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“Beautiful location”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful location”
Reviewed 7 April 2013

We stayed here for 1 night during our trip around Sri Lanka. First impressions were great - the reception and bar areas are beautifully designed and look out over the swimming pool to the river. Our room was very large, comfortable and clean and also had a view towards the river, although the decor is becoming a bit dated. The hotel is conveniently located for Kandy city centre while still being in a peaceful, quiet location.

Food was good, although the local dishes nowhere near spicy enough! Service in the restaurant could have been better - we were asked for our room number by three different members of staff, only to have to spend 15 minutes trying to get the bill to sign when we were ready to leave. The restaurant was also a bit bright and noisy, with several large tour groups. Overall, though, a great place to stay.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessicam_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New York
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2013 via mobile

Fantastic experience all around. We were there with kids and stayed at this property for 2 nights. Opted for the half board option and enjoyed the dinner and breakfast spreads

Check out was some what delayed, but they were dealing with 5 groups checking out at the same time.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skymiler9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
736 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
Reviewed 6 April 2013 via mobile

We spent 3 nights at the Citadel Kandy. It is located in a quiet and lovely place slightly out of town. The hotel is extremely pleasant and the swimming pool is great. The food was also excellent. Overall a very nice hotel.

Stayed April 2013, travelled with family
Helpful?
Thank new_world_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, 7 April 2013
Thank you for your response on our Hotel. We are truly delighted that you enjoyed your stay with us. Our Hotel is situated a mere 10 minutes from the town and hence it enjoys peace and isolation from the hustle and bustle of the town while being in close proximity to some of Kandy’s relatives prime locations. We hope you return for yet another memorable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 April 2013

Stayed there for a couple of nights in January while traveling around Sri Lanka. We arrived at the hotel at a very inconvenient time, maybe around 5am. Staff was very helpful and even arranged for our room to be organised at that early time in the morning. They understood we were extremely tired and had our room done in no time. Breakfast was nice with a lot of variety of typical Sri Lankan food as well as the normal stuff you get anywhere else. The hotel faces a river and forest and that is absolutely amazing.
Staff was friendly in general around the hotel, however there seems to be an impolite habit of constantly asking guests for tips in Sri Lanka and that happened at this hotel as well. Apart from that had a pleasant stay.

Stayed January 2013, travelled with family
Helpful?
Thank AndressaAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, 7 April 2013
Thank you for your feedback on our Hotel. We are glad to know that you enjoyed your stay with us. Our staff are indeed very hospitable in nature and will certainly go that extra mile to make a guest feel comfortable and at home. We have noted your comment on staff requesting for tips however we will to state that this is not a common practice at any of our Hotels under our chain as our staff are highly trained and disciplined and are passionate about their work thereby not expecting any reward as result of their services rendered. We will investigate further into the matter however and thank you sincerely for your feedback. We look forward to seeing you at our Hotel again.
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Sudarg
Level 6 Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 6 April 2013 via mobile

Our second experience of this chain following our 2 night sojourn at the Cinnamon Habanara. This place has had a great deal of money and care lavished upon it. A warm welcome on arrival. Beautifully appointed rooms of massive proportion. Walk in shower - and so it goes on.
Thought the approach road to the Hotel is by a narrow and congested lane, the site it occupies spreads along a broad in developed stretch of river. The terraces and pool are an ideal place to stretch out and recover after a long day exploring the area. Efficient service ensures that a refreshed glass is never far from your elbow, I'd that is your wish!
The restaurant, supervised by Arshad Buksh ( the nephew of our driver/guide Harry) keeps a watchful eye over the Restaurant and the Terrace Bar.
The food on offer is, of course, first rate with a wide selection of both Sinalese & Western dishes. The desserts and salads are presented in a walk-through cold room thus ensuring fresh and appealing offerings.
We tried the laundry service here and found that a 'before 10' collection was returned at 4pm at very reasonable cost.
In summary, we would recommend this admirable member of the Cinnamon Chain, without reservation (although a 'reservation' will ensure a room!)

Stayed April 2013, travelled as a couple
Helpful?
Thank Sudarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgware
Level 6 Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 April 2013

stayed here on 12March 2013 and nothing that really stands out good or bad. just a smooth running clean and efficiant hotel and staff almost like a military drill every one is briefed well and carry out their duties as they are trained and nothing really stands out. It is a boring review but our stay was only a short one and not long enough to use all the facilities to write any more.

Room Tip: Jast a standard hotel with nothing that stands out.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank queenspr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 April 2013

This was our third hotel in Sri Lanka and once again we experienced excellent and friendly service from the staff. The room was a good size and equipped with everything one could need including a fridge/mini bar and safety deposit box at no extra charge. There were electrical sockets which took Sri Lankan, British, and 2 pin plugs. The bathroom had a walk in shower but no bath, we prefer a shower anyway but if you want a bath you may have to specify this. We had a lovely large balcony overlooking the river. The bed was very comfortable but I can only give sleep quality 3 not 5 because we were disturbed by loud music from the lobby. We had a small problem with the air conditioning but it was solved within 5 minutes.
The variety and quantity of food at both dinner and breakfast was very good and there was a "cool" room for desserts, salads etc.
Kandy is a lovely city and the hotel is very near the centre.

Room Tip: Ask to be well away from the public area/lobby if you do not want to be disturbed by loud music.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MinnieD45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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