We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,920)
Filter reviews
2,920 results
Traveller rating
1,186
1,222
360
93
59
Traveller type
Time of year
LanguageAll languages
More languages
1,186
1,222
360
93
59
Show reviews that mention
All reviews the river a la carte restaurant sri lanka lovely hotel main restaurant superior room swimming pool buffet style fruit bats half board our honeymoon dinner buffet lovely pool public areas hotel is situated stayed longer two nights
Filter
Updating list...
293 - 298 of 2,920 reviews
Reviewed 3 December 2017

Location on the river was really very pleasant...climate was very friendly...occasional rains showers and the intense heat till midday to get the perfect tan was too good an experience to explain. Food we had was very good, I love Srilankan papayas, pineapples and guavas. There was a great variety to choose from arabic to typical indian dishes...it was truly a great international experience.

Room Tip: Room service trolley was really annoying.
  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Khurram M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murfad S, Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 6 December 2017

Dear Guest,

Thank you for taking the time to post your comments on Tripadvisor following your recent stay with us.

It is with much pleasure that I read your kind acknowledgment of our warm hospitality, facilities and especially the culinary experience. We strive to make sure that every guest leaves the Hotel with good memories to take home and I am happy to know that we succeeded.

Once again we would like to thank you for sharing your experience on Tripadvisor.

We look forward to your next visit.

Wish you a pleasant day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

Ok we stayed in a lot of places in Sri Lanka and this has to be up with the best. Beautiful river views. Amazing pool area and bar nearby. Probably the meanest buffet around - so many options!! The staff were great. We had a clogged toilet and it was fixed in 15mins with three men attending to it. Things go wrong at places - and a swift reaction was great testament to the hotel. We did not stay long as we were on a tour- but personally I'd suggest you should spend a few days here if you get a chance!

Stayed: December 2017, travelled as a couple
Thank Joseph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murfad S, Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 6 December 2017

Dear Guest,

It was indeed a pleasure to have you stay with us and we thank you for taking the time in sharing your reviews on Trip Advisor about your experience.

It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a great experience and were happy with the facilities, services and the culinary experience provided.Once again we are extremely happy to note that we were able to make your stay a memorable one.

We look forward to your return and assuring you of our best attention at all times.

Wish you a pleasant day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

Me and my wife stayed here for a night and we were satisfied with the service, room and amenities. It was raining entire day so we couldn't use the pool. Breakfast buffet had good options for american and sri lankan food. Room also had a balcony. Only issue we had was hot water stopped running after a few mins of shower at night as well as in the morning.

Room Tip: Try to get a room closer to the reception otherwise be ready to walk a bit
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KiranR1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murfad S, Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 6 December 2017

Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience on TripAdvisor.

I truly appreciate you taking your time to write us this review. It makes us very happy to know that you enjoyed your time at our hotel.

On behalf of the entire team, we thank you for your kind patronage and we look forward to have the opportunity of welcoming you back in the near future.

Wish you a pleasant day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

Came here after a long time, and the last time we came here it was quite disappointing. But this time the hotel impressed me. The interior decor of the lobby and restaurant are really nice. Out of the available buffet spread, the Sri Lankan was really good. The rooms are still the old rooms that were back there then. I would say this hotel still could improve more by refurbishing their rooms to a more newer level ( when compared to Cinnamon's other hotels in various towns).

Room Tip: Try and get rooms closer to the lobby, otherwise you'll have to walk a bit to get to the lobby/restaurant every time.
  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank AkarshaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murfad S, Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 28 November 2017

Dear Guest ,

Thank you for taking the time to share your comments on TripAdvisor.

We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns with regards to the room and it would be looked into. Once again we would like to thank you for choosing Cinnamon Citadel Kandy for your holiday.

We look forward to your next visit.

Wish you a pleasant day .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

We spent two nights here on our trip around Sri Lanka, a good base for visiting the tea museum, botanical gardens and the Temple of the Tooth. We were upgraded to a pleasant room with river views. A word of thanks to the staff in the cafe. We generally have to eat in the restaurants which are open all the time as we don’t like waiting till 7 or 7.30 pm for our evening meal. We also don’t like buffets because they encourage overeating, and don’t offer good value to vegetarians. The cafe served us well for all our meals, it had a limited vegetarian menu but enough to accommodate us and on one occasion did a special veggie meal just for us. Moreover the staff were lovely, friendly and attentive. We enjoyed a nice river cruise from here taking in lots of bats and our guide was excellent in spotting kingfishers!

Stayed: November 2017, travelled as a couple
Thank MargaretJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murfad S, Manager at Cinnamon Citadel Kandy, responded to this reviewResponded 26 November 2017

Dear Guest,

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us and we greatly appreciate your comments about the view the location that is surrounded by natural habitat & the culinary experience at Café C. We are also glad to note that you enjoyed the river cruise.

It would be such a pleasure to welcome you back to our resort in the near future.

We wish you a pleasant day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews