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“Mixed feelings.”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mixed feelings.”
Reviewed 4 May 2014

Our first impressions of Cinnamon Citadel was the fantastic layout which gives an amazing view of the river from the open pool and bar area. The whole site is very clean an all staff are very friendly and welcoming.
The dinner and breakfast each day was excellent with lots of variety and a specially refrigerated room for all cold items!

We were let down by two things however. Firstly the air conditioning in our initial room was broken. The management did respond very quickly to the problem (even in the middle of the night) however the air con in the room they moved us to was incredibly noisy. Since visiting the sites of Kandy is the priority of most tourists here, a good night's sleep is essential.

The second issue were the flies which were everywhere. You do expect flies on a river side site however there were many swarms of small biting midges around the pool and bar area. I lost count of the number of drinks I set aside after multiple flies had landed in them. Even when we elected to go into the enclosed restaurant for lunch we still found ourselves badgered by a very angry wasp trying to escape! This problem was so pervasive that we often elected to eat as fast as possible and just hide in our rooms.

Overall this hotel would have been perfect however we cannot say that we had an enjoyable stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maria b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, 9 May 2014
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Your honest feedback is very much appreciated. We will take necessary precaution to prevent issues happening in the future. However we thank you once again & we eagerly look forward to welcoming you back at our resort for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Haifa District, Israel
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 May 2014

spent 2 nights there in our recent april trip to sri lanka. rather modern facility, excellent spacious and very clean rooms, very good restaurant - in both quality and variety of foods - for every taste and choice. even the extras are of reasonable price. staff polite and efficient. highly recomended.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ehud f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 May 2014 via mobile

spent two wonderful nights craving for more.

Pros
Great location beside Mahaweli. Try to get a river view room. Some Rooms have only garden view.
Quite big room and greatly furnished.
Good wi fi signal though the room is quite far from main lobby.
Great breakfast with a separate section for healthy foods.
Also try their buffet dinner which is value for money.
Wonderful pool with magnificent view of the hills across the river.

Cons
A little remote location bit far from the city.

Stayed April 2014, travelled with family
Helpful?
1 Thank FloyDroid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ripley, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 May 2014

A high quality hotel which clings to the side of a valley, with river views. Our room had a good view, and was clean and comfortable. The food was good (though we only had breakfast there) and the bar and other facilities were first-rate.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastleigh, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 May 2014

We stayed in this hotel for one night as part of a tour of Sri Lanka. It's location is absolutely perfect, alongside the river which offers lovely views from all areas of the hotel. All staff were very polite and helpful and the room was very clean and comfortable. We did not have time to enjoy the pool, but it did look very inviting and we wish had had been able to spend more time here. The food was some of the best we had during our stay in Sri Lanka, with plenty of choice and very well presented.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjburton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 May 2014

The hotel is located outside the town of Kandy overlooking the Mahaweli river. Good location if you like the countryside but not so convenient if you are interested in shopping and city touring. It has a lovely lobby. The lady staff were elegantly dressed in traditional Kandy saris. The breakfast spread was good with some occasional exotic cheese. Rooms were neat and clean with a large balcony. Toiletries too were good. The staff were quite friendly,though the General Manager was very difficult to contact.

Room Tip: choose the higher floors.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guharoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 May 2014

Kandy itself is a pretty mental city, so I felt an instant wave of calm and peace arriving at this hotel! It is the location of the hotel that sets it apart. It is right on the river which makes for a very peaceful breakfast and dinner setting. If you are in the bar, make sure you try the Arrack cocktails, they are super tasty!

Room Tip: The rooms are a good size, just make sure you request a room with a view - stunning
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonWaffle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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