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“Warm hospitality of Shangri-la in a cold winter month.”

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Shangrila Hanging Garden Resort
Ranked #22 of 659 Nantou County B&B and Inns
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Warm hospitality of Shangri-la in a cold winter month.”
Reviewed 14 December 2013 via mobile

I chanced upon Shangri-la Hanging Garden Resort when reading a travel guide and decided to stay there when I arrived on 4 Dec 2013. I loved the overall experience, from communicating with them via email to the warm welcome received on the day we arrived.

We had made a mistake in arranging for transport from the Taichung HSR Station. Instead of going to Shangri-la, we had earlier arranged it to bring us to another guesthouse instead. I emailed them about this and they helped to correct our booking without any hesitation.

On the day of arrival, what greeted us first was a cosy cottage-liked decorated resort. A Ms Chen who was at the reception area also briefed us on the nearby amenities/places of interests after our check-in procedures were completed. She even managed to get us a free ride to the sheep farm at the last minute too. And when we shared with her our next day morning rush to the new guesthouse for our 合欢山 half day tour(we had earlier signed up with another guesthouse), she immediately called up the tour agency to have the bus pick us up at Shangri-la and then have our luggages sent to the next guesthouse. This helpful gesture indeed saved us a lot of trouble.

When we booked for a day's stay at Shangri-la, we had chosen our dinner (main course) based on the menu online. And the staff even call us in the room to inform us our table is ready. Dinner is semi-buffet styled with soups, fried rice, pasta, salads, fruits, breads and a few other dishes to choose from to go with our maibs. Foods were replenished constantly too.

The view outside our room was amazing, with a balcony overlooking the al-fresco dining area of the resort and the mountains. Air was fresh and it is a perfect place for deep thoughts. The room was spacious, but the only drawback was there was no heater in the room. The temperature was 2 to 3 degrees Celcius at night and it was freezing cold. We had to sleep with our jacket on. And as our room was situated next to the stairway and a common living area, it was a bit noisy at times too.

Nonetheless, we loved it there. Had wanted to extend our stay but all the rooms were fully booked. We especially loved the cosy ambience and the friendly and efficient staff. I will definitely want to go back there for a longer stay if I were to visit 清境again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny8628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 5 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 November 2013

We stay in the hotel without pre book and was lucky enough as they only left one room for the night. The resort was the first in that area and the owner has another two more luxurious resort which is about 1 km away from this resort. The resort is located in a very strategic location which is not far from bus stop, tourist info counter, food court, 7-11 etc.

The resort also help to arrange for different types of local tour at a reasonable price. Their dinner (optional) is a must to try as the salad bar counter has varieties delicious food aside main course. All staff are very friendly and helpful.

Room Tip: Some of the room is facing mountains
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank weeming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 September 2013

It locates near some shops (e.g. 7-11, Carton King...) and restaurants (e.g. Mos Burger, Starbucks...) and we just took about 30 minutes to go back to it by walk after visiting Cingjing Farm, so I may say we had picked the best choice.

As my travel agent made something wrong, I have to seek the accommodation myself. When I communicated by email to the staff, Candy, she responded to me promptly and efficient on booking the room, the day tour and the transfer which made me so secure. She would answer you what you want.

One of the staffs, Tony is a very nice person, he kept smiling every moment and provided good service standard to all the guests. If the boss see this feedback, please give recognition to him.

In a nutshell, if you are seeking a B & B in Cingjing, it is a nice choice.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jed_Poon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
395 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 8 May 2013

Overall a nice guest house but the only drawback was that during the very quite night, I can hear every word the two ladies next room talked about. The room was not sound proof at all, or not even act as a barrier to reduce the volume. It was a bit disturbing if you want to have a good night sleep.

Location is good as it is just next to the Small Swiss Garden and also the convenience store, as well as a lot of other small shops in the area.

Room Tip: ask for a room that has a lesser chance to have somebody staying next door (if they are not fully bo...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HKA_888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 11 March 2013

The staff here are incredible. the young man , always helpful and eager to offer service, the more senior female staff makes sure that the lobby are nicely decorated and cosy. the high tea is super! you can ask it to be serve at abt 10pm if you miss the afternoon session, that's how service oriented they are. and they allow you to dine at their lovely restaurent for lunch with your own food if it's not too crowded. evening when it's full house, it's understandable. the only complain is the hardware. as far as service is concerned, it's good, everything you need is provided. but the loft unit is really very cramped. And it's very near 7-11.

Room Tip: don't take the loft unit for family
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  • Stayed November 2012, travelled with family
    • Value
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Helpful?
2 Thank Janemoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2012

We stayed for 1 night and really enjoyed it at the Shangrila Hanging Garden and Resort.

The front desk (Tony) was really helpful with the places to go and booking of local tours.

The location was great, it's walkable to the convenient store and souvenior shops.

It's a beautiful cozy hotel, the only thing I can think of to complaint about was the bed being too soft.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarZiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2012

I doubt the owners spent anything to maintain the place since it first opened 18 yrs ago in 1994 ! While the dinning area was nice and cosy, in the rooms some of the wallpapers were peeling; you have ugly wire casing running over the wallpaper; the edges of the bath area are not something you want to look at; and then this one really got my beef: the wooden plank walkway outside the rooms making such loud cranking noises you'll have trouble sleeping whenever someone walks past. And at this resort, I'm so surprised you have people walking past at all kinds of hours - even at 2-3 am when you'd expect 99% to be in bed !

Room Tip: One of the staff told us the place is due to close for 6 months, which sounds like a major overhaul...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PehChweeHoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangrila Hanging Garden Resort

Property: Shangrila Hanging Garden Resort
Address: No.8 Rongguang Lane, Datong Village, Ren'ai Town, Nantou County 546, Taiwan
Region: Taiwan > Nantou County
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #22 of 659 B&Bs / Inns in Nantou County
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Shangrila Hanging Garden Resort 3.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Shangrila Hanging Garden Hotel Nantou
Shangrila Hanging Garden Resort Taiwan/Nantou County

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