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“Nice hotel with great location” 4 of 5 bubbles
Review of Hotel Bocas del Toro

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Hotel Bocas del Toro
Ranked #2 of 13 Hotels in Bocas Town
Certificate of Excellence
Atlanta, Georgia
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice hotel with great location”
4 of 5 bubbles Reviewed 16 May 2010

This hotel is in the heart of Bocas Town. You can walk anywhere in town for activities, restaurants, and good nightlife. I thought it was a little pricey for what you get, but that is a function of being on a small island with only a few hotels with hot showers and A/C (most places are hostels). The free breakfast included a full hot breakfast (eggs, bacon, toast, etc.). The service was great, it was safe, clean, and the A/C was cold. Overall, a very nice place to stay.

  • Stayed May 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jordan1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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377 reviews from our community

Traveller rating
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    36
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Porto
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 April 2010

Unforgettable is the first expression i can use for such beautiful and quite image.
I was looking for that, between daily seaside resorts and nightlife gourmet experiences in good and friendly companies.
Try it, if you may try it.

João Miguel (Oporto, Portugal)

  • Stayed March 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mvasconcellosx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
140 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed 11 March 2010

Just returned from travel in Panama. I stayed at the Hotel Bocas el Toro while in Bocas Town. I selected the hotel based upon its very good web site, recommendations by some contributors to Trip Advisor and its location.

The building is quite beautiful and my room had a gorgeous balcony overlooking the sea. The room was also on the top floor in a quiet location. I can't speak for other rooms.

Hotel Bocas del Toro advertizes itself as the premier luxury boutique hotel in town. The price for a room reflects that description but the service undermines it. Without going on endlessly, the bathroom was not cleaned until I complained to the owner. Toilet, shower floor (and curtain) were left untouched. Back up toilet paper was a chronic problem. The amenities were few and of very poor quality. Towels were simply nasty. No wash cloths.

Bed linens were not crisp clean. The quilt had holes in it. The lovely balcony furniture became dirtier by the day.

Restaurant service was a mixed bag. Sometimes one would get utensils and napkins. Other times one had to ask. I served myself second and third cups of coffee in the morning. It did not occur to servers to take care of that. Restaurant tables were cleaned in a hit or miss fashion.

Reception/concierge services were also mixed. Yacira is a professional. Other folks seemed inexperienced and/or bored.

If I were to return to Bocas town today, I'd check in at the little Bocas Inn, owned by Ancon Expeditions. That is where I stayed two years ago at 1/3 to 1/2 the price of a room at Hotel Bocas del Toro. My room, though small, was spotless.

I do want to add that I sent a lengthy email to the owner of the Hotel. She replied promptly and in great detail about changes that will be made to the service routine and amenities of her business. I take that as a good sign for somewhere down the road.

  • Stayed March 2010, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cvalent9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wold, Management at Hotel Bocas del Toro, responded to this review, 15 March 2010
We highly appreciate feedback as it will assist us in becoming better at what we do and the way we communicate with our guests. All rooms are provided with phones, and our bilingual Reception is ready to promptly assist our guest’s every needs. Not until the end of the stay did our guest communicate or advise any service issues. Yacira, Supervisor of Hotel Bocas del Toro, was surprised our guest, a seasoned traveler, chose not to dial “O” for assistance to communicate any issues. We agree our linens have suffered due to malfunction of the laundry system. Linens are outsourced, resulting with rust stains from the antiquated piped water system in town. Though Bocas del Toro is at the end of the road in Panama, changes are not made down the road, but promptly as possible on our little island in the Archipelago of Bocas del Toro. We are anxiously waiting for laundry equipment, delivered by land, then sea. The good news, the shipment of washcloths has arrived. The supplier from Panama City is shipping them along with new bath amenities! Our restaurant continues to be a work in progress. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain all guests as satisfied customers, while securing their loyalty as a repeat customer. We will continue to review and support all customer comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 10 March 2010

I recommend Hotel Bocas del Toro to anyone visiting Bocas. The hotel had a great location right on the water in the middle of town. It was really well kept. Everything was clean, rooms were nice and spacious. We felt as though our stuff was also very safe. Carla, the hotel owner was so helpful. She recommended excursions and restaurants, which were all amazing. She definitely made the trip more enjoyable. I would definitely stay here again.

  • Stayed February 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank enad0550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Louis
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 March 2010

The service was great. The rooms were nice. The location is as good as it gets. The staff was friendly. Carla the owner was extremely helpful in her recommendations. Everything she recommended we do during our stay was wonderful. I would stay here again for sure!

  • Stayed February 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jwdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 March 2010

I just returned from a fabulous trip to Panama, where I spent a few nights at this hotel. It was a top-notch experience. We received great service from the staff. The hotel is decorated with a personal and modern touch. Carla, the owner, greeted us on our way out and made sure that everything was going well. I would strongly recommend the hotel if you are planning a trip.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeffm031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 February 2010

The Hotel Bocas Del Toro was too cute. The staff was super friendly and helpfull. I will for sure stay there again. The rooms were clean and had everything I needed. I would recommend everyone who is traveling to Bocas to stay there.

  • Stayed December 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank summerQ12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bocas del Toro

Property: Hotel Bocas del Toro
Address: #2 Calle | No 2 Calle, Bocas Town, Isla Colon, Bocas Town, Isla Colon 77777, Panama
Phone Number:
Region: Panama > Bocas del Toro Province > Isla Colon > Bocas Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Bocas Town
#4 Family Hotel in Bocas Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bocas del Toro 3*
Number of rooms: 11
Official Description (provided by the hotel):
Newly upgrade high speed internet along with Hotel Bocas del Toro Restaurant & Bar honored as one of the "Top" Caribbean Bars in the best spots in the world on Conde Nast Traveler's Gold List, ¨Cuisines & Bars, IPAPP. The Hotel consistently receives TripAdvisor's "Certificate of Excellence". We've discovered that understated elegance in our Caribbean Wood Design and superior service are essential. From every vantage point, the ocean & island views inspire us to respond to the elements. 2013 Hotel Bocas del Toro was chosen and featured in the Conde Nast Traveler January issue under ¨Caribbean Secret Islands, The Bliss of Bocas¨, for our commitment to Sustainable Tourism over the last 11 years. Bocas del Toro's oceanfront boutique hotel, restaurant & bar are unique to this island paradise. Eleven perfectly appointed nautically inspired rooms, displaying thirteen different types of exotic Panamanian hardwoods, custom built furnishings, some with ocean view or town balcony rooms. We invite you to join us for a memorable experience at the best sustainable boutique hotel in Bocas del Toro, Panama. ... more   less 
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Also Known As:
Bocas Del Toro Hotel
Del Toro Bocas Town
Hotel Bocas Del Toro Panama - Bocas Town

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