We travelled on 3rd Nov 2013 to celebrate my mom's 75th B'Day. Through Trip advisor we were told wheelchair access is available. Surprise... Surprise... The Hotel does not have wheelchair access even to Lobby.... Forget about twenty odd steps you have to take to Rooms and Elephant viewing area. Lucky enough we had 4 gents with us and managed to carry my mom in wheel chair. Both Hotel site and Trip advisor state that this hotel has Wheel chair access which is an utter lie.
Prior visiting the place we have reserved a front view table to Elephant viewing area. But by the time we arrived it was given to a bunch of foreign tourists. When we gave a piece of our mind to the manager he was kind enough to explain the tourists are brought by Tourist agents who bring repeated business and get preference (WT.. Is he stupid ?). This was enough for us to get a good measure about the place and how it operates. After some heated argument they promised to arrange few tables next to Elephant viewing area. You would assume that story ends here but the smelled of sewage due to a broken pipe.
Buffet was supposed to finish at 3:00 pm, ran out of food by 2:00 pm (They did replenish some off the dishes later but it was too late). More excuses were provided.
We booked two rooms and they were one of few decent things I found for the money I paid. Rooms were clean and had a nice view overlooking the river.
Apart from above mentioned issues the restaurant staff were friendly, polite and attentive.
- Official Description (provided by the hotel):
- Located in the heart of Pinnawala, Hotel Elephant Bay is right across from the famous elephant orphanage. It provides rooms with large private balconies and spectacular views of Ma Oya River.Rooms are bright and airy, with simple decor and furnishings. They feature a flat-screen cable TV, a tea/coffee maker and private bathroom facilities.Guests can enjoy leisurely strolls in the tropical garden or make use of the hotel’s sun terrace. The Elephant Bay Hotel offers bike rental facilities for guests’ convenience. Various activities like hiking and fishing are available.Ivory Inn Restaurant serves international dishes. Room service is provided.The Elephant Bay Hotel is a 70-minute drive from Bandaranaike International Airport and a 2-hour drive from Colombo. It is an easy drive to cities like Kandy and Nuwara Eliya. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Elephant Bay Sri Lanka/Pinnawala