Stayed here for two nights in June 2014. It was very noisy - music, lots of people shouting, kids playing table tennis and shouting (table tennis is close to the rooms); had to complain to reception when it got late and we couldn't sleep. On the second night it rained a lot and at six o'clock in the morning water started dripping on the bed. When we reported this to reception they didn't know what to do! They just said uh huh and that was it - nothing else! Just before 8am a member of staff knocked on the door and asked when we were checking out! The staff need some training on how to deal with complaints and problems with rooms. We also saw a maintenance man outside our room doing something else and told him about the room - he then started walking in and out, asked us to watch the ceiling while he poured water on the roof to see the leak (even though you could clearly see where the leak was!) so we had to leave the room at 8am as he was banging about on the roof. We then had to wait until 10am in the lobby as that was the time we were being picked up. Just don't bother staying here if you want to sleep!
- Official Description (provided by the hotel):
- Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more less
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- Also Known As:
- Chaaya Citadel Kandy Hotel Kandy
- Chaaya Citadel Hotel Kandy
- Kandy Chaaya Citadel Hotel