We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Stayed in new wing under construction”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Richforest Hotel-Sun Moon Lake
Ranked #8 of 127 Hotels in Nantou
Certificate of Excellence
Singapore
Level Contributor
152 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
“Stayed in new wing under construction”
Reviewed 7 July 2012

This seems to be either the sister property or same group as Lea Lea Garden Hotel, which was about 30 metres down the road. We stayed in the new wing, which was 6/7 story building still being done up. Only the lower floors were open for guests, with a lot of construction material still in the car park. There was only a small desk at the lift lobby serving as the reception counter. This didn't seem to bode well at first.

However, we were pleasantly surprised once we entered our room. It was really huge (one can put another 2 double beds into the space) and everything was spanking new and worked. It seemed like we were the first guests to stay in the room. Large flat-screen TV, daylight curtains with large full height windows (too bad there wasn't a view) made for a very comfortable stay. The sink was also outside the WC and shower, which made is convenient.

Breakfast was provided at the other property (which was the Lea Lea Garden hotel). This was adequate with mainly Chinese dishes and not much western options. There were also free soft drinks.

Beside the hotel was an outdoor stairway, which led to a path heading towards the Sun Moon Lake ropeway (cable car) station, about 10 minutes' walk away. There was a nicely done up garden/plant wall beside this stairway.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

118 reviews from our community

Traveller rating
    39
    55
    15
    5
    4
See reviews for
56
38
4
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Irvine, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 April 2012

This hotel has great location....front entrance was great. The rooms were ok...although we got an awesome view of the lake. The carpets needed some cleaning not just vacuumed. You can see visible stains throughout. I would of rated it a 4 if they had elevator. My father in law is in his 80's, has knee problems and had difficult going up & down the stairs. The dining room is located below the lobby and has semi-steep stairs. If you are in a wheelchair I woudln't recommend this hotel. Other than that, this hotel has a great location. They have a shuttle service that was able to drop us back at the bus depot. They have a pool also...but it's not heated.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
142 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 30 July 2011

The lakeside location of this hotel was lovely and the chalet style building was lovely. However, the rooms were not very soundproof and it's very easy to hear other people speaking in the room next door which is OK providing they don't decide to stay up chatting until 2.00 am if you've decided to have an early night!!
Our room had a balcony over the lake and it was quite lovely but the carpet did not look very clean and had huge stains over it but we hoped it had been hoovered and was 'clean dirt'!!
It's very easy to walk to the nearby village from the hotel so it's in a good location to eat elsewhere if you want. The breakfast was OK .. nothing special. A couple of times we had a sandwich and cake in the afternoon and it was quite pleasant .. the dining room overlooks the lake and is very pleasant.
All the staff were very helpful but very little English is spoken. We travelled in Taiwan for two weeks and this was where least English was spoken so it was a little difficult sometimes to explain ourselves.
We went on the trip around the lake and it was OK but I was a bit disappointed in the whole area because we'd heard so much about it beforehand. I much preferred Taroka Gorge because there was so much more to do and explore.
However, the hotel was in a lovely location and although I wouldn't particularly want to return, the staff were friendly and helpful within the constraints of the language difficulty.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Indira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2011

We stayed there for 4 nights and it was great overall. The rooms were not entirely sound proofed and breakfast was not great, for the price, it was a pretty good deal. The staff were also excellent in helping us recover my wife's handbag that she left accidentally in the hotel, and had it sent over to taipei within a day (everything was intact inside). This type of service is something that money cannot really buy.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkliew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, UK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 November 2009

On the plus side, the hotel has an outstanding location, right on the lakeside on the edge of the village. There is a large floating dock with seating where you can enjoy a drink along with the view. The shops, restaurants and other amenities of Yuchih are only 5 minutes' walk away. The hotel looks nice, being built of wood, and the rooms also have walls and ceilings of wood, which gives a cosy, attractive effect. There is free wireless internet.

On the negative side, our room was distinctly grubby. There were several large unpleasant-looking stains in prominent positions on the beige carpet. There was a used wet towel lying on the floor of the shower, which implies that the standard of cleaning and room preparation is not high.

As we were only staying one night we weren't expecting to be given one of their best rooms, so we weren't too surprised to get Room 303. In its favour it has a great view of the lake (not all rooms have lake views) but against that it is right off the lobby, so it is quite noisy. They have music playing constantly in the reception area, and it is clearly audible inside the room ( I think a speaker is mounted on one of the shared walls). After several hours I asked the reception staff if they would mind turning down the volume a little, which they did. We could still hear it, though it wasn't quite as intrusive. In addition, at one point a tour group assembled in the lobby prior to going out, and the noise of their talking and laughing was quite loud inside our room. So if you are going to stay here I would suggest that you ask for a room a little further away from reception.

There is an indoor swimming pool downstairs, which would have been nice if it had been warm. There was also a jacuzzi, similarly chilly. It can be quite cold in this area at this time of year, particularly in the evening, so a swim or a soak in some nice warm water would have been very welcome. We didn't see anyone using the pool while we were there.

And now to the breakfast: this is supposed to be served from 7 till 9.30. We arrived at nine o'clock to be met by an unsmiling lady who took our breakfast vouchers without a word and then ignored us, as did the only other member of staff there, a young waiter. There were many empty tables, but none with any places set. After a while we realised that we were on our own, so we looked around till we found some place mats and cutlery and set our own table. Then we went over to the buffet. Although there was still half an hour to go before the end of the serving, it was clear that there was no intention to provide any more food other than that which was was currently on display. Of this, many items had run out, for example, fresh fruit, juice and scrambled eggs. I approached the two staff members, who were at a desk over in the corner, well away from the guests, and asked if they were going to refill any of the missing items. The lady gave me her usual uninterested stare while the waiter looked blank. I beckoned for him to follow me and led him over to the buffet, showing him the empty juice dispenser and scrambled egg container. He nodded and disappeared into the kitchen, reappearing some time later with one glass of orange juice, which my wife and I shared. Five minutes later he brought out one portion of eggs for the two of us. We left at 9.25 to a farewell scowl from the lady. The waiter was nowhere to be seen. When you consider the usual breakfast experience in Taiwanese hotels - friendly welcome, shown to your table, asked if you want coffee, attentive service, thank yous when you leave, etc. - the contrast with the Richforest is almost comic. My wife and I are at the end of a 2-week tour of Taiwan and we have been continually impressed and delighted by the friendliness and helpfulness of the people we have met everywhere, so we will not let this one unpleasant experience colour our perception of the country. However, if you want to enjoy Taiwanese hospitality at its best, I suggest you try a different hotel.

(Fortunately we had not eaten in the hotel's restaurant the night before, otherwise we might have been doubly disappointed. Instead we walked to the Full House Resort just 50 yards faway and had a very interesting and enjoyable meal in the candlelit garden. This place also has rooms. It is full of quirky artwork and travel souvenirs and might be a good alternative for accommodation in this area.)

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Redbeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taiwan
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 November 2008

The lobby is really quite lovely -- Westerners would call it a 'chalet style' -- all in wood, nicely detailed, with pretty views of the lake. The lobby furniture is inappropriate, sort of French neo-classical, but with two Chinese rosewood chairs to the side, one with a very large stuffed teddy bear. Everything is like that: it always misses the mark.

Our room had a nice balcony but construction nearby made it very noisy. The heavy cypress (cedar?) smell made the room a bit overwhelming -- everything is paneled. Carpet was old.

Breakfasts were pretty grim, an all you can eat buffet in an unappealing dining room. One dinner we had was so bad as to be laughable; I'm always fond of what seems to be a Taiwanese favorite -- veggies with squiggles of mayo all over!! The next dinner was perfectly edible. There was music on the pier one night - a nice guy playing Western songs - but it really only provided more laughs.

The lake tour is dull, but the nearby hiking, especially to the tea plantation was really special. The views were breathtaking and worth the trip. North Americans who might be expecting Lake Tahoe, Lake Louise or the Finger Lakes, won't think much of Sun Moon Lake. Go to Taroko Gorge first. If you come to Sun Moon Lake, stay somewhere else.

  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jgmcTaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
169 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
Reviewed 9 October 2008

Stayed here as part of a Taiwan tour and arrived during a typhoon so could hardly see Sun Moon Lake let alone enjoy the area.
However the hotel is way past it's best. I'm sure it was lovely when it first opened and looks good on the surface in a chalet style. On closer inspection some of the hotel is fairly rundown - the "gym" had 3 pieces of equipment of which 2 didn't work, the indoor pool was really cold, the steam room wasn't that hot and the hot tub extremely over chlorinated. The "business centre" had one machine and there was leaks aplenty with all the rain.

The bedroom again looked good and was spacious but the shower was musty and the hot water tap came off the wall. Restaurant seemed a bit pricey - there are some other local options offering better value.

Breakfast was acceptable but probably the worst on the trip. An OK place for one night on a tour but nothing else.

  • Liked — If it was clear the view would have been fabulous
  • Disliked — Dated
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
3 Thank mrrfrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nantou hotels
1.6 mi away
Fleur de Chine Hotel Sun Moon Lake
2.1 mi away
Sun Moon Lake Hotel
Sun Moon Lake Hotel
#9 of 127 in Nantou
187 reviews
1.6 mi away
Hotel Del Lago
Hotel Del Lago
#10 of 127 in Nantou
228 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Lealea Garden Hotels-Sun Moon Lake-Moon
1.7 mi away
The Lalu Sun Moon Lake
The Lalu Sun Moon Lake
#4 of 127 in Nantou
394 reviews
0.0 mi away
The Crystal Resort Sun Moon Lake
Show Prices
Show Prices
Show Prices

Been to The Richforest Hotel-Sun Moon Lake? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Richforest Hotel-Sun Moon Lake

Property: The Richforest Hotel-Sun Moon Lake
Address: No.31 Xiushui Street, Sun-moon Lake, Yuchi Town, Nantou 555, Taiwan (Formerly Lealea Garden Hotels-Sun Moon Lake)
Phone Number:
Region: Taiwan > Nantou
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 127 Hotels in Nantou
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Richforest Hotel-Sun Moon Lake 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Lea Lea Hotels-SUN MOON LAKE is fine style and built by the cypress and owned the fame as "the first and big wooden house in Asia ". The unique location can let you enjoy the fun to angle for fish in balcony of the room. It is the special hotel near the sun moon lake which provides you a unique living experience.There are indoor swimming pool, sauna, Chinese chess room, business center, and there also are functional meeting room, a business center, gym. We provide the perfect service. A 180-degree spacious and bright round French window catches the scenes of Sun Moon Lake for you, the zero- distance lake moves the all kind of styles in four seasons. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Hotels.com, Agoda, Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your The Richforest Hotel-Sun Moon Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Richforest Hotel Nantou
Richforest Hotel Nantou
The Richforest Hotel-Sun Moon Lake Taiwan/Nantou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing