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“A peaceful riverside location”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
Cambridge, United Kingdom
Level 6 Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A peaceful riverside location”
Reviewed 10 December 2013

We stayed here for two nights and enjoyed the riverside location very much, the fruit bats flying by every night at dusk were an amazing sight. Our ground floor room opening out onto the gardens was very comfortable and clean. The swimming pool was also very nice. The staff were friendly and smiley although on occasions the service was very slow. We enjoyed the food and the breakfast was especially good. This is a good location for visiting Kandy away from the hustle and bustle of the city.

Room Tip: Ask for one of the rooms that open straight onto the garden they are nice and quiet and the view is...
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Sue6676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 16 December 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed your stay with us. We look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,413 reviews from our community

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cotswolds
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 December 2013

Stayed here for three nights on our private tour of sri lanka, what an amazing place, everything was perfect, the location with all the wildlife around, good choice of food, the staff were so friendly, always smiling, Just before dusk every evening, thousands of bats fly down river, what an amazing sight. I loved the noises of the jungle at night, overall it was my favourite of the four hotels we stayed in and i would go back tomorrow, if i could.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank pamanddeneastwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 16 December 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are indeed elated to know that you enjoyed your stay with us. We look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 December 2013

Stayed 2 nights at this hotel, and we enjoyed a lot. As part of the popular Cinnamon Hotels chain, it definitely offered great food, a large variety and high quality. Rooms were comfortable too. Staff was ok. Overall good experience.

  • Stayed November 2013, travelled with family
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Helpful?
2 Thank ChayanikaPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 16 December 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed your stay with us. We look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 December 2013

The best place we stayed at on our Sri Lanka holiday. Unfortunately our itinerary only allowed one night here but would have loved to have stayed longer. Rooms are large and tastefully done. The pool is great as is the surrounding area. The lounge and bar have great views of the river as does the restaurant on the first floor. A short tuck tuck ride to kandy centre but sufficiently isolated. Buffet breakfast was amazing as was the dinner we had from the bar menu. Staff were great. Probably priced about right given kandy in General is quite expensive but this is definitely 4 star pushing 5 star accommodation.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank LindaandPhilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 16 December 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed your stay with us. We look forward to having you with us again for a longer and a more enjoyable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level 4 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 December 2013

We stayed here for 2 nights while on a tour of Sri Lanka. When we arrived we were blown away by the view of the pool, river and jungle - magical! The hotel reception and bar area are light and spacious. The pool area clean and the pool provided a refreshing dip. Our room was overlooking the pool and was clean and spacious with great facilities - nice toiletries, robe, WIFI, TV, minibar,etc.

When we arrived for lunch the food choice was fantastic - there is even a cold ROOM!!!!

Overall our stay here was extremely comfortable and we were sad to leave.

Room Tip: A room overlooking the pool adds a little bit of special to the experience.
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  • Stayed November 2013, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank becky c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 4 December 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level 5 Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 December 2013

This is a very nice sophisticated hotel about to miles from downtown Kandy. You will need transportation as there is not much in the area within walking distance. The hotel is quite lovely and up-to-date. It is located on a very rural road and overlooks a river and the impenetrable jungle on the opposite bank. Most rooms overlook the river and a large swimming pool. There are lounges around the pool for relaxation. This hotel is probably the best place to stay in or around Kandy. That said, we stayed at the Cinnamon Lodge in Habarana on the two previous nights where we found the service and food to be superior. Never-the-less, I would definitely recommend the Cinnamon Citadel. We had two buffet breakfasts and two buffet dinners at the hotel. Food was fine and should satisfy most guests. Our room was 275 and looked out at the pool and river. Except for the slight sewer odor in the bathroom, the room was very comfortable and clean.

Room Tip: Check the bathroom for odors before using the room
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JoelNili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, 4 December 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. We eagerly look forward to welcoming you back at our resort for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2013

Very nice location and view. The rooms were well maintained. Room service was prompt. Wireless internet available in the rooms free of charge. The food was great with many choices. Tha staff were helpful.

  • Stayed January 2013, travelled with friends
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Helpful?
1 Thank Baqami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
#3 Luxury Hotel in Kandy
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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