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“Comfortable and quiet but a bit out of town”

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Cinnamon Citadel Kandy
Ranked #10 of 58 Hotels in Kandy
Certificate of Excellence
Reviewed 3 August 2014

There was nothing to fault about this hotel except for its location where needed transport to whatever wished to visit. Restaurant serves very good evening meals and dining area and balcony were excellent surrounds for a very pleasant breakfast. Rooms of moderate size and comfortable. Overall a very good quality and well run establishment.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Emanpee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 5 August 2014

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us.
Customer service is our number one priority & your comments concerning the food are very highly appreciated.
Thank you once again & we eagerly look forward to welcoming you back at our resort for yet another memorable stay.

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1,312 - 1,318 of 2,660 reviews

Reviewed 31 July 2014

We have been to this beautiful Hotel in September'13. The small town of Kandy is a charming location and after the winding roads, when you reach the hotel, you are instantly put on a relaxed mood.
The architecture and ambience of the hotel are suited for family or couples on a vacation and the rooms offer scenic view of the river downstream. The area near pool is good for evening outing and the restaurant near the pool has excellent food offerings.
The terrace close to breakfast area is like a deck and the excellent and varied options in the buffet breakfast really make the holiday experience doubly rewarding.
In short, suggest any one visiting Kandy to try this hotel and return with pleasant memories.

Room Tip: Facing the river
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  • Stayed: September 2013, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank sutapa1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 5 August 2014

Thank you for taking the time to post your compliments on Trip Advisor following your recent stay with us at Cinnamon Citadel-Kandy

We were delighted to note that you were overall contented with the product and we have shared your compliments with the entire team as well we thank you for recommending our hotel.

It would be great having you back with us for another memorable experience and please do not hesitate to contact me if I could be of any assistance in planning your next trip to Sri Lanka.

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Reviewed 31 July 2014

A bit like a typical corporate hotel really, not personal or particularly unique, but everything you need provided professionally. Nothing amazing but nothing disappoints, all the facilities you need but nothing that stands out.
The pool, food, and rooms are all quite acceptable. The staff are polite and helpful.
The only 'niggle' I could make is that bathrooms of each room have open high level louvres venting straight into the corridor so any noise you make in your bathroom is heard by any passer-by down the public corridors (so be warned!!!).
We had Room 305 and the aircon was very noisy indeed which did not aid sleep, but it had to stay on as it was hot when we were there (July).
Each room has a nice terrace and it appeared that all rooms were smoking (fine for me as a smoker but not pleasant for non-smokers I expect). you might be advised to ask for a non smoking room if they are available?
We had to ask for our four pillows to be changed as they smelt of stale body odour (the pillow itself, not the linen which was fresh) but that's not something easily identifiable by housekeeping so no deducted points, and the change was fuss free and quick.
A perfectly good hotel as a base in Kandy, if a bit unexciting.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank NightOwl1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 5 August 2014

Thank you for sharing your review on Trip Advisor following your recent stay with us. Constructive criticism is always appreciated as it helps us to better our product and service offerings, so we thank you sincerely for sharing your honest feedback which is deemed invaluable to us. Will certainly be considered as areas of improvement. Whilst thanking you for sharing your feedback with us, we certainly hope to have the privilege of welcoming you back at our resort for a more memorable stay.

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Reviewed 31 July 2014

We absolutely loved our time at Cinnamon Citadel. It's a great hotel, with extremely friendly staff and amazing food. The hotel is located just outside of Kandy, so it costs about 400-500 Rupee to take a tuk tuk into the city centre. We really liked the location as it has a beautiful view over the river, and is very quiet.

The bathrooms have recently been renovated, but the rooms themselves could use an update. When we arrived, there was such a strong smell of mould, and we had to leave the door open for a while to air it out. There was also mould and stains on a couple of the chairs in the room. I'm sure the rooms will be renovated soon, as the rest of the hotel looks brand new.

Overall, we loved it and would definitely go back.

A tip if you're travelling with Walkers Tours - Hotels with the word 'Cinnamon' in the name (e.g. Cinnamon Citadel, Cinnamon Lodge) are owned by Walkers, so if you are using a driver from Walkers, it should be much cheaper for you to book a package deal rather than separately booking your transport plus accommodation at Cinnamon hotels.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Europa2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

This Hotel is very bright and modern. Far reaching views over the terraced seating area and bar and over the river to the lush vegetation on the other side. The rooms are great with all the mod cons I have now learnt to expect on this holiday. We had time to swim each evening before we changed for dinner had a drink at the bar and joined our fellow travellers! Each evening dinner for our group started at 19.30hrs and we tended to join the table(s) from about 20.30hrs onwards. Another triumph of an Hotel

  • Stayed: June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank JCB1132b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

I make a trip in sri lanka in july 2014 i leave 2 nights in the cinnamon citadel hotel and all is excellent the food the pool the staff is the best is very friendly and helpful the view from hotel is very very nice all is excellent thanks citadel

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kypros P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 5 August 2014

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. While thanking you for your stay we eagerly look forward to having you with us again.

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Reviewed 29 July 2014

We just stayed one night but will certainly be back for longer on our next trip. We plan to base ourselves at this hotel to see the sights in the region. Wonderful open plan foyer and lounge bar looking over pool and river side restaurants. Interesting architecture in the rooms with private balconies and comfortable beds. The most amazing breakfast buffet with everything you could ever hope for. Excellent service from very caring staff.

Room Tip: Room 284 had grab rails in the bathroom to suit disabled travellers
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kylie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 5 August 2014

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Price Range: £94 - £683 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cinnamon Citadel Kandy 4*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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