I chanced upon Shangri-la Hanging Garden Resort when reading a travel guide and decided to stay there when I arrived on 4 Dec 2013. I loved the overall experience, from communicating with them via email to the warm welcome received on the day we arrived.
We had made a mistake in arranging for transport from the Taichung HSR Station. Instead of going to Shangri-la, we had earlier arranged it to bring us to another guesthouse instead. I emailed them about this and they helped to correct our booking without any hesitation.
On the day of arrival, what greeted us first was a cosy cottage-liked decorated resort. A Ms Chen who was at the reception area also briefed us on the nearby amenities/places of interests after our check-in procedures were completed. She even managed to get us a free ride to the sheep farm at the last minute too. And when we shared with her our next day morning rush to the new guesthouse for our 合欢山 half day tour(we had earlier signed up with another guesthouse), she immediately called up the tour agency to have the bus pick us up at Shangri-la and then have our luggages sent to the next guesthouse. This helpful gesture indeed saved us a lot of trouble.
When we booked for a day's stay at Shangri-la, we had chosen our dinner (main course) based on the menu online. And the staff even call us in the room to inform us our table is ready. Dinner is semi-buffet styled with soups, fried rice, pasta, salads, fruits, breads and a few other dishes to choose from to go with our maibs. Foods were replenished constantly too.
The view outside our room was amazing, with a balcony overlooking the al-fresco dining area of the resort and the mountains. Air was fresh and it is a perfect place for deep thoughts. The room was spacious, but the only drawback was there was no heater in the room. The temperature was 2 to 3 degrees Celcius at night and it was freezing cold. We had to sleep with our jacket on. And as our room was situated next to the stairway and a common living area, it was a bit noisy at times too.
Nonetheless, we loved it there. Had wanted to extend our stay but all the rooms were fully booked. We especially loved the cosy ambience and the friendly and efficient staff. I will definitely want to go back there for a longer stay if I were to visit 清境again.
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- Also Known As:
- Shangrila Hanging Garden Hotel Nantou
- Shangrila Hanging Garden Resort Taiwan/Nantou County