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“Fantastic pools and great atmosphere at the restaurant over the water”

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Playa Tortuga Hotel & Beach Resort
Ranked #10 of 21 Hotels in Isla Colon
Reviewed 8 December 2013

Not sure why this place gets such bad reviews, maybe new management? Most of the staff was great but there were a few big grumps who need to get fired. Pools were amazing to hang out at and better than the pictures. Restaurant over the water had a nice setting, food good. Room was clean, cool and bed very comfortable. Great option if you want to be close to town but not be in the middle of it.

  • Stayed: December 2013, travelled as a couple
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Thank teamlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 - 183 of 776 reviews

Reviewed 7 November 2013

Called two times to ask if we can use the pool when having lunch here and was told no problem. Arrived and reception confirmed, but the towel guy at the pool said we can't. Long story short, no apologies, no alternatives from the tortuga resort.

Hotel does not look at all like on the website, a lot of sandflies, almost feels like the place is closing down.

10 guests at pool area for a hotel of +100 rooms is probably the result of a poorly managed place like this, which has much more potential

  • Stayed: November 2013
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1  Thank flogeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

I went to Hotel Playa Tortuga from September 13 to the 15th for my 7 year anniversary.we arrived on friday at 7:25am and check in was at 3:00pm, since our room was ready they did not hesitate on giving us the keys and this was amazing since we where a little tired because of the flight. The hotel was really nice the food was delicious and the cocktails where amazing. We took a tour on saturday to 3 different islands for 25.00 dollars each which was a great deal. The staff was really friendly and Antony the chef was amazing he prepared my romantic dinner and let me say that was the best lobster i ever ate in my life. I would go back a hundred times if possible! loved it!

Room Tip: rooms on the third floor have a better view!!
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  • Stayed: September 2013, travelled as a couple
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Thank Zugelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

My friend and I stayed at Playa Tortuga the first two nights in Bocas and wouldn't go back. It was low season so maybe the staff just didn't care. The room keys constantly wouldn't work and the staff wasn't friendly. We asked for 2 bottles of water for us, which they give out to guests and the guy had one bottle left in the cooler so he gave that to me and shrugged. Any other pricey hotel would walk over the bar and get another bottle.
Dinner service was terrible and slow EVERY time. We waited an hour for our food once and complained and they didn't bother comping anything or even apologizing! The food in Bocas Town is 100% better too.
We also wanted to enjoy the nightlife in Bocas Town but found it difficult to get back to the hotel as taxi service stops around midnight or 1am I believe. Thank heavens I speak Spanish because we had to negotiate $40 from a guy who didn't really want to take us on his boat.
Also, be wary that since the hotel is "expensive" for Bocas (even though we got a priceline rate) you will get charged extra for any transportation because people will think you have lots of money...we called it the "Playa Tortuga Rate".
The area around wasn't great for swimming because the water was murky. The only thing nice about this hotel was the pool, but there's a free pool further up the road at Playa Bluff.
This place is definitely not worth the money.

  • Stayed: September 2013, travelled with friends
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1  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

Stayed 3 days with 3 kids, paid 735 dollars for a standard room in the first floor with breakfast and dinner , next to the kids room, kids loved the big swimming pools, kayaks, staff was ok, some of them friendly some of them not, but overall it was a nice stay.

Breakgfat was fair, dinner when they served buffet was awful but luckliyl do not why the last 2 nights they did not served buffet and we could order from the menu, we took ours at the bohio restaurant, excellent choice!!!!! if not buffet is not acceptable and beeak fast is ok.

cons? too far away for me and kids , always paying 6 dollars going to town adn 6 coming from, the bus thay have there operates at veryu strange times at 10 am 2pm 7pm and 10 pm, not ok for us, the tours they offer you is not worth it the difference, but if you go with children and do not want to go to a bed and breakfast or a hostel this is a nice 3.5 star hotel little far away but also on the beach what is great.

If I go again to Bocas I would go to a nice bed and breakfast for 80 dollars a night and buy breakfast and dinner for 25 dollars per person in the center and not paid that much, rooms are ok and mattresses first class, no flat lcd , few channels on tv

  • Stayed: September 2013, travelled with family
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Thank alejandro817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

To be fair, Playa Tortuga might be great for families with kids that don't react to sand fleas... The hotel is a resort, slightly out of place in Bocas. The pool is impressive but the staff is less than helpful if you want to order by the pool. The rooms smell of mold and mildew with the air conditioning. A smell that stays in your clothes even after you've packed and left.. It is plenty big, but not quite clean around the edges... just enough to get by. They lost power so no ac and both days of our stay had no water for a time, so no flushing toilets.. It's way out of town so everything is by taxi. There was no snorkeling equipment to use on excursions like most other places provide. Food was adequate, no more. Seriously, watch out for the sand fleas, we got eaten up until we realized they were all over the grassy areas, along with the sand... and they ITCH for a long time...

Room Tip: I'd say on a higher floor as the hallways are dark and dreary on the ground floor. Every room fa...
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  • Stayed: September 2013, travelled with family
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Thank njwoodster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013 via mobile

A great hotel just on the beach. While it's a bit out I town it's only a 5 minute bike ride away ( recommended) and the staff is great. They have an amazing resturaunt on the beach with the most beautiful sunsets

  • Stayed: October 2012
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Thank Eliranreuven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playa Tortuga Hotel & Beach Resort

Address: Isla Colon, Panama
Region: Panama > Bocas del Toro Province > Isla Colon
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Isla Colon
#3 On the Beach Hotel in Isla Colon
Price Range: £94 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playa Tortuga Hotel & Beach Resort 4*
Number of rooms: 117
Official Description (provided by the hotel):
Tropical Caribbean Beach Resort on the crystal clear waters of Bocas del Toro, Panama.Playa Tortuga offers 117 stylish room accommodations, each with a balcony and spectacular ocean view. Guests may choose from standard rooms, junior suites and large grand suites, all offering a contemporary décor, modern amenities and a soothing tropical atmosphere.Relax in the hotel’s sea view pool, or sunbathe in our water mirrors while enjoying your favorite beverage from the nearby bar area. Little ones will enjoy the children’s pool. Other modern and convenient amenities include free WIFI and a state of the art Fitness Center featuring a private massage area. ... more   less 
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Also Known As:
Playa Tortuga Hotel & Beach Isla Colon
Playa Tortuga Hotel And Beach Resort
Playa Tortuga Resort Beach
Playa Tortuga Hotel & Beach Resort Panama/Bocas Del Toro - Isla Colon

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