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“Very relaxing, mediterranean style!”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
Sydney, Australia
Level Contributor
203 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
“Very relaxing, mediterranean style!”
Reviewed 21 January 2014

We stayed 2 nights in this hotel and it was the perfect place after our busy 3 days in the cultural triangle.

The hotel is very open plan, all cool white décor and comfy beach chairs, gorgeous pool area overlooking the lake, and trendy looking bar.

It was quite Mediterranean in feel and we felt the sudden urge to take a break from ‘culture’ and just spent the day lounging by the pool and having cocktails. All very relaxing.

The rooms are laid out almost villa style, again like a Mediterranean villa complex, all throughout the grounds and away from the main lobby / pool area. Our room was huge with a little garden area, and a trendy black bathroom.

Beds were very comfortable, wi-fi free and fast.

Once you enter your front door there is another door at the end of the corridor before entering the bedroom which at first I thought was odd. Close this door at nighttime. This door prevents the noise of early morning guests checking out and staff doing the morning changeovers.

The buffet in the evening was good, but not great, though we thought the price reflected the level it offered. There was a good enough choice, but some of the food was only just warm enough rather than hot. It was also a bit oddly laid out, square shaped, so you seemed to be constantly bumping into someone going the other way, there wasn’t a good ‘flow’ to it!

We ate outside (too many big tables for the tour groups inside) and it was lovely with the pool lite up.

The English of the staff was very good and the service friendly and helpful.

It was slightly cooler than the cultural triangle which was a nice change. There were no issues with mosquitoes despite being so near the lake.

Kandy itself was lovely, quite upmarket in comparison to the other towns we had visited. We did the cultural show, which was fun if a little amateurish, (like attending a school play) and then afterwards we did the Temple of the Tooth, (so we went in at 6 pm, it closes at 7.30 pm.)

This was a lovely time to visit as the sun was setting and it was much cooler. The actual area where the tooth is, where the doorway opens for a very short time, is very very crowded and the locals, Buddhists and tourists alike are passionate about getting as close as possible, so be prepared.

The temple of the tooth is actually a huge complex in total, and very lovely to wander around. I could easily have come back during the day to see it again. Probably our favourite temple we visited.

Room Tip: We liked our room that was ground floor away from the main building as it was quiet
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  • Stayed January 2014, travelled as a couple
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Thank antibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (495)
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English first
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2014 via mobile

Riverside hotel with pretty views. Rooms very stylish with two large beds, sitting area, and small balcony with table and chairs. Bathroom was good, but black tiles make it rather dark. Shower pressure not very good. Modern, airy lobby and bar area. Food was good, although we are not keen on buffets, so we went a la carte or had bar snacks, which were tasty and not expensive. Nice to have breakfast outside on the restaurant terrace. A very pleasant two-night stay. We would return.

Stayed January 2014, travelled as a couple
Helpful?
Thank BigTrip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 January 2014

Citadel, standing grand by the banks of a river, is a good place to stay while visiting the hill station of Kandy in Sri Lanka. The rooms are comfortable and facing the river. The staff of the hotel lives up to the Sri Lankan hospitality and you’d come back with fond memories of not just the hotel, but the staff as well. Food spread is good, and it is advisable to include the buffet breakfast and dinner in the package.

  • Stayed April 2013, travelled as a couple
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Helpful?
Thank TheNightjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 January 2014

This hotel we found to be one of the better ones on our honeymoon. The rooms are spacious and the bathrooms stylish with good power showers, the food is good in both restaurants (one is buffet and one a la carte) and the staff are nice. The views of the river are really lovely and good for bird watching. Only criticism is the annoying bar music in the evening - terrible musak of annoying covers.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Mad_Madam_Nim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pewsey, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 January 2014

Stayed here for 3 nights. Lovely location by the river with jungle the other side. Really nice pool, room was spacious and clean, food also good. As everywhere in Sri Lanka, the staff were professional, friendly and always had a smile.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank kayn0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, 18 January 2014
Greetings from cinnamon citadel, Kandy and thank you for taking the time to write about your experience of your stay on Trip Advisor. We were very pleased to read that you enjoyed your stay, and that you were especially pleased with the service, the food and the overall room layout.


Thank you once again for choosing Cinnamon citadel, and we hope to have the pleasure of welcoming you back in the future..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 January 2014 via mobile

We left our room for the dinner and came back to found that my camera cover abd charger were gone , directly I reported that to the help disk byt with no results
When I went to do the check out from the hotel I asked the frint disk guy more than 5 times what happend regarding the camera case after 30 min he said that they have checked and didnt found it and asked me to give them my contact nymber so they will call me if THEY FOYND IT ,, and the best part was when I told him should go to the police and give a report he told me do what ever you want , with a big smile , so if any ine had to go that miserable hotel be CARE FULL FOR YOUR STUFF

Stayed January 2014, travelled with friends
Helpful?
6 Thank Khalid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, 18 January 2014
Thank you for posting your experience on Trip Advisor following your recent stay with us.
We very much regret that your experience with us was not up to your expectations.

Please be assured that we take all our guest comments and feedback to be of extreme importance as it helps us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel.

Your issues mentioned have been taken on board positively.

It was indeed our pleasure to have you as our guests and we look forward to having you back with us for another memorable holiday. We do hope you will give us another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hebden Bridge, United Kingdom
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 January 2014

We stayed for 1 night whilst travelling the island, and loved absolutely everything about it. Spotlessly clean, amazing location and views.
It is a short drive to Kandy, but I'd rather be relaxing out of the city, I can't imagine you would find much peace there.
Food was good, and the cold room for deserts and salad was a nice touch.
Amazing to watch all the bats fly down the river at dusk.
The one downside, was the thinness of the doors, when the loud drunks went past, at least it wasn't the middle of the night.
However out of the 4 hotels we stayed in whilst in Sri Lanka, the service was by far the best here, I just wish we had stayed longer.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
2 Thank iainmic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, 18 January 2014
Thank you for taking the time to post your compliments on Trip Advisor following your recent stay with us.

We were more than happy to read that you had a memorable holiday with us and were extremely pleased with the service of our team. We noted that you especially appreciated the good food.
We will not forget to share you compliment with the entire team specially the executive Chef and his brigade.

Thank you once again for your encouraging feedback and we look forward to having you back with us for another memorable holiday.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Luxury Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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