My husband and I loved our stay at the Citadel. We had been staying on the Executive floor at the Cinnamon Grand in Colombo and on the day we were supposed to go to Kandy, I got food poisoning and was too sick to travel. The Exec level staff kindly modified our booking so that we spent one extra night in Colombo and weren't charged for the same night in Kandy, which I was extremely grateful for. In addition, we were given a room upgrade upon arrival. The room was spacious and clean and well appointed. The hotel has beautiful views from the main restaurant, and the bar/pool area, overlooking a beautiful river and forrest. It was about a 15 minute drive to the main city area (which is really too dusty and noisy to stay in for me).The service is excellent, especially the senior staff at the front desk and main restaurant. The staff are very friendly, polite and warm. The service can be a little slow around the pool area, but I think this is largely because some of the seating is slightly hidden from the main view. The Chef was very accommodating, kindly complying with my husband's request to serve hoppers at breakfast (on the day when they weren't supposed to be served) and he also cooked us some special curries for dinner (which weren't on the menu). Highly recommended and we will definitely stay there again!
- Official Description (provided by the hotel):
- Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more less
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- Also Known As:
- Chaaya Citadel Kandy Hotel Kandy
- Chaaya Citadel Hotel Kandy
- Kandy Chaaya Citadel Hotel