We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic modern beautiful hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Cinnamon Citadel Kandy
Ranked #5 of 56 Hotels in Kandy
Certificate of Excellence
Reviewed 13 May 2014

HOTEL / LOCATION - A little out of Kandy but we had our own driver as we were on a private tour of Sri Lanka so that didn't bother us. The hotel was high quality and one of our favourite hotels on our trip.

FOOD - We had half board so had breakfast and dinner there every day and night for two days - the food quality was incredible, really enjoyed it, such variety and quality.

Beautiful pool, clean and tidy rooms, couldn't fault it.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LifesBigAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 31 May 2014

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. . We eagerly look forward to having you with us again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,498)
There are newer reviews for Cinnamon Citadel Kandy
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,236 - 1,242 of 2,498 reviews

Reviewed 12 May 2014

Citadel is on the outskirts of Kandy but getting between the hotel and the city is easy and inexpensive, both by tuk tuk or taxi.

The hotel is modern, it has an excellent pool/bar area, overlooking the river.

The hotel restaurant serves great food, as in most hotels in Sri Lanka - buffet is a good option to discover a variety of foods.

The rooms are spacious, nice design.

Wifi available.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tomaszsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 31 May 2014

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Another Cinnamon success. We loved this hotel. So unexpected after driving through all the traffic in Kandy to get to it. A haven of tranquillity. Bright, Modern and very friendly without being overbearing. We even took the evening boat ride along the river, delightful. The food was excellent with a good choice on the menu. Great bar overlooking the pool. Rooms where spacious and clean. Having stayed in the Cinnamon Lodge for the previous few nights we felt this one stacked up well against its sister hotel. You could do far worse than take a few days out and relax here.

Room Tip: We only used one but I believe they all very much the same and face out to the river with a balcony...
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raymund0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 31 May 2014

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality.
Thank you once again & We eagerly look forward to having you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Lovely hotel,and staff. Amazing view of the river. Would recommend this to others. Thoroughly enjoyed the food, the room. The swimming pool was lovely. I must say that the opened of the lobby area was so nice and we could all learn from this design

Room Tip: Superior room
  • Stayed: March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank blondie709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 7 July 2014

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

We only stayed here one night on our way north to south, mainly to visit the temple of the tooth relic. Our room wasvery nice with a private balcony overlooking roof below and further out the river. The food was good and the wine choice excellent. We found the staff very good

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank susanholdsworth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

The first impression of the Hotel was clean, fresh and amazing views as you enter the lobby. We were 3 couples and given 3 rooms together in one line but unfortunately the air condition in our room was not working and after 2 hours of struggle we were upgraded to another room but away from our friends. All the rooms were really fantastic with very good colour combination. We had half board option and there was a huge variety of food at breakfast as well as at dinner, with vegeterian option. We were in the hotel for 2 nights and on the last day we were given a non alcoholic drinks for all 6 of us and a platter of exellent king prawns and fish due to complain as the air condition was not working and one of the receiptionist was rude to us.

Room Tip: The rooms were all good but near the reception were better.
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Naina-Damani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 9 May 2014

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive & negative feedback we eagerly look forward to having you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

It was unusual to see an open lobby on entering the resort. However the view of the river and the greenery around was great.

The staff was courteous, food was good and catered to every taste.

The place provided all the amenities including free WiFi but lacked lift/elevators which was troublesome to the elderlies.

Room Tip: The rooms on the upper floor in the Western Wing provided a better view of the river.
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rkkhandelwal54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 9 May 2014

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. We eagerly look forward to welcoming you back at our resort for yet another memorable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kandy hotels
1.8 mi away
OZO Kandy Sri Lanka
1.8 mi away
Earl's Regent Hotel
Earl's Regent Hotel
#10 of 56 in Kandy
795 reviews
1.0 mi away
Elephant Stables
Elephant Stables
#1 of 56 in Kandy
548 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Mahaweli Reach Hotel
1.8 mi away
Hotel Thilanka
Hotel Thilanka
#12 of 56 in Kandy
1,310 reviews
1.1 mi away
Sevana City Hotel
Sevana City Hotel
#4 of 56 in Kandy
711 reviews
Show Prices
Show Prices
Show Prices

Been to Cinnamon Citadel Kandy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range: £78 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, ACCOR, Odigeo, Hotels.com, TripOnline SA, Ebookers, 5viajes2012 S.L., Evoline ltd, Cancelon and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing