TERRIBLE! I have never hated a hotel this much. Me and my family filled a reservation for one week by phone, they responded by email saying they did not need a reservation deposit. Once we arrived for the check-in at the established time 1:00pm, they requested the money for the whole week and right after that, they told us we needed to wait till 3:00pm to get in the rooms because the other guests hadn't leave yet and they couldn't do anything about it.
We came all the way driving to Panama from CR, were up since 1:00am, we wanted to put our luggage down, take a shower and rest. So we told them respectfully that we didn't like the fact that they made us pay and then tell us to wait 2 more hours in the "lobby". They say: "too bad, sorry". We requested our money back to go find another hotel but they didn't want return it and even said they were being nice by not requesting a reservation deposit in advance UGH. They were extremely rude and not polite at all. The rooms were just OK for the price, still a little dirty (specially the bathrooms), wifi was bad, they provided towels because we asked them to, air conditioning in one of the rooms was broken, but at least somewhere to sleep. Believe me I am not picky or bossy at all, I can easily stay anywhere with no complains but this place was REALLY BAD. Might be the culture or I don't know but people was NOT NICE or friendly. The only good thing about it was the location, because talking about the price... We could have found somewhere better. BAD BAD EXPERIENCE
- Also Known As:
- Hotel Cayo Zapatilla Panama/Bocas Del Toro - Isla Colon