Our first impressions of Cinnamon Citadel was the fantastic layout which gives an amazing view of the river from the open pool and bar area. The whole site is very clean an all staff are very friendly and welcoming.
The dinner and breakfast each day was excellent with lots of variety and a specially refrigerated room for all cold items!
We were let down by two things however. Firstly the air conditioning in our initial room was broken. The management did respond very quickly to the problem (even in the middle of the night) however the air con in the room they moved us to was incredibly noisy. Since visiting the sites of Kandy is the priority of most tourists here, a good night's sleep is essential.
The second issue were the flies which were everywhere. You do expect flies on a river side site however there were many swarms of small biting midges around the pool and bar area. I lost count of the number of drinks I set aside after multiple flies had landed in them. Even when we elected to go into the enclosed restaurant for lunch we still found ourselves badgered by a very angry wasp trying to escape! This problem was so pervasive that we often elected to eat as fast as possible and just hide in our rooms.
Overall this hotel would have been perfect however we cannot say that we had an enjoyable stay.
- Official Description (provided by the hotel):
- Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more less
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- Also Known As:
- Chaaya Citadel Kandy Hotel Kandy
- Chaaya Citadel Hotel Kandy
- Kandy Chaaya Citadel Hotel