath taking one.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HatimAbbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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